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4837 results found
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Need to be able to copy an existing Alert Profile to a New Alert Profile
Need to be able to copy an existing Alert Profile to a New Alert Profile. This would save time from having to create a whole new profile just so you can have one minor change for a group of machines.
1 vote -
Allow the ability to transfer tickets
Allow the ability to transfer tickets when the option for "view all tickets" is unticked within the admin portal. This would help with 1st line passing on to 2nd line etc.
2 votes -
Ability to use parameters in software bundles
I'd like to be able to set parameters per software within a bundle.
5 votes -
Install over Intune
You currently describe how to install by GPO. However GPO is old school and a lot of people are moving cloud only. How about providing instructions to install with current MDM platforms that people are using like Intune (Microsoft Endpoint Manager), Jumpcloud, JAMF etc.
25 votes -
2FA verification on site delete
It is crucial for us to have a 2FA check when deleting bulk of data, such as a site.
7 votes -
Assign a contact to multiple agents and/or assign multiple contacts to an agent
Assign a contact to multiple agents and/or assign multiple contacts to an agent. Preferably the latter of course (n:n). It's very common for a customer to use/own multiple devices or a device being used by multiple users.
194 votesHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Public Roadmap.
Best regards,
The Atera Team
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Monitoring agent
Monitoring Agent - Bulk Change
I need the option to do a bulk migration of devices to a different monitoring agent. I don't know why this is automatically chosen instead of being monitored by the original search agent in Network Discovery. It's very non-intuitive. When I go to delete a monitoring agent it says move all monitored agents. I have to click EACH AND EVERY device that is being monitored by this agent. It's painfully time consuming. I would also be better for the selected monitoring agent to be a server rather than some random PC that goes offline or might be removed. Or give me the option of selecting a new agent when I go to delete it and do the bulk move in the background.
Monitoring Agent - Bulk Change
I need the option to do a bulk migration of devices to a different monitoring agent. I don't know why this is automatically chosen instead of being monitored by the original search agent in Network Discovery. It's very non-intuitive. When I go to delete a monitoring agent it says move all monitored agents. I have to click EACH AND EVERY device that is being monitored by this agent. It's painfully time consuming. I would also be better for the selected monitoring agent to be a server rather than some random PC that goes offline or…
1 vote -
Patch Automation Profiles - assign patching by the server not the whole client
Would like to select some but not all servers for patching, and set different time schedules for different servers for the same client which you cannot currently do - it's all or nothing and this does not work for many clients
1 vote -
automated tasks
It is possible to obtain information from the list of devices if one or more automated tasks encounter errors or were unable to execute during their scheduling due to the agent being offline. Additionally, it is feasible to check the status of all automated tasks by accessing the agent, which includes their successful executions with the most recent execution date, as well as any failures, etc. This feature has already been offered by N-able for some time. I believe this is crucial to enhance productivity, rather than just relying on generating reports.
1 vote -
Screen Lock
Being able to enforce screen lock times in the portal and not by script would be a great way to ensure security and be able to view that status.
6 votes -
Filevault
We currently Run Mac, Windows and Linux. A way to pull the Filevault recovery key just like the bitlocker key would be useful when users are traveling and have an issue. You can not always ensure that they have a copy of their key laying around in case of damage that needs to be repaired before they can return home.
6 votes -
logon captcha to log into atera
adding the extra captcha to the log in is an extra pain, but understandable. Could you lower its requirements to not be case sensitive? I believe Microsoft captcha is not case sensitive. It just takes extra time especially on a laptop to log in.
My 2 cents
2 votes -
Custom reports should be included in the second tier plans
Custom reports should be included in the second tier plans
3 votes -
Improved Hard Drive Monitoring
It is crucial that my company and I are able to monitor the health of our clients hard drives, and currently the only option is a S.M.A.R.T. alert, which doesn't seem to function in my experience. An improved version of this or a drive monitor script / display on the device dashboard would be perfect.
7 votes -
Add payment link on invoice
Add link to an invoice: For example, we'd like to attach a link to the invoice that will direct them to a third party where they can enter credit card or bank details to make the payment
7 votes -
SNMP: send commands, status of the doors, and more
SNMP: Ability to send commands in atera. I want to see the status of the doors, the system and many more stuff.
1 vote -
Stream Monitoring
I have several large clients that stream real time video to events like Black Hat 2023 in Las Vegas. If you are unfamiliar with the event it has a virtual booth day on the last half of the ticket.
I have clients in remote location that will stream thier presentation directly to the company booth. They use software encoders to push the video to the booth server.
They run in to problems like Task Manager popping up while broadcasting. This wrecks the stream and they look embarrasing to thier clients. This has happened hundreds of times.
I manage thier packet delivery, VPN and stream timing. However I can not monitor thier other activities, triggers and events.
Atera will give me that feature. I know how to write scripts that can be triggered through the Atera platform. It would be great to have a simple button or menu item that would give me the customer real time packet delivery, network health and internet connection strength.
On that display a few control buttons that would immediately kill tasks, background programs, Skype, eMail and other tasks you do not want to pop up when you are streaming live.
I think this would be a value ad feature.
I am new to the platform. I do like what I have saw so far.
I have several large clients that stream real time video to events like Black Hat 2023 in Las Vegas. If you are unfamiliar with the event it has a virtual booth day on the last half of the ticket.
I have clients in remote location that will stream thier presentation directly to the company booth. They use software encoders to push the video to the booth server.
They run in to problems like Task Manager popping up while broadcasting. This wrecks the stream and they look embarrasing to thier clients. This has happened hundreds of times.
I manage thier packet…
1 vote -
Axient Backup task reporting
Would be good to see reporting of axient backup intergrated to atera.
Job Status, Job Completion, Job Failure etc.If we could have the atera dashboard display this info and send alerts to technicians would be nice.
1 vote -
Use devices as a Proxy
Use other devices as a proxy: Datto allows you to use a device as a proxy. I can then go on my computer and see their printers. Silently fix things.
2 votes -
Have templates for newly created customer (folders, IT auto, Threshold profile, software installation)
When we add a new client, it would be nice to have templates for them so as soon as we select them, it creates the right folder, it assigns the right IT auto profile & threshold based on those folder. It send out the software bundles
2 votes
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