4977 results found
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Permission Work from Home
Hi,
I like your solution, will be a great service in the end. One thing I think is a bit lack luster is the granularity of permissions yo ucan set. Ex. I have a technician that should not have admin permission on his customer. He has most other permission but NOT admin. This is a problem because he needs to work with the function "Work from Home" . To be able to work with "Work from Home" he needs admin permission. That is a drawback, would be great to have a specific permission for "Work from Home" administration.
Best regards1 vote -
IF we enter an alias I still need to search by original domain name. now I have to search by ip
IF we enter an alias I still need to search by original domain name. now I have to search by ip to find computer
1 vote -
Security against supply chain
Give the option to lockdown customers with passwords. Even if someone were to get in, they would have to login to gain access to clients.
Add in passwords and disable auto login for client level connection on devices. With Splashtop i know you can enable or disable auto login, but give the option overhead.
1 vote -
Hide e-mail responses in tickets
Also, there needs to be a way to delete or hide email responses from a conversation in the ticket in the case of email NDR or even an auto response such as out of office. Generally we prefer not to have those muddying the conversation history. Our previous system allowed us to do that…
1 vote -
Password Reveal on the Password entry page
When adding passwords they are masked. There's no way to reveal them without saving them. Then you have to reveal to check if there's a typo only to have to go back into the entry to correct. This is occasionally frustrating since the password can be revealed, but not when it would be most convenient to correct it.
1 vote -
Being able to see if a end-user deletes a folder
Being able to see if a end-user deletes a folder
1 vote -
report showing the busiest times of day and days of week for our ticket system
report showing the busiest times of day and days of week for our ticket system
1 voteNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Collapse view categories
In case you want to keep a large number of filters, for example a filter for each customer, it will be very convenient if when opening the list of filters you will only see the categories. when a category is selected the full list of views will be collapsed.
1 voteNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Voting/karma system for ideas and feedback
Liking or upvoting should be enabled in the Features Board. If I see a comment I agree or support, why can't I show my support? This would be especially helpful for Atera to root out what features should be worked on.
1 voteNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Enlarge
Enlarge the main window for the RegEdit
1 voteNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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1 vote
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Start timer billable witch checkbox
Add checkbox to start timer billable or not directly from the interface without to have to edit it in the popup edit time entry.
1 voteNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Auto reboot after X days
It will be very helpful to have the ability to automate auto reboot after X days . (For people who never reboot .)
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Possibility to disable APIs.
The API allows, among other things, to retrieve information from conversations. If confidential data is stored in the conversations, it could be a serious cybersecurity issue (Password). API calls should be authenticated and, in my opinion, API calls should be restricted to only certain public IPs. As with the portal login, which has this option. We could even rely on the same IPs that are allowed to authenticate to the portal. Authentication + IPs = security
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Test - Dani RM
Bla Bla
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0 votes
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Gmail CRM Integration
It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.
0 votes
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