Settings and activity

17 results found

1. Edit Ticket Notes

   247 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Carrie Benton commented  ·  Apr 29, 2025  ·  Edit…  ·  Delete…

   I make mistakes in internal notes occasionally or information changes and there is no way to delete my own notes. Then I look like an idiot :)
   I do not believe we should be able to remove others notes though

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   Carrie Benton supported this idea  ·  Apr 29, 2025

2. Clone scheduled ticket

   24 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Carrie Benton supported this idea  ·  Apr 29, 2025

3. 3cx Ticket Integration.

   23 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Carrie Benton supported this idea  ·  Apr 29, 2025

4. Custom Ticket Types

   8 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Carrie Benton supported this idea  ·  Apr 29, 2025

5. Unmerge Ticket Improvement

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Carrie Benton supported this idea  ·  Apr 29, 2025

6. Ticket Lock

   34 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Carrie Benton commented  ·  Apr 29, 2025  ·  Edit…  ·  Delete…

   This is a great idea, myself, and one other technician are constantly replying at the exact same time to a ticket

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   Carrie Benton supported this idea  ·  Apr 29, 2025

7. Ticket Checklist

   299 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Carrie Benton commented  ·  Apr 29, 2025  ·  Edit…  ·  Delete…

   This would be extremely helpful, especially when tickets involved multiple administrators with different access to complete a request that may require touching a domain controller, PBX systems, different email platforms etc

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   Carrie Benton supported this idea  ·  Apr 29, 2025

8. GPS tracking for tickets on Mobile App

   8 votes

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   1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Carrie Benton commented  ·  Apr 29, 2025  ·  Edit…  ·  Delete…

   The only downside I could see is if people put in tickets after the and I unfortunately have to do that all the time if I’m working on multiple things at once and the priority is getting something resolved. I can see how this would be beneficial to tracking employees however. I could just see it leading to a lot of faults positives in the case of how I mentioned before, putting in tickets after the fact.

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9. audit report

   23 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Carrie Benton supported this idea  ·  Apr 29, 2025

10. Mobile App major issues

    7 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Carrie Benton supported this idea  ·  Apr 29, 2025

11. Copilot in app mobile

    4 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Carrie Benton supported this idea  ·  Apr 29, 2025

12. link to a ticket on mobile opens the app rather than web page

    12 votes

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    Planned  ·  0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Carrie Benton supported this idea  ·  Apr 29, 2025

13. White label mobile app for your customers

    385 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Carrie Benton supported this idea  ·  Apr 29, 2025

14. save Ticket view on customer page and mobile app.

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Carrie Benton supported this idea  ·  Apr 29, 2025

15. Save Ticket View Mobile App

    11 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Carrie Benton commented  ·  Apr 29, 2025  ·  Edit…  ·  Delete…

    Also the ticket views don’t stick in the desktop app
    I’m constantly having to select update view, but it never stays updated

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    Carrie Benton supported this idea  ·  Apr 29, 2025

16. Mobile App ticket assignment

    11 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Carrie Benton supported this idea  ·  Apr 29, 2025

17. The ability to see ticket audit trail in mobile app

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Carrie Benton shared this idea  ·  Apr 29, 2025