Settings and activity

15 results found

1. Edit tickets

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Cathy Burnham shared this idea  ·  Aug 6, 2026

2. Edit Ticket Notes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cathy Burnham commented  ·  Jul 27, 2026  ·  Edit…  ·  Delete…

   Please give us the ability to edit tickets.

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   Cathy Burnham commented  ·  Jun 17, 2026  ·  Edit…  ·  Delete…

   Please allow us to edit tickets!!!!! There's no way to fix errors - you have to add it all again - I'm really frustrated with this software and we haven't had it six months. Looking at other options.

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   Cathy Burnham commented  ·  May 18, 2026  ·  Edit…  ·  Delete…

   Need ability to edit ticket comments/entries.

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   Cathy Burnham commented  ·  May 4, 2026  ·  Edit…  ·  Delete…

   So much junk in our tickets because you won't let us remove it. PLEASE GIVE US THE RIGHT TO EDIT OUR TICKETS.

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   Cathy Burnham supported this idea  ·  May 4, 2026

3. Put entries back to the top

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your feedback is currently under review by our product team.

   
   

   We appreciate your patience during this process and will update you accordingly.

   
   

   Best regards,

   The Atera Team

   Cathy Burnham shared this idea  ·  Jul 21, 2026

4. Edit and delete comments

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cathy Burnham shared this idea  ·  Jul 13, 2026

5. Ability to Edit

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cathy Burnham shared this idea  ·  Jun 18, 2026

6. Move user to another site

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cathy Burnham shared this idea  ·  Jun 1, 2026

7. API Should Allow You to Switch A Customer From One Site to Another

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Cathy Burnham supported this idea  ·  Jun 1, 2026

8. Device Search

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   0 comments  ·  Ideas and Feedback » Devices  ·  Edit…  ·  Delete…  ·  Admin →
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   Cathy Burnham shared this idea  ·  Jun 1, 2026

9. Make ticket timer go away when creating ticket

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cathy Burnham shared this idea  ·  May 5, 2026

10. Ability to delete within tickets PLEASE!

    11 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cathy Burnham shared this idea  ·  Apr 13, 2026

11. Ability to copy a ticket

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cathy Burnham shared this idea  ·  Apr 8, 2026

12. Multi-Site Support

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    36 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Cathy Burnham commented  ·  Mar 23, 2026  ·  Edit…  ·  Delete…

    We have multiple sites and users that go from site to site. Please allow us to add users to more than one site so we can have accurate users assigned to those tickets.

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    Cathy Burnham supported this idea  ·  Mar 23, 2026

13. Ability to turn off ticket tabs

    12 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cathy Burnham supported this idea  ·  Mar 5, 2026

14. Bitlocker Key in App

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    5 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Cathy Burnham commented  ·  Feb 26, 2026  ·  Edit…  ·  Delete…

    If I'm away and only have my phone and someone needs a Bitlocker key, I have no way to access it from the Atera app. PLEASE ADD THE BITLOCKER KEY TO THE APP. Thank you!

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    Cathy Burnham supported this idea  ·  Feb 24, 2026

15. Status suggestions

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Cathy Burnham shared this idea  ·  Feb 26, 2026