Settings and activity
17 results found
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246 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Carrie Benton
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24 votesCarrie Benton
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23 votesCarrie Benton
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8 votesCarrie Benton
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4 votesCarrie Benton
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34 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Carrie Benton
commented
This is a great idea, myself, and one other technician are constantly replying at the exact same time to a ticket
Carrie Benton
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296 votes
Hey all,
We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.
If you'd like to discuss your needs, please schedule some time for a call here:
https://yakov-atera.youcanbook.me/
All the best,
Yakov
An error occurred while saving the comment Carrie Benton
commented
This would be extremely helpful, especially when tickets involved multiple administrators with different access to complete a request that may require touching a domain controller, PBX systems, different email platforms etc
Carrie Benton
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8 votes
An error occurred while saving the comment Carrie Benton
commented
The only downside I could see is if people put in tickets after the and I unfortunately have to do that all the time if I’m working on multiple things at once and the priority is getting something resolved. I can see how this would be beneficial to tracking employees however. I could just see it leading to a lot of faults positives in the case of how I mentioned before, putting in tickets after the fact.
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23 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Carrie Benton
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7 votesCarrie Benton
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4 votesCarrie Benton
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12 votesCarrie Benton
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385 votesCarrie Benton
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4 votesCarrie Benton
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11 votes
An error occurred while saving the comment Carrie Benton
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Also the ticket views don’t stick in the desktop app
I’m constantly having to select update view, but it never stays updatedCarrie Benton
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11 votesCarrie Benton
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5 votesCarrie Benton
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I make mistakes in internal notes occasionally or information changes and there is no way to delete my own notes. Then I look like an idiot :)
I do not believe we should be able to remove others notes though