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4998 results found

  1. Allow a technician or requestor to post a comment that both can see, but no email is generated. This allows for information to be tracked that should not be in an email, but both parties need to see it.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. scheduled reports are hard coded to email the email address associated with the technician, if the reports are more for admin purposes, we need to email those reports to whatever email address we need and not be limited to the email accounts associated with the technician.

    1 vote

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    1 comment  ·  Admin →
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  3. When a person is CC'ed on ticket, and they respond, show in the email that is responded by the CC, not by the main on the ticket.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. I like the feature present in Spiceworks that sends a weekly report about what's new on the network in form of a resumee sent by email about newly installed software on machines (very useful and sometimes alerting), multiple instances of antiviruses on the same machine, antions needed on some network devices (eg printers).
    (I'm unsure if it's already present in Atera)

    7 votes

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  5. When a device was enrolled into Atera, I want to bulk update the customer.

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. Lock or freeze the ticket buttons at top of the ticket window.

    When working with a long-standing ticket, a lot of scrolling is required to read the conversation history. It would be very help to then not have to scroll back to the top of the window to navigate to the agent or add a reply or note to the ticket.

    If the six buttons at the top of the ticket window were locked in place, or in a banner at the top of the page, it would make navigation much easier.

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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  7. Inconsistent UI implementation of the new Run Script pop up. A long while back you improved the layout of the Run Script pop up to the new non-paginated version, sadly this has not been implemented in places like the Agent screen and the Customer Devices screen which have been left stuck on the old UI for over a year now.
    This means you only get 4 scripts per page instead of 6+
    Please complete the job and Implement the improved Run Script pop up in all areas of the new UI

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  8. UI for the alert: Scenario: You can only see the first few characters of each alert, this frustratingly means that you have to keep clicking on the expand arrows for each alert to see the actual details. Yet there is no need for an expand arrow – as you could easily fit all the alert text on the screen at all times! Look at this example below and then you would have space to fit in the missing connect button too!

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  9. The alert screen does not update correctly and shows out of date info. Scenario: You leave it on the alerts screen and return to it a bit later – old alerts are still showing that have already been cleared and the count is wrong as shown above “Displaying 18 of 13 alerts”
    Not a lot of help when your RMM system can’t even give you the right up to date information!

    1 vote

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  10. You cannot assign directly a newly created threshold profile after creation. Scenario: You have just created a new threshold profile and click the applied to link to try and apply it to something but you can't.

    1 vote

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  11. Under sites > clients > device > name of the device : it would be nice to have the user name ( sometimes the log user is generic so we do not know who it is under)

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  12. This is essential in preventing double responses on tickets.

    Ticket locking feature. Once a tech is on a ticket, all actions within the ticket would be locked for subsequent techs that visit.

    That is, as long as the original tech is on the ticket or after a set amount of time while the original tech is on.

    For example, Tech 1 views the ticket. Tech 2 views the ticket and it is locked. Tech 1 leaves the ticket. Tech 2 can now edit/respond to the ticket.
    OR
    Tech 1 views the ticket. Tech 2 views the ticket and it is…

    33 votes

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    3 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Hi,

    It would be helpful to have an option to delay the reply to a ticket. So that you can compose the reply but set it to send at time /date of your choosing. Similar to that Outlook's delayed send.

    Thanks

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

  14. Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.

    42 votes

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    2 comments  ·  Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. SentinalOne integration (With MSP Portal)

    3 votes

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  16. I would like a report to see what customers have a contract assigned to them. We have categories too, this would help us narrow down to business or education customers.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  17. It would be really handy to show the User next to the computer in the device list. This would allow us to quickly see who is online rather than clicking on the computer and checing who the agent is registered to.

    Also related to this, listing the agent registered to the user in the Users details panel on the Users page, also an online/offline indicator (Green/Red dot).

    This would be so handy for us to quickly view online status of our homeworking users.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. I really miss the 'select all' in the 'patch form'. Moving the mouse all the way to the left top only to go back to the right bottom seems like an unnecessary motion.

    3 votes

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  19. Change to Availability Monitoring to become part of Alert Threshholds so that they be used customer/account wide easier

    Alternatively: an API method to set it enabled/disabled,
    or a param to use using install to automatically add agent to account and set Availability Monitoring to enabled per default for the device.

    27 votes

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    0 comments  ·  Alerts  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Reporting Criteria.........When doing patches, if you exclude patches, they still show up in the reportings as overdue/missing. Example: I do not patch automagically say HARDWARE updates. When you do a patch report, it looks horrible because it showing as MISSING, which it IS, but INTENTIONALLY. There needs to be a way to filter out for reporting purposes to see truly "what is missing".

    10 votes

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