What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?

Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back

The ability to customize the design and layout of your customer-facing portal including fonts, colors, and text, with the ability to hide ticket fields.

Have you considered syncing your directory services with Atera to sync and manage contacts?
What services do you use and what sync capabilities would you like to see in Atera?

Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.

Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.

It would be good if the Agent could discover if Bit Locker is activated and possibly store the encryption key for Administrator safe keeping.

It would be great if we can get the following options as custom reports.

Highest and lowest utilization of resources
Full disk space and Free disk space
capacity management report
device availability report

What do you think about that, only a little package to use it on a Synology device, just to monitored online devices...

Thank you!

Monitor and manage servers performance and uptime, get insight over the real-time status of Active Directory, IIS, SQL Server, Microsoft Exchange, VMware, Hyper-V. Power Off, start and restart VMs, lock and unlock AD user account, and allow password resets all from the dashboard or mobile app

Software bundles can currently only be created with a specific version of an application. E.g. Adobe Acrobat Reader DC in version: 2021.005.20058, but Chocolatey can always install the latest version.

It should be possible to make bundles that install e.g. Adobe Acrobat Reader DC in the latest version. Otherwise the packages often have to be adapted.

An integration with SentinelOne, a global leader in cyber-security

Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.

See Acronis alerts (along with all other alerts) within Atera.

Commands continuity in case of any termination (reboot, shutdown, manual abort etc.)

The ability to choose how many devices to view per page (10,20,40, 100, etc)

Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.

If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.