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4998 results found

  1. To be able to edit the ticket description while working on the ticket without stopping the timer. Add a button that allows to continue working or stop timer that way if we are in the middle of something and don't want to forget what notes we want to put to the ticket we can enter the notes and continue working without worrying that we forgot a note. If we are done with the ticket we can always just click the stop button

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Before a Scheduled Automation or patch task, we would like to have an option to send an automated message to let users know that this will be happening as well as another message to tell them that their computer will be restarted within X amount of time and let them postpone the restart up to 3 times.

    41 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. There are a lot of good ideas for the custom fields. But, I want to add my 2 cents also.

    When filtering devices, we should be able to filter by custom field from the above level. i.e. devices should be able to be filtered by a custom field from the associated customer.

    Add Custom field filtering to the customer level.

    Need to add new custom field types: image, textarea, and hidden. I don't need to SEE all of the info on my customer or device screen. (make sure I can still edit it though)

    It would be neat to have…

    5 votes

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    0 comments  ·  Customers  ·  Admin →
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  4. Create a knowledge base article and have the ability to assign specific articles to a customer or group of customers in your Atera Portal. Currently it looks like if you add an article and allow customers to access the portal they have access to all knowledge base articles.

    5 votes

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  5. I would love to have the ability to exclude patches by release date. Microsoft has been notorious for releasing patches before they are ready. I'd like to have a profile that installs only patches that have been available for a week or two.

    6 votes

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  6. We need to be able to sort all of the different lists that get created.

    This request applies to all of the custom fields and fields that eventually generate interactive drop down lists. Examples include: Quick Reply Templates, Scripts, Product Families, and all custom fields.

    Currently, if we need to make an addition to these fields, the new item goes to the bottom of the list and there's no easy way to modify it. If we want to customize the order they're in, or even just alphabetize them, we have to completely remove all of the items in the list…

    6 votes

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  7. Ability to approve scripts before they get executed. Hackers are exploiting RMM to install ransomware, having an approve button before a script runs could prevent mass ransomware deployment if our RMM ever gets compromised.

    35 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.

    35 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. To allow a Technician to add an SNMP device they need "Full Admin" access.

    This is not great as I don't want a technician to see billing information.

    Can you give the right to add SNMP, HTTP, Generic checks so I can assign this right to an Technician.

    1 vote

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  10. Add the disk space and up time\ down time to the device graph and Agent health graph in the report.

    1 vote

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  11. Remove 'unmonitored device' from ND when you're not using the ND anymore

    2 votes

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  12. When will the subject lines in the emails finally be adjusted after years? “Atera” should not be part of the subject line at all.

    2 votes

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  13. Ability to pull the customer satisfaction report just for one client and not all the clients

    3 votes

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  14. The ability to change from which mailbox the calendar event is set. What is currently happening to us is that we have a shared mailbox and a technician specific mailbox, it is picking the technician specific mailbox as default when setting the event as that is the main mailbox on the technicians PC. We of course would like the shared mailbox to be used to set events.

    1 vote

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  15. Would like to have an timesheet report generated with the invoice Batch.
    so on the invoice batch page, there would be an button with 'Edit & Delete & Timesheet'.

    The button should then download an PDF with the timesheet of that customer, With ticket rounding on totaltime and not what the normal timesheet report does with rounding per technician.

    This would save so mucht time with te billing.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  16. Option to label/title scheduled reports, so the generated email reflects which report <X> completed for customer <Y>.
    That way the same report can be scheduled for multiple customers and can be easily differentiated.

    1 vote

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  17. Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".

    Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:

    "AGENT NAME | Atera - RMM Software"

    When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!

    30 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. I won't the ability to export the audit report to excel for all computers, not just by a one company at a time.

    10 votes

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  19. Would like to enter public notes (available to contact/customer in portal) but choose whether to send update via email or just add note to ticket.

    10 votes

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  20. View mapped drives in the Drive section of dashboard.

    34 votes

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    0 comments  ·  Dashboard  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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