241 results found

1. Random Delay to Run Script

   The ability to assign a random wait time if you're running a script on many machines.

   For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.

   I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a random number between 1 and 999 or something, and wait that time before starting the script.

   I've attempted to program delays into scripts, and while they work, the same wait is applied to all machines that have the script, so all machines end up waiting the same amount of time, which is the same behaviour as if there was no wait at all.

   This will be very helpful to limit network traffic, putting strain on resources etc, if we need to push out large transfers or downloads, and helps to spread them out, rather than spike them all at once.

   The ability to assign a random wait time if you're running a script on many machines.

   For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.

   I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to… more

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. Ability to mass run a script it profile from the mobile app

   We should be able to run a script or automation profile against a set of machines.

   For example, I just read about a CVSS10 issue for chrome and would like to be able to update it without opening my laptop.

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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3. Display agent ID on device page.

   It would be nice to have the agent ID of computers displayed on the device page. We use the API a lot at our office and having this number easily accessible would make running PowerShell scripts on certain machines easier.

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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4. Webroot

   Atera agent can install Webroot through the "add-on's" tab for Windows machines.
   
   When is Atera going to add Webroot for Mac computers via "add-on's" Tab.
   I have a few Mac computers I manage and it would be nice to have this feature offered.

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5. Stream Monitoring

   I have several large clients that stream real time video to events like Black Hat 2023 in Las Vegas. If you are unfamiliar with the event it has a virtual booth day on the last half of the ticket.

   I have clients in remote location that will stream thier presentation directly to the company booth. They use software encoders to push the video to the booth server.

   They run in to problems like Task Manager popping up while broadcasting. This wrecks the stream and they look embarrasing to thier clients. This has happened hundreds of times.

   I manage thier packet delivery, VPN and stream timing. However I can not monitor thier other activities, triggers and events.

   Atera will give me that feature. I know how to write scripts that can be triggered through the Atera platform. It would be great to have a simple button or menu item that would give me the customer real time packet delivery, network health and internet connection strength.

   On that display a few control buttons that would immediately kill tasks, background programs, Skype, eMail and other tasks you do not want to pop up when you are streaming live.

   I think this would be a value ad feature.

   I am new to the platform. I do like what I have saw so far.

   I have several large clients that stream real time video to events like Black Hat 2023 in Las Vegas. If you are unfamiliar with the event it has a virtual booth day on the last half of the ticket.

   I have clients in remote location that will stream thier presentation directly to the company booth. They use software encoders to push the video to the booth server.

   They run in to problems like Task Manager popping up while broadcasting. This wrecks the stream and they look embarrasing to thier clients. This has happened hundreds of times.

   I manage thier packet… more

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   0 comments  ·  Devices  ·  Edit…  ·  Delete…  ·  Admin →
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6. Obtain SP 800-171 Compliance

   Virtually all companies that deal with the US government are required to obtain SP 800-171 compliance and must ensure that any Controlled Unclassified Information (CUI) stored on 3rd party platforms are also SP 800-171 compliant. Gaining this would allow a lot of companies that deal with government/military to use your RMM tools.

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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7. Find site or agents without an Automation Profile

   A way to find agents that do not have an Automation profile assigned. I missed assigning a automation profile to a site during a setup. I found out a month later when these machines did not restart at the expect maintenance window. I am now wondering if there are others I have missed. I don't fancy checking every single site or agent!

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8. Use another agent as proxy or gateway for devices without internet access

   Allow monitoring devices that have no internet gateway but which are in the same network than other atera agents with full internet access allowed. We have windows machines competely without default gateway entry. I think they will not be able to launch functions which need internet access but maybe we are able to monitor them by redirecting the monitoring information over an existing agent.

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9. A report that will list all Bitlocker keys for the associated PC

   Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can see the status in the auditor so why not the key as well?

   Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we… more

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10. Tenable

    Enable Tenable to be on the advanced filter when trying to locate if this has been installed on machines.

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11. Script Relevance and Applicable Device Count

    It would be nice if we could create relevance for scripts, similar to how Intune has detection scripts that determine if a device needs to run a specific script (other tools have this ability as well).
    This avoids us having to run a script on all devices and review the output to determine if a change was needed/made.

    If the script had functionality for relevance/detection, we could quickly look at the script and see how many applicable machines need it and push it to those devices accordingly (no detection added would be applicable to all).
    This is helpful in many ways, including when trying to prove that a certain mitigation is in place (via registry, a file existing, file version, or anything else we need to check/remediate). Giving the detection script as evidence and showing no applicable devices would also help during audits and security reviews.

    I know detection can be written in the script itself... Again though, it's not feasible to review the output for all devices to see what few systems may have needed it ran to begin with and try to report on that.

