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Settings and activity

9 results found

  1. Activity Status "Awaiting on customer reply" should stop the SLA as well

    112 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  2. Edit Ticket Notes

    252 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Oliver Hollinger commented  · 

    Any updates regarding this? It would be really nice to be able to edit at least internal notes.

    Oliver Hollinger supported this idea  · 

  3. Multiple devices per contact

    145 votes

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    21 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Planned  ·  Gil Givoni responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap.

    Best regards,

    The Atera Team


    Oliver Hollinger supported this idea  · 

  4. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    190 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  5. Veeam Backup Integration

    564 votes

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    20 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  6. Employee Onboarding/Offboarding Feature

    877 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  7. Documentation Management

    1,258 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Oliver Hollinger supported this idea  · 

  8. Dark Mode

    1,913 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Oliver Hollinger supported this idea  · 

  9. Mobile Device Management

    2,307 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team

    Oliver Hollinger supported this idea  ·