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4761 results found
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Model in hardware inventory report
It's important to all the CPU model in the hardware inventory report template you created in the advanced reports. Like the one you see in the Auditor report.
1 vote -
DNS Filter
DNS Filter: content filtering service.
8 votes -
Run scripts without having to save them first
I’d like to run one-off scripts in bulk by checking multiple devices without having to create a script in the script library.
2 votes -
Modify ticket dates
To have the ability to modify the dates of a ticket when\ after they are created. So if I logged the ticket 2 days after I can say it opened back then.
2 votes -
JumpCloud SSO Integration
We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...
26 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Option to integrate BitDefender / Acronis without invoicing by atera
Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...32 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Enable a functionality that would allow fields to be added on a ticket and make it multiple choice instead of making 5 fields of questions t
I want to make a field on a ticket that enables a customer ability to select all that applies to new hire requests. Example. Set Up: Office, Remote, 1 Monitor, 2 Monitors, Company cellphone, Entry Key, Keyboard/Mouse, etc. Instead of having 7 questions on the form, there's only 1 question and select all that apply would be great.
1 vote -
Install webroot on Mac OS X
Since Webroot has a Mac OS client as well (https://www.webroot.com/us/en/home/products/antivirus-for-mac) it would be nice if we can deploy this from the Atera console
34 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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custom values monitoring
Be able to execute and collect the result of a custom script via the agent (similar to zabbix) to monitor and alert about custom parameters in the device
7 votes -
Splashtop
View and disconnect Splashtop other session Agent
1 vote -
Get overview of devices + assets of customer
Would be nice to see all devices + assets together so they can get a nice overview of our client’s inventory.
1 vote -
Reboot
it will be great to have
Last Reboot Time
option on advance filter14 votes -
Agent Cleanup Executable
I recently had issue with needing the end user to initiate a TeamViewerQS session so I could manually remove (regedit) ALL relationships to the AteraAgent. After a reboot, I was then able to re-install the agent.
To have an enduser able to run the executable to clean up, then run the installer, after a reboot would have resolved the issues with this client's machine weeks earlier.
3 votes -
Remote app install and landing page
Provide a landing page for subscribers that show these steps
1>>>>Download / Install this app (remote support app)
2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
4>>>>You are number ?? in queMy interaface is a remote support interface with a list of app/software I can download on the customers side.
3 votes -
Customer Contact
The same customer contact should be able to be assigned to several customers.
We have contacts which need to be assigned to multiple customers. At the moment, a contact (because of the email address) can only occur with one customer.70 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Email Parsing Rules
We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.
These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.
I feel this is a 2 part request.
Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
CONDITIONS
Ticket Field: Ticket Body, Operator: Contains, Expected Value: "string"
ACTION
Action Type: Match to Client, Related Field/Email Template: Condition Matches Custom Field Value
The above result will link the ticket to the contact that has the custom field set and matches the condition.Actions
Add another option to Action Types to Auto Close a ticket if the above and another string in the email body match.
I hope this makes sense to all. I have created some screenshots to help make this a little clearer.
Saved to Shared Google Drive: https://drive.google.com/drive/folders/1yNelgZryRWtVYCWV87EJ2M7qLpDvOxlw?usp=sharing
We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.
These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.
I feel this is a 2 part request.
Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
CONDITIONS
Ticket Field: Ticket Body,…
6 votes -
Need way to convert Malwarebytes from Trial to Paid
I was amazed to find out that I am not able to convert a Malwarebytes Integration Trial to a paid (non-trial) version/state. I was told by support that I have to wait out the trial period and it will automatically convert. The problem is I have a client with more than 10 endpoints wanting Malwarebytes NOW. The site endpoint limit is 10 workstations during a trial. If I try to convert from Trial to Paid within Malwarebytes OneView, it doesn't work (presumably because of how Atera integrates with Malwarebytes). This sure seems like a silly limitation.
2 votes -
Roles possibility to hide appcenter
Hi, it would be useful to hide the appcenter for specific users because there are the MSP Prices listed for the modules.
1 vote -
Add a report for the last 10 users to log on to a machine and the login time
I want to be able to see who has used a particular machine and when, for at least the last 10 users or so.
71 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Automated Patching Reports
A report to show which client machines don't have a patch policy applied.
4 votes
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