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Send system information with Helpdesk Agent support tickets
What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?
184 votes -
Multi-Site Support
Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back
174 votes -
Customisable Customer Portal
The ability to customize the design and layout of your customer-facing portal including fonts, colors, and text, with the ability to hide ticket fields.
154 votesUnder Review · 14 comments · Customer Portal & Knowledge Base · Flag idea as inappropriate… · Admin → -
Sync Directory Services
Have you considered syncing your directory services with Atera to sync and manage contacts?
What services do you use and what sync capabilities would you like to see in Atera?161 votes -
Add Microsoft Defender integration
Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.
42 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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"Work from Home" Simultaneous Dual-Monitor Support
Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.
104 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Bit Locker discovery
It would be good if the Agent could discover if Bit Locker is activated and possibly store the encryption key for Administrator safe keeping.
55 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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There should be option of custom reports. currently there are very limited option to generate technical reports..
It would be great if we can get the following options as custom reports.
Highest and lowest utilization of resources
Full disk space and Free disk space
capacity management report
device availability report97 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Overall improvement of Patch Management
This needs an overhaul and the following additional features would be an improvement.
Scheduled Device Scan for Updates
After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.
After Updates If a user is not logged in attempt to reboot to schedule based on local device time.
Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.
Approve or Reject updates and set priority for security and critical updates based on the CVE.
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64 votes -
Monitored Agent "addon" for Synology
What do you think about that, only a little package to use it on a Synology device, just to monitored online devices...
Thank you!
96 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Server and VM Monitoring and Managemen for AD
Monitor and manage servers performance and uptime, get insight over the real-time status of Active Directory, IIS, SQL Server, Microsoft Exchange, VMware, Hyper-V. Power Off, start and restart VMs, lock and unlock AD user account, and allow password resets all from the dashboard or mobile app
95 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Latest Version in Software Bundles
Software bundles can currently only be created with a specific version of an application. E.g. Adobe Acrobat Reader DC in version: 2021.005.20058, but Chocolatey can always install the latest version.
It should be possible to make bundles that install e.g. Adobe Acrobat Reader DC in the latest version. Otherwise the packages often have to be adapted.
97 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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94 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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SentinelOne Integration
An integration with SentinelOne, a global leader in cyber-security
135 votes -
Remote Connection Report
Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.
91 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Acronis Alerts
See Acronis alerts (along with all other alerts) within Atera.
137 votes -
IT automation Packages Persistency
Commands continuity in case of any termination (reboot, shutdown, manual abort etc.)
134 votes -
Choose number of devices to view per page
The ability to choose how many devices to view per page (10,20,40, 100, etc)
89 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Install agent on Synology, QNAP or Raspberry Pi
Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.
37 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Notify when device is back online
If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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