4999 results found
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colour tickets priority
please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by
1) marking the whole div/row as "red" when it's critical/high
2) having the priority values displayed with coloured bubles - similarly to status have itsuggested colour schema: (low) Blue > Green > Yellow > Red (critical)
note: I know there is a filter for that, but that's an additional step which can be easily eliminated
thank you
6 votes -
Select custom dates for billing batch
We would like to have the ability to select the billing period when creating invoice batches. Currently, it automatically selects the unbilled period.
7 votes -
Server availability alert
All servers are by default monitored for availability but theres no way to change the threshold for that monitor. In some environments the internet connectiviy can be a challenge so it would be great to have the option to change the heartbeat monitoring time in a way it could be set to 10, 15, 30min or even 1 hour. Only if a device stays offline for that period it would raise an alert. (this is important for example for some African environments)
13 votes -
MFA\2FA option within the password records
Hi,
If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.
7 votes -
Invoice tickets per month
Invoice tickets according to the hour’s work during the month and not just based on the status resolved or closed. Some tickets may take a couple of months to be resolved, but we need to bill our clients per month on the hours already worked.
5 votes -
Back up Included in Atera plan
Back ups should be included in Atera.
6 votes -
Recommended merging of tickets
Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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graph snmp oid
In Device view it would be nice to click on a monitored OID and get a graph of the last 24hrs
18 votes -
billing
I would like a solution (API) to be put in place to be able to retrieve all the invoices for my attention with a download link or the document in Base64 form in order to allow software (on Token authorization delegation), automatic recovery of my bills.
an example exists at OVH cloud.
Cordially
1 vote -
Block emails from anyone who is not a contact
Create a simple option to block anyone who is not a contact or using the domain of the client company. Will help stop spam emails/tickets being created.
1 vote -
splashtop printer
Make the Splashtop printer installation optional. The Splashtop printer confuses some of my clients and it is not needed on those PCs anyway. Splashtop is a little more reliable to me than AnyDesk but I need to lose those printers.
13 votes -
Contacts delete
delete many users at the same time
28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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domotz
Please accept the integration of Domotz from those who are already their customers, after acquiring the Atera Platform we discovered that we cannot integrate into our Domotz because we have to acquire a new account, for those who already use Domotz this is bad, we cannot lose all settings.
2 votes -
Display images and documents in the browser
When users submit a ticket via email and they include an image, the ticket shows a link with image.jpeg attached. Clicking on it downloads the image. It would be nice if it just opened in the browser over top of the ticket, with an X to close it. Documents have the same challenge. Can you make it work more like how gmail handles attachments?
2 votes -
Device SNMP: Order by OID
Hi support,
in Device SNMP type it could be useful to have OID ordered by A-Z instead of randomized.
35 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Scheduled custom scripts and templates
I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed…
6 votes -
HTTPS Agent installer link
When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the…
6 votes -
ticket notes
Clients should get details of a ticket when a ticket is created not just the ticket number the actual notes that technicians write when creating a ticket.
7 votes -
SNMP
SNMP Überwachung
SNMP TRAP Integration7 votes -
windows file history
Simple script to enable "Windows File History"
3 votes
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