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5046 results found
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reorganization of the knowledge base
Hello,
The knowledge base configuration is not optimal.
Wouldn't a knowledge base directly in the customer tab be better? This would allow you to see all the customer's information directly in his file, rather than searching in the database where everything is mixed up.4 votes -
Display custom fields in Device view
To be able to display custom fields directly in the dashboard of the "Devices" view (and the Customer Devices view). This would simplify device search and management, by offering a dynamic, instantaneous view of the data in question, without having to generate an auditor's report (which can be a long operation for fleets of 300 or more devices).
2 votes -
Audio and Viceo redirect for "Work from Home"
Redirect audio and video so that customers can use Teams and other applications on the VDI when accessing via “Work from Home.”
1 vote -
Automatically enabe "restore points" and create a new restore point every month.
Automatically enabe "restore points" since they ae not enabled by default in Windows 11. Then, create a new restore point every month for all drives. Delete older restore points if drive capacity becomes an issue.
1 vote -
Pictures in signature
Please provide support for pictures in Quick Reply section for signatures. When I insert my signature on my mobile app it simply doesn’t appear.
Also in the settings, a separate personal signature section would be appreciated like that which is found in My Profile > Personal Signature on Atera Desktop App! Also adding support for pictures (logos) here too
7 votes -
TrueNAS
Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.
Key Strengths:
• Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
• Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
• Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
• Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
• Cost-Effective: The open-source nature and flexibility of deployment can reduce Total Cost of Ownership (TCO).
• Self-Hosting: Full control over the data since it’s hosted on your premises, unlike cloud-based solutions from Axient or Acronis.Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.
Key Strengths:
• Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
• Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
• Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
• Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
• Cost-Effective: The open-source nature and flexibility of deployment…5 votes -
Octiga
Please make a 3rd party integration for Octiga. It will make Office 365 management way better and it will be valuable for Atera as a selling point.
1 vote -
Quick Reply templates
Why is Quick Replies in the Admin section, could we at least make a permissions toggle, so folks can choose to let their technicians have the ability to create Quick Reply templates.
2 votes -
Send NEW email inside EXISTING ticket
Option to send a NEW email from within an existing ticket without including the previous email chain.
Currently, when replying from a ticket or adding someone to the email chain via CC, the entire email history is included.
For example, sometimes a ticket might be discussing confidential information with a manager, but later a staff member needs to be contacted about the same ticket. With the current setup, this means the staff member would receive the entire email thread, including sensitive details.
Having a "Send New Email" option would allow us to communicate with new recipients without exposing prior discussions, keeping the ticket history clean and secure.
Option to send a NEW email from within an existing ticket without including the previous email chain.
Currently, when replying from a ticket or adding someone to the email chain via CC, the entire email history is included.
For example, sometimes a ticket might be discussing confidential information with a manager, but later a staff member needs to be contacted about the same ticket. With the current setup, this means the staff member would receive the entire email thread, including sensitive details.
Having a "Send New Email" option would allow us to communicate with new recipients without exposing prior discussions,…
1 vote -
AutoElevate
Direct integration with Cyberfox AutoElevate
1 vote -
bootstrap
It would be great if we can have an integration with Bootstrap as we wish to centralize all possible company managent at one place.
1 vote -
Alert when agent uninstalled
Receive a ticket when an agent is uninstalled - as the agent does not have a password to uninstall, it would be good to know if the agent is accidentally removed by someone, deliberate or accidentally.
If the password feature is under development, an option to receive an alert upon commencement of removal would be tremendous!
1,486 votes -
For the "Atera Agent uninstall prevention" add an "Uninstallation Code" to Prevent Local Admins from Removing Agent
For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.
32 votes -
Add Contact Without E-Mail
It would be excellent to be able to add a contact without an e-mail address, we have plenty of clients who have staff who shared e-mail addresses so we can't actually create contacts for each staff member in these instances which is a bit annoying.
27 votes -
Atera Uninstall
The ability to enable Atera Uninstall, per device. Our only option at this point is a global setting that affects all devices.
4 votes -
Ability to add time to internal notes
I would like to see the internal notes have a place to add time. I work my tickets through internal and external notes. I should be able to add my time right to the notes. Having the time entries with separate notes in a separate section causes me to have to double enter.
You could then remove the time entry screen. It is not efficient to have to click the ticket, click the time entry, then click on each note to see what it says... but it has to be there to pull to the timesheet.
At the very least, allow time to be added to an internal note and have the note and time automatically copied to the time entries section for reporting.
I would like to see the internal notes have a place to add time. I work my tickets through internal and external notes. I should be able to add my time right to the notes. Having the time entries with separate notes in a separate section causes me to have to double enter.
You could then remove the time entry screen. It is not efficient to have to click the ticket, click the time entry, then click on each note to see what it says... but it has to be there to pull to the timesheet.
At the very least,…
3 votes -
Integrate WebEx and Atera
Integrate Atera and Webex so when a customer is calling their name automatically pops up
1 vote -
To be able to search for a customer by postcode
To be able to search for a customer by postcode
1 vote -
Navigation bar resize / collapse to icons.
The side bar is text and Icons.
I'd suggest you pick one or the other.It should be text when full size and it should collapse to Icons.
See mock up on reddit.
/r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/1 vote -
UI Ticket page. My feedback as on reddit.
See my post on Reddit for mock up picture.
/r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/Ticket’s page.
Remove duplication. Text or Icon. PICK ONE!
Contrast on objects. Make things stand out.
Resizing, things should be adjustable. (so we can see useful info.)
Dead space, so much is wasted.
Colour, even colour-blind people can see at least two colours and bits in between.
BAN GRAY! If it’s a primary action make it black or a high contract colour.
Columns would be nice if we could select / make our own page. (we can dream)1 vote
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