5047 results found
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1 vote
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Ability to Assign a Ticket Title
It would be extremely helpful to be able to assign a Title to tickets. It would be extremely helpful to see the Title of a ticket. This would give me an idea of what the ticket is about as opposed to having to either log into the console or access the mobile app to see what the ticket is. Being able to see a preview of the ticket would let me know immediately what tickets deserve immediate attention versus tickets that can wait.
1 vote -
search without accent
the search engine should be able to search without accents
1 vote -
CMD
During the installation phase it would be nice to be able to configure the agent, in order to enable the possibility of having CMD and PowerShell with administrator rights.
1 vote -
Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ? Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen an
Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ?
Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen angelegt werden soll. Dabei sind aber die Ansprechpartner immer die selben.1 vote -
Alert to notify client contract type when ticket created
Hello, i am wondering if there is a way to create an editable pop up notification / warning or tip when a ticket is received.
the idea is to allow for a technician to receive a ticket, and if there are some unique or special client requirements, the pop up will automatically open providing the information we have set for that client1 vote -
Export alerts
Would be great to have a feature to let export alerts, by each device or filtered by type and more.
1 vote -
Include the individual products in reports rather than just the product families
Include the individual products in reports rather than just the product families.
1 vote -
Auto-Calculate amount due according to Ticket completion time
When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.
1 vote -
G Mail CMR integration
It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.
1 vote -
swap it auto profiles and update it auto profiles in time scheme
we do have the problem that we are atera customer since 2016 and started with setup in that times. then there was a breakpoint when atera developed a new time scheme model for it auto profiles.
now the point is - for reasons that cannot be explained by me - there is not "update button" for a profile which would start with a fresh new scheme for just to enter the desired one again. this is needed!
and for the next if that will not be developed that we need a tool to swap all assigned it auto profiles means...…
1 vote -
Dave Wells Nov 4, 2021, 16:32 GMT+2 Request to add the "Customer" Field as a related field in Ticket Automation Actions
Dave Wells
Nov 4, 2021, 16:32 GMT+2
I would like to Request to add the "Customer" Field as a related field in Ticket Automation Actions for the Atera Admin portal. I need the "Related Field" drop down to have the "Customer" field as an option to select for the Action of a rule.
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1 vote
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1 vote
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Stay Logged Into Atera
Have the option to stay logged into the Atera web interface for more than a day (there used to be an option when signing in to stay logged in).
1 vote -
Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.
Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.
1 vote -
Put all customer's info on one table/sheet, easily accessible on Atera
More CRM capabilities. Ability to easily put the customer's email address, password, IP addresses for example, all in one place like a sheet.
1 vote -
not include date in device search
I would love the ability to include/exclude/choose which data to search when searching Devices.
I manage medical equipment, and some machine names have "OCT" in the name, as they're OCT machines. Today when searching for the OCT at a remote site within Atera/Devices, the list wasn't narrowed because the search apparently includes the date...and it's OCTober. Was pretty frustrating to scroll the list of devices to find the one I was looking for.
Machine names, usernames, WAN and/or LAN gateway IP addresses, and possibly DNS servers would be my main desired items to search "Devices" for. The date is pretty…
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The AutoScroll feature of the new UI is broken with high resolutions.
With the new UI if your resolution allows you to see all 20 items (Tickets, Customers, Devices etc) the scroll bars do not load which results in the 'Auto Scroll' to load the next set of 20 not being available and the only way to fix it is to shrink the window or adjust the Zoom.
1 vote
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