We'd like a form to be visible to only one department. For example, when Human Resources needs to report a new user to IT, they open a ticket. They need a dedicated form. This form will contain custom fields such as first name, last name, etc., and there will be multiple modules (IT Equipment, Applications, etc.), each with custom fields: computer, telephone, telephone number (for IT Equipment), World, Excel, etc. (for Applications).
The parent ticket is created with the request for the parent form, while for the subforms, as many tickets as there are forms are created, and these will be child tickets.

Important to our being able to use forms for customers

This is critical, we need this immediately, the knowledge base allows this, surely the ticket forms won't be hard to implement. I am giving it three months, if it is not implemented, then I am out.

Can you give the ability to edit the fields that are default on the "add ticket" form that users see? This is BEFORE they pick the form template. And even after they select a form, can we get the ability to edit how the fields look, etc? For example, the "description" field cannot be changed at all. (i dont even think it can be removed from ANY form?). In other ticketing systems you can at least add a description to fields, or edit the "pre-text" that is already in the box--in Atera is just says "type something". I would like to edit that with different messaging like: "please be as descriptive as possible" or what ever i want it to say.

We would like to be able to create Ticket Templates where you can pre-fill the description area. So (just like with quick reply templates) you can make tickets for standardized situations like callbacks, repair requests etc. As an example if you can create this you'd select the Callback template and the Description area will be filled with:

Issue
Contact info
Phone number
Avaible to be called back between xx am - xx pm

I realise that some of the info above is also available in a ticket, but the above is just an example.

@Désirée Mellen-Bard take a look at ticket automation rules. sounds like that could help you.

Could we create a multiple ticket forms.

I would wish to create multiple ticket forms. Like 8 for SR's and serprate on for Indecents.

Some clients require unique data that is not necessarily need by other clients. Creating ticket forms that are customer specific and viewed only to that customer is helpful to customize the workflow to their needs.

The ability to choose which forms are visible on the end-user portal based on their site/customer

When you create a ticket form and a user opens a ticket from the portal the field "Form Template" is automatically added to the form. Please add a feature to hide this from view!

Would be also great to pre-fill information based on the form.
Example we have different templates for different sources and we want it to be shown already in the beginning of the ticket title.
1. Template = Hotline Call
Auto filled Ticket Title = "Hotline Call | " and behind that comes whatever we decide to write down

2. Template = Contact Formular
Auto filled Ticket Title = "Contact Form | " and whatever the customer wrote as Tite behind that

Also adding the right keywords / hashtags
cheers

For all mandatory ticketing fields in forms to become customisable

I'd like to be able to use the form templates to not just select a field, customer or default, but also to select what the field should be.

Example, I create a form template to automatically select the user to move a ticket to, as well as change the status/impact/etc with just one click instead of setting all the fields manually. Custom fields are used for denoting if a ticket is a project or not, so being able to change a ticket into a project and have all the fields fill in for me would be greatly beneficial.

Set default values of fields in the form template