4831 results found
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Get Notified when end user submit a feedback
We need admins get notified when a new survey (feedback) is created after the ticket is closed
4 votes -
Automatically add new customers to an existing automation profile
It would be great to have an option to add new customers and the devices under it to existing automation profile. For example, we have an automation profile to enable permission based remote access for Splashtop and every time we have a new customer, we have to manually add the customer to the existing automation profile to ensure that the remote access is not unattended and requests for permission even for all new devices.
3 votes -
Ability to split out email into a new ticket
Sometimes we will have a client respond to an email for an old ticket which adds the email to the old ticket. Having the ability to split out that email into a new ticket would be handy.
Even being able to delete the email from the old ticket would be handy.
40 votes -
Option to integrate BitDefender / Acronis without invoicing by atera
Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...34 votes -
draw.io
Integration of Draw.io in customer records.
2 votes -
Shadow protect
for backup
2 votes -
CheckBox option under Folders
Under folders, have the checkbox ability as well so we can select some devices
7 votes -
SSL Cert. Monitoring
It would be amazing to monitor the validity of SSL Certs.
47 votes -
GPU metrics
Please consider adding GPU Usage % to the Agent Metrics (to show along with CPU and Memory %)
We have a lot of architectual, media and engineering clients where GPU usage is an important metric to monitor and log.
23 votes -
Ability for End User to Run Scripts from Helpdesk Agent
It would be nice if the end user could right click the Atera Helpdesk agent and have an entry called "Tools or Utilities", when clicked it would then pop out a subfolder that has scripts (only the ones published by the technician) so that the end user can run the scripts to fix common issues.
I have a script right now to fix our email signatures when they get goofy and it would be nice if the end user could just run that on their own.
40 votes -
Alert statuses and repetitive reminders
Alerts, should be repetitive if someone is down. Currently you get ONE alert if something is down (servers, network equipment, etc....not desktops). There should be a repeating alarm (every 10 / 15 / X minutes) so that it is AWARE and RESOLVED. This is BASIC stuff for a RMM.
Also, you should have an alert that if something was DOWN, that it came back UP. Again, BASIC stuff in a RMM.
76 votes -
ConnectWise Manage
It would be very helpful to have an integration with ConnectWise Manage.
9 votes -
JumpCloud SSO Integration
We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...
27 votes -
63 votes
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Device Board ordering
Cann't see this already, but would it be possible to order the Devices, specifically by Available Patches?
Would be super useful
Cheers
J
1 vote -
Random Delay to Run Script
The ability to assign a random wait time if you're running a script on many machines.
For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.
I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a…
2 votes -
Allow customer management to view their direct reports tickets
We have managers on the customer side that want to be able to view their employee's submitted tickets.
3 votes -
Machine status unknown - agent has not established
Machine status unknown - agent has not established communication within the expected interval.
Please create an option to bulk/batch disable this alert.
3 votes -
1 vote
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Ability for techs that don't have admin privilege to add products and pricing
Ability for non admin techs that do not have access to billing, to be able to add a product and its pricing
2 votes
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