5040 results found
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Export to calendar function when creating ticket
Currently if we want to export a ticket to calendar we have to open ticket after we have created ticket. Would be nice if export to calendar could happen at time of creating ticket, which would save time.
4 votes -
Recommended merging of tickets
Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"
32 votes -
Dates and times in dashboard
It would be much easier if tickets showed creation date and time - as opposed to "3 weeks ago" etc...etc. Currently it is impossible to go back to a specific date and time. We have to drill into each ticket which looks on or around the time we want .........which is time consuming
1 vote -
keyboard shortcut
CTRL+ENTER to send response on the ticket
+ other keyboard shortcuts to navigate faster within the system3 votes -
Contacts delete
delete many users at the same time
29 votes -
calendar dashboard
I'd like a calendar dashboard of sorts. Someplace to go to see everything that is scheduled in Atera. And if we could color-code technicians within that calendar for easier identification at a glance.
39 votes -
Set default ticket view across entire company
We have setup some custom ticket status types and love them. Sadly we are going to have to stop using them as techs are missing tickets. I would love to be able to set it show that the ticket status types that I pick would be the default view for everyone. This includes going to a client and looking at the tickets tab.
To give an idea of our custom ticket status types we have things like "Pending w/ notes" and "Waiting on parts"
This makes a ton of extra clicks when looking at the client's tickets tab and can…
3 votes -
Advanced options in IT automation profiles (scan and reboot window)
Support told me that new updates on servers will be searched at the start of the IT automation profile which leads to
- higher bandwidth usage
- more time for applying patches
- reboot time which may is outside of customer's windowWhat we need:
Scan window: set time window for scanning (e.g. on day of patching in the morning/afternoon)
Patch window: set time window for the execution of the patches
Reboot window: window for rebooting (last reboot no later than X:YY)39 votes -
Plain Text Support
Add support for receiving emails in plain text format that are turned into help desk tickets. Currently only RTF and HTML are supported. Alerts from servers are generally sent over in Plain Text for info purposes.
9 votes -
BitDefender Mobile
Add Bitdefender Mobile licenses in the BitDefender Atera subscription and allow Atera deployment intergration.
32 votes -
filter ip
Ability to filter by more IP information including gateway, dhcp server and dns servers.
2 votes -
Power consumption overview
Measure power consumption of devices and generate a monthly cost overview with local electricity prices
7 votes -
Directly Bill Customer for addon services
Automated monthly billing directly to customer for addon services like Acronis.
1 vote -
Logon failure more information needed
Include which users have failed to logon and which server they are attempting to logon to when reporting logon failures from a DC.
4 votes -
Restart In Progress
When running down the device list and doing manual reboots it would be really helpful having the Reboot Status known, if you manually already sent the Restart request (Clicked Restart) maybe the Reboot Needed can change to Restart Sent or something like that. Knowing if I already clicked restart on a specific machine is big!! Please Please Please!!! Thanks!!
7 votes -
Custom Fields per client
ability to assign custom fields per customer
47 votes -
SonicWALL Capture Client Integration
Integrate SonicWALL Capture Client monitors and alerts..
7 votes -
Contacts management list
A new management page for contacts. Would be very useful to delete, move from client or modify several contact at the same time.
8 votes -
Notes field for Devices or custom field (text)
Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:
- Hello
- Goodbye
- Hello Again
It shows up like this on the notes field for devices:
- Hello 2. Goodbye 3. Hello Again
This is not a good way to view our notes on the devices screen. We need to be able to format them.
10 votes -
Place Knowledge Article in Ticket Response
We should have the ability to search and place relevant Knowledge articles as a response to a ticket that has been created.
9 votes
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