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1. Portal / Form Ticket Template - Improvements (consolidated)

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   Jon Botsford supported this idea  ·  Apr 24, 2026
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   Jon Botsford commented  ·  Apr 24, 2026  ·  Edit…  ·  Delete…

   Editing a ticket form currently requires admin role. I don't see a setting in the ticket settings in Access Roles. e.g. I want certain people to be able to change the form, but not delete tickets. I also don't necessarily want those people who can edit forms to have access to certain technician groups like "user terminations"

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