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4746 results found
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Allow for customization of columns on ticketing screen
On the Ticketing page the columns are locked to the default fields. We don't utilize the SLA field within our organization; and the new sentiment column is also irrelevant.
Allowing the end user to change what is displayed on the ticketing dashboard would allow for extra space for fields that are relevant, like allowing for longer ticket titles to be displayed.
355 votes -
Redfish
Is there any support for monitoring with refish? Would be nice though.
2 votes -
patch approval report and scans
It would be great to have the patch approval section of the Automation Profiles to automatically populate instead of waiting for the automation profile to run.
I want to be able to see which patches are availble via the automation profile on a weekly basis but without having the risk of them installing when running the automation profile daily.
Currently, the new patch management screen automatically populates with new patches, and maybe this logic can be included in the automation profile patch approvals?
A report for pending patches per client could also be useful for clients that require an approval process before installing patches.
It would be great to have the patch approval section of the Automation Profiles to automatically populate instead of waiting for the automation profile to run.
I want to be able to see which patches are availble via the automation profile on a weekly basis but without having the risk of them installing when running the automation profile daily.
Currently, the new patch management screen automatically populates with new patches, and maybe this logic can be included in the automation profile patch approvals?
A report for pending patches per client could also be useful for clients that require an approval…
2 votes -
QuickBooks Payroll Calculator: Simplify Employee Pay with Accuracy
QuickBooks payroll calculator helps businesses calculate wages, deductions, and taxes with precision. It automates complex payroll tasks, reducing errors and saving time. Employers can easily manage overtime, benefits, and compliance with tax regulations. By streamlining payroll calculations, QuickBooks ensures employees are paid accurately while improving efficiency for businesses of all sizes.
Read about:- https://asquarecloudhosting.com/quickbooks-payroll-calculator/3 votes -
Save Public Reply Without Emailing
It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.
14 votes -
MS Office Updates
MS Office patches not listed as an available update.
Please enable the ability to show available/installed Office patches.787 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Approval by Admin for new devices being added to Atera Tenant
An approval process within the Atera tenants should be put into place for a newly added device after an Atera agent has been installed onto a machine for addtional security. This to avoid "rouge devices being added to tenant.
21 votes -
5 votes
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Email technician when they have been @ tagged on an internal note of a ticket
When you make an internal note and @ tag an engineer, That technician should receive an email saying "You have been mentioned on a ticket (hyplink to ticket)"
332 votes -
Asset Depreciation Tracking Based on Cost and Year Usage
Description: Add a native feature to calculate and track depreciation of IT assets based on purchase cost and age. Admins should be able to set depreciation method (e.g., straight-line), useful life, and view current book value. Include exportable reports for finance and budgeting purposes.
Use Case: Supports financial planning and asset replacement strategies by providing real-time depreciation data.
3 votes -
Track Historical Device Issuance (User Assignment History)
Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.
Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.
3 votes -
Ticket splitting
Sometimes a user-generated ticket has multiple issues and each one may be handled by a different support agent. Allow splitting of a ticket either into two separate tickets, or allow the creation of sub-tickets that can be separately assigned.
22 votes -
OKTA
GEO location violation (Impossible Travel)... VIP account lockout... Breached Credentials Detection... Suspicious Activity... Admin Activity Anomaly alert... Change to critical policy... Super Admin Role Changes... API Token Creation/Revocation... OKTA Service Interruptions/Degradation...
These are some of the items that would be ideal to notify or auto-ticket created.
4 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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ActivityWatcher
Like ActivTrak but open source so Atera could build something like this into the Agent and enable it for a fee.
1 vote -
A Check box for special users
I was looking for a way to mark some users for our customers as "special",
We have some of our users under oure customers that are people that can make special orders or order new user accounts etc.
So I was looking for a way to mark the contacts for this purpous,
What I'm looking for is like the Main Contact function but that you can customiz in som regards,
So that the Contact in the Contact field are marked with Bold text and maybe a Text after the name or an Icon or so.Cause then you could make a Custome field that you Create say like "Admin" and choose a Specific Color or a Icon or a "tag" that shows up after the users Contact name on the Contact field site under the Tenent.
So for example you make a Admin field that you can add as a check box under a Customer like the same way Main contat check box but you can add it on multiple contacts so that you easy can see if this person is a Admin (Admin for there server for example)
Or you make one that is Authorized customer for people that can order new user accounts or changes for that tenent.
And then if you mark it on that contact it will show up in the contact list that they are Autherized, either with a small text box like the Main contact you have today or you choos a Tag or Icon that shows up after the users name and also shows up on the Contat info on tickets etc.
So for example : Benjamin Fjellström (Admin) in Contact site on the tenent and maybe a new Custome field under Contact info on tickets that says (Admin)
This could be really good for big customers with lots of people so you easy can see if the user is a Autherized person for ordering new accounts or if they are Admin on the server or whatever you wanna add to the custome field.
I was looking for a way to mark some users for our customers as "special",
We have some of our users under oure customers that are people that can make special orders or order new user accounts etc.
So I was looking for a way to mark the contacts for this purpous,
What I'm looking for is like the Main Contact function but that you can customiz in som regards,
So that the Contact in the Contact field are marked with Bold text and maybe a Text after the name or an Icon or so.Cause then you could make…
1 vote -
MSP Version: All settings per customer
Atera is sold as an MSP tool, but is completely unsuitable for this.
In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...
10 votesHi,
We wanted to let you know that your idea is currently under review by our product team.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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RingCentral Integration
I would love something native where if a ticket with a particular status is not assigned to a technician after a specific amount of time, it would ring a call group, individual or all people.
We are currently doing this through some very hackey workarounds.
7 votes -
Portal / Form Ticket Template - Improvements (consolidated)
Proper Template based form -
a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I can do most of the forms that I need without multiple selections. This would be SUPER helpful.
Core fields flexibiltiy -
Ability to remove some of the core ticket fields. They are not necessary and just clutter the ticket template. Product category, etc. They will also just confuse the end user.Default field value -
Ability to set a default value for a field, date, Department, etc. That way you could have different variations of a single form that is pre-filled with a lot of the appropriate informationSave prefilled templates -
Ability to store a prefilled template per user so if they create a template they can reuse it. Maybe they could also go into the main store for sharing with othersClick to move
Click anywhere on the custom field to add it to the form. I hate having to click the tiny plus to move it overShow Fields
Option to have fields show on new template, service portal or create ticket in admin portal. ALL of these options show up in the admin portal when creating a ticket. If i set them to mandatory for the template they also become mandatory for the admin portal ticket. Why would this be a good idea? It makes a huge mess.
Proper Template based form -
a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I…
43 votesHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Public Roadmap.
Best regards,
The Atera Team
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The ability to see ticket audit trail in mobile app
The ability to see ticket audit trail in mobile app That way you can see who put the ticket in, if it was another Admin or an actual user, and can also see if it was merged from another ticket, etc.
6 votes -
Splashtop global setting
a way to globally or automatically disable the following setting in splashtop:
3 dots -> Keyboard Shortcuts -> Enable Splashtop Shortcuts.
this setting intercepts the button combination for entering a backspace and causes the screen to zoom out.
2 votes
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