4541 results found
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DISPLAY TICKET DATE ON PRODUCT REPORTS
We would like to see the date that the ticket was created in product reports as well. So far I only see dates on timesheet reports.
2 votes -
Work from home - Server support
Splashtop supports work from home that allows users to connect to a server. Can we please add that functionality from Atera since it utilizes that product? Right now I have to add a Splashtop work from home license manually outside of Atera.
5 votes -
scheduled invoicing
We would like to automatically send out invoices based on a contract monthly rate, and have it send out every first of the month.
5 votes -
Link to device's Folder
When you are working with a group of devices in a specific folder, there should be a link on the device page to go back to that folder you started in. Right now I have to go back to the company page and then to the folder.
15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Cancel network discovery DC scan
Having issues with getting Network Discover to work on Doman Controller. It would also be nice to be able to ABORT the discovery, instead of waiting for a timeout. Also, when it does fail, perhaps give some idea of the reason, i.e. Network Credentials, Firewall/Getting blocked. I am using the trial, and this is a huge issue if I can't get this to work.
9 votes -
Atera agent to not include remote access softwares
Most of my customers do not want to have remote access software installed on their servers and computers (Splashtop, screenconnect, etc..), so I ended up not installing the monitoring agent because I have no other choice.
We need the monitoring agent installed without the remote access software. Is there a way we can build our own agent?
Pls help.3 votes -
Zomentum intergration
We are currently using Zomentum as a CRM but would love for it to connect to Atera. Zomentum connects to Connectwise & Autotask
1 vote -
Search for contacts with their mobile number
When an authorised contact calls us and their mobile number is stored in the Mobile Phone field, we should be able to use the search bar in Atera to find that mobile number and it's associated contact in Atera.
Currently 'Phone' field is included in the search but 'Mobile Phone' is not.
We have mobile phone numbers populated in Azure AD and therefore they are synced to the Mobile Phone field in Atera, this should be searchable.
1 vote -
Scheduled Reports emailed with csv/xlsx attachment
It would be good to have a report attached to the scheduled emails so that we can export the numbers and log accordingly internally. This would be useful for automating product and expenses into invoices within accountancy packages.
7 votes -
Ticket Snooze
It is possible to schedule a ticket for the future.
It is possible to snooze an alert.
It would be nice to be able to snooze a ticket until a future date -or for a period of time- that way you can get it temporarily out of your queue, but still follow up with the user later.
5 votes -
16 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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My Tickets view
It would be nice to have the ability.. or if it came out of the box, to have a view in tickets called My tickets so that technicians can see a list of all the tickets they are assigned to...instead of creating a view for each tech.
3 votes -
Connect Work From Home on o365 as app
Connect The Client via app-launcher on the Customer MS365, like Windows 365.
2 votes -
PC info to Desktop
Display computer information on the desktop.
PC name
Logged in user
Last reboot time
Network information (IP)
IT support contactsLike Microsoft BG info. https://docs.microsoft.com/en-us/sysinternals/downloads/bginfo
21 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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General Sorting of Lists
We need to be able to sort all of the different lists that get created.
This request applies to all of the custom fields and fields that eventually generate interactive drop down lists. Examples include: Quick Reply Templates, Scripts, Product Families, and all custom fields.
Currently, if we need to make an addition to these fields, the new item goes to the bottom of the list and there's no easy way to modify it. If we want to customize the order they're in, or even just alphabetize them, we have to completely remove all of the items in the list…
3 votes -
Add filter to select ALL customers at once
Currently, in the "Agents" section we cannot select ALL customers when specifing setting filters. Sometimes we need to select all customers EXCEPT some of them and this is not possible.
So, add an option to select ALL customers3 votes -
Number of all devices per customer
On the customer overview page, it would be helpful to be able to configure the data to be displayed yourself, or I would have liked to have displayed the number of devices there.
6 votes -
Custom Timezones for Customers
Customers don't have a timezone option at the moment.
I have customers in multiple timezones, so would be handy to have a timezone option for customers so when they say "I submitted a ticket at 8AM" I don't need to do some mental maths to work out when that is.6 votes -
Device View
The device section of machines are large and clunky in this menu, we need a way to change the view to make them smaller like other RMM solutions. This is a must have feature, please.
7 votes -
technician log on/off hours
It would be nice to limit some technicians log on ability into Atera for certain hours. A company might not want a technician or help desk users logging in after hours for security purposes and to prevent unauthorized access from home. Also, it would be nice if that person can be restricted to just logging into a specified IP to ensure work is being done in the office, while not enforcing those requirements to the admins.
3 votes
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