Edit ticket entries.
The ability to edit Ticket entries, in particular private notes. I often use them to create a list of things that need to be done, or possible solutions to try on a particular ticket and creating a new note each time seems a waste.
Phil Burke
shared this idea
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Michael Cain
commented
Yes please! Being able to edit ticket notes would be fabulous.
Like others have suggested, being able to edit would help streamline the history. But I need it to correct mistakes and keep the ticket history accurate. -
Patrick Kiel
commented
To manage the Ticket entries should be an minimum ability. Please do it :)
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Jeremiah Lydia
commented
This is absolutely necessary. There are "those" under the pretense of covering their butts, will include every single email on the thread into their reply. We need to be able to clean this up so that only the relevant reply is shown.
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Mark Charlton
commented
Users put in reems of unnecessary text in to the ticket. One client copies and pastes emails from users direct into out tickets, (as we provide 3rd line), which includes signatures, marketing, and all manner of space hogging rubbish.
I want to be able to edit and trim most of that away.
Ideally a copy of the original ticket would be hidden away in an audit trail, but the every day view would be the edited version.