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Settings and activity

10 results found

  1. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  2. Edit Ticket Notes

    243 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Oliver Hollinger commented  · 

    Any updates regarding this? It would be really nice to be able to edit at least internal notes.

    Oliver Hollinger supported this idea  · 

  3. Multiple devices per contact

    87 votes

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    12 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  4. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    181 votes

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    28 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Oliver Hollinger supported this idea  · 

  5. Veeam Backup Integration

    419 votes

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    17 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  6. Employee Onboarding/Offboarding Feature

    858 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  7. Documentation Management

    1,243 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  8. Dark Mode

    264 votes

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    5 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  9. Atera Dark Mode

    1,734 votes

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    Under Review  ·  102 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  10. Mobile Device Management

    2,279 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Oliver Hollinger supported this idea  ·