5039 results found
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fix the monitoring history graph. Seriously
When I create an agent while it is still offline the history graph will show 'Up' even though the status of the device is offline. Support calls this the designed behaviour which I find really weird. An offline device should show offline until it has been online.
3 votes -
API Create Ticket
Create Ticket on the API can only do Single Line, it would be good to add the ability to put switches in to add new lines or even html tickets.
3 votes -
Custom Fields DropDown With Dependencies Enhancement
For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
For example if we wanted:Value: Request Type = Computer
Child Value:Hardware
Sub Value -> Monitor
Keyboard
Mouse
Etc.
Child Value:Software
Sub Value -> Adobe
Sub Sub Value -> Reader DC
Pro
PhotoShop
Etc.
Sub Value -> Microsoft
Sub Sub Value -> Outlook
Word
Excel
PowerPoint
Etc.5 votes -
Server Optimized Restart
I would like to propose a new feature that allows users to define the sequence of server restarts within a policy. Specifically, I would like to specify the order in which servers reboot, ensuring that the domain controller is brought online before other servers in the network. This feature would provide several advantages in terms of efficiency and system stability.
-Seamless domain controller availability
-Effective dependency management
-Simplified management1 vote -
Ticket impact/type: ability to just hide it completely
Ticket impact/type: ability to just hide it completely
1 vote -
Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.
Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.
53 votesHi!
We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.
- If you could choose to get 2 types of Alerts through Atera system, what will they be?
- Once you get the alert, what do you expect for your next steps in the system?
- What will combined alerts in Atera system help you with?
Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here
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Hypervisor monitoring and management
It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.
127 votes -
Speedtest on Device Info
Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.
4 votes -
List all customers and their total devices on one report
Currently we can go to REPORTS, AUDITOR and use the drop down list for each customer to see their total devices. A report that displays all the customers and their corresponding device totals is needed to provide to accounting to verify we are billing them properly. Thank you!
15 votes -
Office 365 Email Integration for Ticketing
Email configuration for the helpdesk should allow for Office 365 integration. That way the ticketing system is reading the mailbox directly AND does not need to using name spoofing which can cause issues with mail filters like VIP Impersonation. It would be great to see Atera utilize this feature that has been readily available in other help desk platforms.
1 vote -
Creating an SOP to teach users about Ticketing Basics
Creating an SOP to teach users about Ticketing Basics
1 vote -
Contact Email not editable via API
When using the API to modify contacts, the email field is not editable. However, in the web interface, you can edit the field. This implies that it's not a data model restraint, but a restraint in the API.
We currently have customers who move between domains periodically and we have to update their email addresses. We'd like to manage that through an API automation from an external operations system.
1 vote -
Ping Probe: Detecting Network / Internet Stability
In today's interconnected world, a stable and reliable internet connection is crucial for both personal and professional activities. However, there are times when our internet connection experiences issues, causing frustration and hindering our productivity. In such situations, one effective method to identify and troubleshoot problems is by initiating a continuous ping test. This text will outline the advantages of performing a continuous ping to investigate internet connection issues.
1 vote -
More visible internal note notification
Notification for the internal note for technician is not very much obvious. Would be nicer to be bigger. Somewhere else on the site. Because it’s small on the notification center. It took us a while to figure out where it popped out
6 votes -
All the replies in the same loop
In a corporate environment, we have multiple groups with distributed lists that consist of numerous members. Whenever a member of these groups responds to an email that already has a ticket in Atera, a new ticket is created, with the same subject as the previous replies and this sender is added as a requester. As a result, we end up with many tickets for the same issue.
To avoid this problem, we would like all replies to be added to the same ticket, even if a member of the distributed list is included as CC. We want the replies to…
2 votes -
Detailed reporting of work from home users
We need a report that shows us what cusomters and users are licensed for work from home. This seems trivial to implement.
20 votes -
Hubspot Integration
Need to be able to integrate with Hubspot to bring over customer data,
4 votes -
Barraccuda Integration
Barraccuda Integration
5 votes -
Stop sending the same alert for the same device multiple times
Stop sending the same alert for the same device multiple times.
When receiving Disk Usage/CPU/Memory/Temperature alerts, these are creating new tickets going to different techs and sending multiple emails to customers about the same thing which is spammy. Would be good to stop receiving the same alert multiple times until it is fixed.11 votes -
Type casting for OID values
It should be possible to display and monitor values which are reported by devices e.g. as HEX formattd values. Ability to automatically cast them to e.g. integers would create better ability to monitor and compare them
1 vote
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