4781 results found
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Modify default view
Make it possible to modify the default view in the tickets to add custom status other than Open and On Hold.
1 vote -
During Azure "Import Setup", add "Company Name" to classification options
Long story short: Add "Company Name" to the list of classification options during Azure AD Synchronization Setup
JUSTIFICATION
When trying to use the "Import Setup" step of the Azure AD sync, only "Office" and "Department" are listed as options for identifying which Site to add the users to. In our business case I'm over IT for 6 separate operating entities under one umbrella company (each daughter company has its own set of offices and departments so using either of these fields would get messy fast). On top of this, all of our companies work together to some extent, so we…
1 vote -
A Monthly Service Desk Report Summary
A generic monthly service desk report would be amazing to provide to clients every month which shows the number of tickets received, pending, resolved and outstanding. the SLA for the month, patch report. most popular ticket categories and their next level sub cat. top, say 10, alerts. and maybe a user list (so they can confirm the correct amount) - just a generic of the most popular items to deliver to a client in a monthly service desk meeting - and one we can send to them
1 vote -
Make an option for tickets the default mobile view upon opening
When going into the app, make an option for what opens first. We only need the ticket system and it's a pain for an extra step.
3 votes -
Scan Settings with multiple internet gateways
There is a problem when scanning networks with multiple internet gateways. Atera splits the internal network into multiple networks, which is not realistic. A disadvantage is that WoL does not work in this scenario. It should be possible to have ONE network with more than one internet gateway.
10 votes -
Ticket Rounding - 5 minutes | 10 minutes
Add 5 and 10 minutes option to Ticket Rounding Settings
22 votes -
Ability to merge tickets using the API
We have some automatically generated tickets that we would like to automate merging into parent tickets. From what I can see the API doesn't have an option to merge tickets.
2 votes -
Obfuscate Or Encrypt Scripts [important]
So imo, scripts that are batch or powershell that are ran are stored in the location - C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageSystemTools
Need to be obfuscated or encrypted somehow because they show up in clear text if they are stuck, sometimes these scripts could have a hardcoded password that are needed to work for instance runas etc.... Yeah, I have a script to delete all *.bat and *.ps1 - this is not an answer though.
All it takes is one kid that knows how to work on a vcr to mess things up!
1 vote -
Copy or include Devices with Custom Assets
Since devices are assets too, it would be nice to see them or, at the very least, copy them to the Assets tab so all assets can appear together... and then be able to report on all of it.
6 votes -
View Scheduled Tickets under Customer Ticket Tab
Under Customers -> <customer > -> Tickets tab -> Status pull down box: It would be great to have the option to select Scheduled Tickets to see what scheduled tickets this customer has, as opposed to traversing a long list under Tickets -> Scheduled Tickets
1 vote -
Would be nice to duplicate a classic reports and then modify it in the Advanced Report Editor
Would be nice to duplicate a classic reports and then modify it in the Advanced Report Editor
3 votes -
Recent Processes to csv
Hi, it would be interesting to have the possibility to export the operations carried out for each customer, patch and software installation, in csv format. In order to give well-defined feedback on the work done to the client in question.
3 votes -
Multi-Site Support
Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back
413 votes -
Integrate DUO as a 3rd party app
Integrate Duo, making deployment even easier for 2FA
9 votes -
Atera to have its own Database of OIDs
Atera to have its own Database of OIDs
3 votes -
Ability to search a device based on a specific model.
Ability to search a device based on a specific model. This is not possible in the advanced search on the Device tab
3 votes -
Ability to put agents into folders via Atera API
Atera's API already lets me create and delete folders, we have a project coming up where we're going to have to move all of a client's PCs based on their names, and it would be much easier if we could use the atera API to automate it.
This could also help our deployment process, if we could use an API call to put a new PC into it's required folder immediately.8 votes -
Want to be able to add a computer to more than one folders
Want to be able to add a computer to more than one folders
2 votes -
Rubrik backup
Rubrik backup
2 votes -
Hi.....We currently have an MSP that is running our ticketing system in Service Now. Wanted to be able to duplicate the tickets in Atera so
Hi.....We currently have an MSP that is running our ticketing system in Service Now.
Wanted to be able to duplicate the tickets in Atera so we could run the systems simultaneously.
We are using heplpdesk@.com for the tickets for Atera.
Service now uses techsupport@.com
I was thinking I could just have the techsupport@.com forward a copy of the email coming in from a user to helpdesk@.com.1 vote
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