    It would be nice if we could create relevance for scripts, similar to how Intune has detection scripts that determine if a device needs to run a specific script (other tools have this ability as well).
    This avoids us having to run a script on all devices and review the output to determine if a change was needed/made.

    If the script had functionality for relevance/detection, we could quickly look at the script and see how many applicable machines need it and push it to those devices accordingly (no detection added would be applicable to all).
    This is helpful in… more

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12. Patch Graphics Drivers

    Ability to patch graphics drivers, i.e NVIDIA Graphics driver, instead of having to manually push the update for hundreds of machines.

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13. report for automation profiles assigned per folders

    This report will allow us to check all machines before and after the patch automation process. It will help identify machines where patching was missed, enabling us to address any issues and ensure all systems are up to date. Additionally, if possible, we would like the option to set up donut charts for subfolders within customer folders to provide a visual representation of the data.

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14. Showing 2 devices with same hostname name offline and online - After reinstallation

    My 500 machines got offline now I have noticed the while doing the reinstallation it's showing online and offline 2 devices with the same hostname.

    1. There is no way to clear the offline machines at a single time, Need to do it manually,

    2. There is no hostname conflict feature in Matera

    3. There is no way to delete the offline machines at one time

    4. There is no option to push the Atera MSI file via the deployment tool. it can
       only be done by AD

    5. There is no information on Atera uninstallation if you can run the
       uninstallation.

    6. There is no option to take user permission while taking remote by splash top,
       should take user consent

    Thank You

    My 500 machines got offline now I have noticed the while doing the reinstallation it's showing online and offline 2 devices with the same hostname.

    1. There is no way to clear the offline machines at a single time, Need to do it manually,

    2. There is no hostname conflict feature in Matera

    3. There is no way to delete the offline machines at one time

    4. There is no option to push the Atera MSI file via the deployment tool. it can
       only be done by AD

    5. There is no information on Atera uninstallation if you can run the
       uninstallation.

    6. … more

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15. Agentname / FQDN

    Unfortunately, after installing the agent, only the computer name is displayed.
    It would be much better and more useful to display the FQDN. Directly in the overview.
    This would make it much easier to assign machines and search much faster if you know the AD. As well as simply adding new machines under a "dummy customer" (transfer) and then assigning them to the real customer.

    It is important that the FQDN is shown DIRECTLY in the overview.
    Small adjustment, big effect.

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16. Need to be able to copy an existing Alert Profile to a New Alert Profile

    Need to be able to copy an existing Alert Profile to a New Alert Profile. This would save time from having to create a whole new profile just so you can have one minor change for a group of machines.

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17. Hide Microsoft Defender Signature notifications on the "devices" tab

    Add the ability to disable showing Microsoft defender Signature Updates.

    Since I use ateras patching on my customers machines, patches get installed through atera profiles. Defender Antivirus signature are not affected by the patch automation profiles and get installed as fast as possible by default.

    So I think it is a good idea to make it possible to hide the notifications on the "devices" tab in Atera.

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18. The Atera Tray icon deployment needs Automation.

    I have many systems that the Atera Agent Tray icon does not load for, even after manually adding: reg add "HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" /v AlphaHelpdeskAgent /t REG_SZ /d "C:\Program Files\Atera Networks\AteraAgent\Packages\AgentPackageTicketing\TicketingTray.exe" /f
    to the systems per chat support.

    I would like a way for the "Devices > Help Desk Agents > Activate" option to be automated on a schedule.

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19. Mac OS Diskspace improve reporting

    Mac OS free diskspace is sometimes reported incorrectly because some machines use a large amount of "purgeable" data. The terminal-based disk usage utility does not account for this type of data and simply may assume the disk is almost full, when in reality Mac OS does not report it that way since it will delete this purgeable data as soon as space is needed by the OS.

    Atera Agent should be able to differentiate this data type to more accurately report available disk space.

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20. 3rd Party Software Updates

    First of all, It would be nice to have either detailed documentation on how to setup and use IT Automation and Patch Management. I have not been able to find anything that goes into fine grain detail on how to setup IT Automation and Patch Management. I have kind of had to experiment. Not a good way to learn or use a product.

    Second, More needs to be done to help with updating 3rd party software, e.g. Google Chrome. I know how to create a bundle to push Software Bundles out to new devices, but I need a way to evaluate if my machines have up to date versions and if not to update them.

    First of all, It would be nice to have either detailed documentation on how to setup and use IT Automation and Patch Management. I have not been able to find anything that goes into fine grain detail on how to setup IT Automation and Patch Management. I have kind of had to experiment. Not a good way to learn or use a product.

    Second, More needs to be done to help with updating 3rd party software, e.g. Google Chrome. I know how to create a bundle to push Software Bundles out to new devices, but I need a way to… more

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