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4757 results found
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Individual contact notes and contanct/customer schedule entry
Although potentially niche, it would be nice to have individual contact notes to document things like hours, work days, multiple positions, position changes, what the contact manages for larger companies, typical problems, the list is very large. Having a general note area that looks neat would be extremely useful for providing the fastest and best service. A easy to edit availability schedule for calls or in office times to troubleshoot hardware would be extremely beneficial to help plan out the day.
3 votes -
Advanced Reports, Add "Agent Custom Fields"
Advanced Reports allows you to configure almost anything within the "Agent" device details. I have noticed that you are not allowed to add Agent "Custom Fields" that are specific to the agent. It would make sense that this information is available within the report options.
5 votes -
MacOS mass deploy through MDM (such as Intune).
I would like to be able to push out a client specific MacOS Atera Agent through an MDM such as Intune. Either through a script or a client specific Atera Agent. We could then push the .pkg through Intune. Right now, it's just a generic .pkg installer and the terminal command option does't appear to work as a script.
9 votes -
Include Dates with Expense Reports
When pulling the expense reports it would be AWESOME to have the ticket date included.
1 vote -
selinux
Linux agent doesn't work if SELinux is enabled. I've written a lot of Policies already in an attempt to get this to work, and after writing over 14, it seems like it may never end. Ideally, there needs to be a patch, plugin, module, or something to get it to work with SELiunx.
1 vote -
disable access to billing section.
Second time i post this, because it is unacceptable. Employers needs to have full Admin access because otherwise they cannot Add an KB Article.
I would like to have the billing tab hidden for employers.
When disabling the 'Full Admin Access' and Disabeling the 'Billing information'We have the following problems :
Option to Edit the Knowledge base is greyed out. (why?)
Option to add an new product in an 'Product and Expense' is not possible. (Action -> Product and Expenses -> Add -> + icon beside product)
not possible to delete tickets (not realy an problem)
The only thing i want, is that my employers cannot acces the billing infromation tab in the menu. The rest is okay.Friendly regards
DennisSecond time i post this, because it is unacceptable. Employers needs to have full Admin access because otherwise they cannot Add an KB Article.
I would like to have the billing tab hidden for employers.
When disabling the 'Full Admin Access' and Disabeling the 'Billing information'We have the following problems :
Option to Edit the Knowledge base is greyed out. (why?)
Option to add an new product in an 'Product and Expense' is not possible. (Action -> Product and Expenses -> Add -> + icon beside product)
not possible to delete tickets (not realy an problem)
The only thing…1 vote -
White Cloud Security
Zero Trust Integration with a partner that has been in Cybersecurity through military services, and now the company works with skilled veterans that understand the need for security for small businesses and government agencies. We would love to have Atera integrated with this partner.
1 vote -
email templates
Add a CC line in email templates.
3 votes -
You need non-social media based support options. Facebook & Reddit are okay, but you need a standard community board where Atera users can c
It would be nice if Atera had traditional message boards for community access that are Atera monitored and community assisted, it would provide much better support for people who want to bounce and idea or question off users in similar environments. Facebook is ??okay?? but I've been watching for over a week and haven't seen a single new posting. A community support mechanism should have regular interactions between the support personnel and product users. If Atera doesn't want to support their own forums, Spiceworks.com already has an Atera vendor page and millions of technology enthusiasts who love helping other people. It's also been limiting my ability to truly test my ??full trial?? where I've spent at least 30 hours of personal time evaluating Atera when trial users don't even have access to the Facebook support page. If Atera wants their users to succeed, they need to provide the traditional tools that technolgy administrators use.
It would be nice if Atera had traditional message boards for community access that are Atera monitored and community assisted, it would provide much better support for people who want to bounce and idea or question off users in similar environments. Facebook is ??okay?? but I've been watching for over a week and haven't seen a single new posting. A community support mechanism should have regular interactions between the support personnel and product users. If Atera doesn't want to support their own forums, Spiceworks.com already has an Atera vendor page and millions of technology enthusiasts who love helping other people.…
2 votes -
Report with Uptime
Report that shows the uptime of a device
9 votes -
add splashtop stylus to subscription
We need to be able to direct users on screen as well as support them. Please add splashtop stylus as part of the subscription.
1 vote -
Availability column should indicate how long offline
Availability column (in both Customers and Devices) should indicate how long a device has been offline. Lose the red or green bullet replace with red/green duration.
1 vote -
Sort IT Automation Profiles by Last Execution Time
I think it would be very useful to be able to sort IT Automation Profiles by last execution date. That would make troubleshooting automation profile bugs easier.
1 vote -
Alerts
Tickets generatet by Alerts from Thresholds where perfect to Close Automatic after the Thresholds is normal again.
1 vote -
AdGuard integration?
One of the best if not the best adblocker I've ever come across.
1 vote -
Device Folder as column that allows to sort under customer\Devices
Add Device Folder as Column that allows to sort/group under Customer\Devices
Also allow to sort/group online/offline status4 votes -
Device / User use history
It would be very useful to be able to pull up a report per device on who has logged on to it over a timeframe. I.e. show all logon / logoff events over past week / day for a specific laptop.
5 votes -
Registry Editor Enhancements
Need to be able to expand the window and/or columns when viewing the Registry Editor. Text is cut off and can't see things without doing a LOT of extra clicks and guessing to find out if I'm on the right entry or not.
Since the HKEYCURRENTUSER is not shown, have an easy way to tell the user which profile is the correct one under HKEY_USERS. This can possilbly be matched by automatically parsing the ProfileImagePath under each user at this location:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
If you can't automatically match this to the current logged in user, at least show a list of users and their corresponding ProfileList names so it can then manually be found under HKEY_USERS. Maybe at least have a "Fetch User Profile" button at the top of the Registry Editor window.
Need to be able to expand the window and/or columns when viewing the Registry Editor. Text is cut off and can't see things without doing a LOT of extra clicks and guessing to find out if I'm on the right entry or not.
Since the HKEYCURRENTUSER is not shown, have an easy way to tell the user which profile is the correct one under HKEY_USERS. This can possilbly be matched by automatically parsing the ProfileImagePath under each user at this location:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
If you can't automatically match this to the current logged in user,…
8 votes -
Automated script for Windows policies
It might be useful for you all to have some kind of automated script or something like that you could run on the domain controller to put in all the policies for windows firewall,
1 vote -
When the site is slow/down, I would still like to have easy access to the data base
When the site is slow/down, I would still like to have easy access to the data base
1 vote
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