- or
No existing idea results
- ~ No ideas found ~
4693 results found
-
merging tickets
When the Merge ticket box comes up instead of having to know the ticket number or title can a list of open tickets be displayed in the drop-down list
63 votes -
Sort by activity status
On the tickets page, please add the ability to sort by activity status, add new columns, for example date created, ticket age and the ability to simply click on the title of the columns to sort it instead of using filters, and instead of having a small coloured dot, it will be more noticeable if the entire text is highlighted.
1 vote -
Make url clickable from script based custom field
So i basically have PowerShell script that outputs a device specific url.
This works so far but there is a catch. The ouput of the script gets interpreted as plain text (obviously). But when i copy the same text in the "normal" custom field with type text the link does get recognized as one and is clickable (you can see how in the added picture).
-> So you don't have to copy paste the link manuallyMy usecase for this would be to automatically generate a Link to a device vendors support site via the serial number.
So I fetch the serial number via PowerShell, then implement it in a Link for the serial number search.So i basically have PowerShell script that outputs a device specific url.
This works so far but there is a catch. The ouput of the script gets interpreted as plain text (obviously). But when i copy the same text in the "normal" custom field with type text the link does get recognized as one and is clickable (you can see how in the added picture).
-> So you don't have to copy paste the link manuallyMy usecase for this would be to automatically generate a Link to a device vendors support site via the serial number.
So I fetch…1 vote -
Change management
Change management. For tracking changes made in different setups. I.e microsoft security setup. With suggestions, status for implementing changes and so on.
163 votes -
New UI Customer View - Favorites Needs to be its own section
In order to get to favorites you have to create a filter and choose favorites, in the old you UI you just clicked the favorites tab. So the new UI creates more work to get to favorites, which favorites is used CONSTANTLY by or organization.
28 votes -
kill this website
This website is all but ignored by the dev team. just kill it so we do not get false hope.
the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere
3 votes -
Version-lock
In development environments, it's critical to be able to set a specific version to applications, which cannot be upgraded further.
It's mostly used for browsers and infrastructure (For example, smbclient for domain-binding changed its tags and broke processes).
Setting up version lock for all packages (not just excluded windows updates) will allow for stable systems.2 votes -
Import Public Holidays for Business Hours
Currently, there is only an option to manually add public holidays in the Business Hours settings. However, it would be better if we could import public holidays from a CSV or TXT file, or from a URL
1 vote -
knowbe4
I would love for you guys to offer KnowBe4 as an addon app. They tend to prefer working with larger vendors.
45 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
-
Improve Logging for Software Updates
Currently if a software update via Chocolatey or Winget fails, we get a very generic "action failed" message. It would be helpful to know what failed and to pull logs about the failure into the Atera console so that we don't need to remotely connect to the machine and drill down into local log files to identify the cause.
2 votes -
IT Automation Calendar View / More IT Automations information information (consolidated)
A calendar view for all of the automation profiles that shows the day and time of the week they are scheduled for. This would make for way more efficient planning of the automations, especially since it's already recommended to make a restart task a separate automation from other actions. This has caused us to have to create many duplicate profiles and has created an intensely muddy view of the automation profiles.
40 votes -
Advanced IP Address Info (consolidated)
It would be useful to have a 'more' button next to the current external/internal IP address info for a device. This could show more advanced info, Subnet, Gateway, DHCP server, DNS etc.
172 votes -
Bitlocker Key in App
Can't believe this still isn't in the app after all the issues we've had lately.
Need the ability to see the Bitlocker key for a device from the Mobile App.
When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.14 votes -
custom field/form: checkbox with dependencies
When creating Custom Forms, would be nice to have the dependencies option for "checkbox" whe creating a custom field for a custom form.
Example:
1. Is this change request part of an existing project?
Check box option is Yes or No.
Dependencies would now be an option if choosing "Yes"
Text Box 1: to enter project name
Text Box 2: Ticket number of project.5 votes -
MSP Version: All settings per customer
Atera is sold as an MSP tool, but is completely unsuitable for this.
In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...
5 votes -
SLAs based on ticket type and custom fields
Ability to setup SLAs based on ticket types, tags, and custom fields.
1 vote -
More Granularity In Update Postponement
Currently the only options when selecting to "Postpone" updates on Window is "Critical" and "Non-critical".
With this in place, Microsoft Defender Definition updates are getting marked as "Non-critical" and therefore stop any ability to actual have "Non-critical" updates be postponed without making devices less secure.
Allow more granularity in which specific types of updates we can postpone with different timelines, e.g. put in line with the options in OS Patch Management:
Critical updates
-
Security Updates
- Security updates
- Definition updates
- Update rollups
-
Service Packs
- Service pack updates
- Feature packs
- Updates
-
Drives and tools
- Hardware driver updates
- Office updates
- Tool updates
4 votes -
Configurable Report Export File Names
Accidentally, by exporting a report more than 100 times, I found that the filename gets a timestamp added. So, after creating 'Auditor (100).xlsx' in the downloads folder, subsequent exports have a timestamp like this:
'Auditor - 2025-01-30T153425.123.xlsx'
We find this very useful, and we though it was a feature of Atera.We would like to see the ability to define the report filename that would include:
- Report Name (e.g. 'Auditor')
- Customer Name or Abbreviation (e.g. AcmeLtd)
- Timestamp and format (e.g. 'yyyy-mm-dd HH:mm')4 votes -
Project Management
I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.
17 votes -
Custom Statistics Counter
This is an improvement idea next to custom fields.
Custom fields only allow to set a field with a current value but does not keep history data.
This is useful if you want to have a single value which does not change but it won't help if you want to monitor your system in detail.It would be nice to have a custom field which stores historic data and displays this as a graph like the CPU/ memory consumption.
This would allow to run detailed monitoring on server and workstation.The custom statistics counter should only allow numeric values, but including comma-separated (in US dot-separated) values.
Important:
Custom fields are for ALL devices. This makes no sense for custom statistics counter!
It must be possible to define these per device, per group or for all!The way how the custom statistics counter works is the same as for the custom field.
It just runs a powershell script and returns the value. This is written into the counter.
It would be nice to run the script in very short intervals (e.g. 1x / min). Atera currently only allows an interval of 3min due to the synchronization interval, but maybe the script can run 1x/min and just synchronize each 3 minutes.Examples when to use:
- monitor the memory consumption of a specific process. This is more useful than monitoring the memory of a whole device.
- monitor amount/ size of files in a specific folder to if this is growing over time
- monitor if a specific configuration is in place (just return 1 = yes and 0 = no)
- monitor the amount of currently logged on user on a server. This allows to see the peak time and max user count
- run regular speedtests for the internet to see if there is an issue during the day (would require comma/ dot values)
- run interactions with different software products to get their logging into Atera (e.g. amount of error/ action X) for troubleshooting purposeMaybe there is an option to even define a threshold (upper/ lower / equal threshold) which then allows further options:
- trigger a warning / error
- perform an automatic action from atera (run script/ create ticket)This is an improvement idea next to custom fields.
Custom fields only allow to set a field with a current value but does not keep history data.
This is useful if you want to have a single value which does not change but it won't help if you want to monitor your system in detail.It would be nice to have a custom field which stores historic data and displays this as a graph like the CPU/ memory consumption.
This would allow to run detailed monitoring on server and workstation.The custom statistics counter should only allow numeric values, but…
1 vote
- Don't see your idea?