4492 results found
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Better API Lookups
Ability to use the API to look up customers by Phone Number instead of selecting a page and then locating the customer. Also ability to create customer with just a phone number and not an email if one is not available.
15 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Expenses report in Billing ticket report
Would like to run a report of tickets that have expenses.
2 votes -
Run Automation Profiles on-demand on specific agents (like scripts)
It would be great to have the option to run an automation profile on a specific agent computer on demand, the way we can scripts. I know we can setup automation profiles, assign customers or agents, then run them on everything they are assigned to. That works fine most of the time. Having the option to not just run scripts on demand for specific agents, but also automation profiles the same way would save us a lot of support time. Possibly even running an automation profile on an alert, the way we can assign scripts now.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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WordPress
WordPress integrations.
Allow potential users to be able to log calls in Atera so that we do not have to monitor 2 different chat and ticketing systems.
Having users be able to sign up and buy services via WordPress and woo commerce.
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Filter by OS Version
Add a filter to the devices view to sort by OS version. A quick look to see who may be on a version that needs a feature upgrade. If I want everyone to be able to view all devices quickly that are on 20H2 to see who needs to be updated without having to run reports.
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Script Error to Show if The Script is Incorrect
Have an error feedback when the script is incorrect. Right now, even if the script is not correct, Atera can still show that it went successfully because it did run it.
No mention of the script actually failing and returning an error!
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Move search loading spinning icon
Simple, move the spinning icon when searching to the bottom of the page. Every search I do ends in me miss clicking because I move faster than your search runs. I search and the item I want is top of the list but as I click it the search finishes and moves the entire list!
1 vote -
zoho CRM Integration
Atera does not allow us to fetch records based on the email or phone number, it allows us to use the ID only. This makes 2-way syncing with crm's nearly impossible . I'm requesting that Atera's api allow the use of other fields (primary and composite keys) to identify and fetch contacts, customers, etc.
15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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2FA QR code
Add the ability to upload a screenshot in the passwords section. A lot of 2FA uses QR codes so having these there would be handy.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer Alerts
Would love to add an alert or pop-up in a customer profile so when our techs try and create a ticket or perform work for a client, they are aware that the client is on service hold.
4 votes -
Use LDAP integration for adding technicians
As an example, have the technicians use their active directory credentials to log into Atera instead of having another set of credentials to remember.
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ticket email automation
When a Ticket is closed can the email response include the last comment made on the ticket? Whether it be from the Customer or the Technician?
My process is the update with final notes, press “Send Reply”, then I set the Ticket Status to either Resolved or Closed. I don’t see a way to set Resolved and have it Send Reply all in the same action.3 votes -
Have agent service notify management server that a shutdown is in progress
Assuming that heartbeats are sent both ways for machine availability, the server end is slow to recognize a computer is offline. This can make testing things like Wake on LAN very slow. If the client agent can somehow notify the server that a shutdown event was recorded and update the portal much sooner that would save a lot of time. Alternatively, decrease heartbeat interval times? Sometimes have to wait 5-10 minutes after shutting down a machine before the portal recognizes the device is offline.
3 votes -
Disable USB ports from using USB Drives to help on the Insider Threat.
We are all concerned about the Insider Threat and Security Policy dictates that all USB ports on windows. Linux and Mac workstations be disabled except for designated workstations and those be logged and be reviewed daily.
You have scripts to do it but we need it to be more automatic and for it to be monitored and reported.7 votes -
Can a excluded Patch be removed from the Patch Compliance Reporting. So A practical example is MS released a preview patch this week and I
Can a excluded Patch be removed from the Patch Compliance Reporting.
So A practical example is MS released a preview patch this week and I exclude Preview patches from my customers but in the compliance reports it shows not compliant die to that patch not being installed.
8 votes -
Rolling Time Sheet for clients
Need a rolling time sheet that I can drop lines in with a date, description and time block. Much like Excel. Monthly I can push that content to an invoice and bill for it. Click boxes would work because some work started in one month may not be billed for until next month. This would make Atera my #1 stop for everything I need. I've done this over 25 years.
15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Keeper Security Integration
Please integrate with Keeper Security for secure password management.
11 votes -
1 vote
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block contract rollover
I would like the block contract rollover to only rollover hours for the last month rather than from the start of the contract. When I run a block contract report the hours for one that has been for 2 years have kept accumulating for the 2 year period which is not feasible at all.
1 vote -
Go Back button under Customer
Go Back button under Customer. If I am under a specific customer and I want to go to all my customers' list, I need to click back on the search engine rather than a "back" button in Atera.
1 vote
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