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  1. 245 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Carrie Benton commented  · 

    I make mistakes in internal notes occasionally or information changes and there is no way to delete my own notes. Then I look like an idiot :)
    I do not believe we should be able to remove others notes though

    Carrie Benton supported this idea  · 
  2. 24 votes

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    Carrie Benton supported this idea  · 
  3. 23 votes

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    Carrie Benton supported this idea  · 
  4. 7 votes

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    Carrie Benton supported this idea  · 
  5. 4 votes

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    Carrie Benton supported this idea  · 
  6. 34 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Carrie Benton commented  · 

    This is a great idea, myself, and one other technician are constantly replying at the exact same time to a ticket

    Carrie Benton supported this idea  · 
  7. 295 votes

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    Carrie Benton commented  · 

    This would be extremely helpful, especially when tickets involved multiple administrators with different access to complete a request that may require touching a domain controller, PBX systems, different email platforms etc

    Carrie Benton supported this idea  · 
  8. 8 votes

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    Carrie Benton commented  · 

    The only downside I could see is if people put in tickets after the and I unfortunately have to do that all the time if I’m working on multiple things at once and the priority is getting something resolved. I can see how this would be beneficial to tracking employees however. I could just see it leading to a lot of faults positives in the case of how I mentioned before, putting in tickets after the fact.

  9. 23 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Carrie Benton supported this idea  · 
  10. 7 votes

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    Carrie Benton supported this idea  · 
  11. 4 votes

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    Carrie Benton supported this idea  · 
  12. 12 votes

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    Carrie Benton supported this idea  · 
  13. 385 votes

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    Carrie Benton supported this idea  · 
  14. 4 votes

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    Carrie Benton supported this idea  · 
  15. 11 votes

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    Carrie Benton commented  · 

    Also the ticket views don’t stick in the desktop app
    I’m constantly having to select update view, but it never stays updated

    Carrie Benton supported this idea  · 
  16. 11 votes

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    Carrie Benton supported this idea  · 
  17. 2 votes

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    Carrie Benton shared this idea  ·