Settings and activity

10 results found

1. Activity Status "Awaiting on customer reply" should stop the SLA as well

   107 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Oliver Hollinger supported this idea  ·  Feb 4, 2025

2. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Oliver Hollinger commented  ·  Feb 4, 2025  ·  Edit…  ·  Delete…

   Any updates regarding this? It would be really nice to be able to edit at least internal notes.

   Save Submitting...
   Oliver Hollinger supported this idea  ·  Feb 4, 2025

3. Multiple devices per contact

   131 votes

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   16 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Pubic Roadmap.

   
   

   Best regards,

   The Atera Team

   
   

   
   

   Oliver Hollinger supported this idea  ·  Jan 28, 2025

4. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   186 votes

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   30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Oliver Hollinger supported this idea  ·  Jan 28, 2025

5. Veeam Backup Integration

   424 votes

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   17 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Veeam integration is planned.

   
   

   Thank you for helping us improve Atera!

   Oliver Hollinger supported this idea  ·  Jan 28, 2025

6. Employee Onboarding/Offboarding Feature

   867 votes

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   6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Oliver Hollinger supported this idea  ·  Jan 28, 2025

7. Documentation Management

   1,251 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Oliver Hollinger supported this idea  ·  Jan 28, 2025

8. Dark Mode

   310 votes

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   10 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   Oliver Hollinger supported this idea  ·  Jan 28, 2025

9. Atera Dark Mode

   1,758 votes

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   106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Oliver Hollinger supported this idea  ·  Dec 14, 2022

10. Mobile Device Management

    2,292 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Oliver Hollinger supported this idea  ·  Dec 14, 2022