4903 results found
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quick action tab in alerts
Be able to run script or other tools from the alert page , and not just :
Delete
Snooze
Resolve
1 vote -
filter ticket by user
Bonjour,
Aujourd'hui nous avons la possibilité de filtrer les tickets par status sur le portail client.
Nous souhaitons avoir la possibilité de filtrer les tickets par utilisateurs.
Merci1 vote -
add splashtop stylus to subscription
We need to be able to direct users on screen as well as support them. Please add splashtop stylus as part of the subscription.
2 votes -
Having a text alert for down customers sent to our cell phones
Being able to receive a text on our cell phones when a customer, mostly commercial customers, go down or there are critical errors would be crucial and very beneficial. This would be a much appreciated feature.
2 votes -
Symbol for Scriptbased Alarms
Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...
2 votes -
Access to remove Custom Asset default fields
Would be nice if we could either remove or make the default custom asset fields not required?
4 votes -
5 votes
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Automate printer consumable orders from SNMP generated alert
We want to be able to offer Automated Consumable Orders for our customers via Atera. We are monitoring their printers via SNMP. When the printers reach "Low Toner" status we want Atera to automatically create a ticket and email the supplier to order that client some toner and then close the ticket.
At the moment we can make this work, however there is one big problem. It will automatically create a ticket for ALL "Warning" or "Critical" status. Maybe this could be fixed with a new alert status called "Consumable"?
1 vote -
Tamper protection on the agent
some kind of tamper protection on the agent, install what one can't do to uninstall it.
2 votes -
API ability for end-customers
API ability for end-customers: option to allow API access of customers. It would be useful for some of our clients.
2 votes -
Tech without full admin to be able to delete time entries
Tech without full admin to be able to delete time entries
2 votes -
Alert Information
I have an alert setup that lets me know that there has been a certain amount of failed logins on a server, the thing is, it doesn't tell me where that failed attempt is coming from. A feature would be nice where we're alerted if it's an external attack or someone simply puts in the password wrong multiple times.
7 votes -
Deeper integration with Axcient: Alerts etc
Deeper integration with Axcient: Alerts etc
4 votes -
Associate Atera install with the same agent in the app
I've had to reinstall Windows on several computers and it would be optimal if, instead of adding the device as a brand-new agent, there were an Atera install package that could be downloaded from a specific agent in the app so that the device would stay associated with the same info in Atera.
For example, if I reinstall Windows on agent PC-100, I would like to be able to reinstall the Atera agent on PC-100 and not have two PC-100 devices in the Atera app.3 votes -
Ability to export the password manager for a client.
Ability to export the password manager for a client.
5 votes -
Give ability to customers to see other customer's tickets in the portal
In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.
5 votes -
Ability to change the wording in the customer portal
Ability to change the wording in the customer portal
5 votes -
Assign a contact to multiple agents and/or assign multiple contacts to an agent
Assign a contact to multiple agents and/or assign multiple contacts to an agent. Preferably the latter of course (n:n). It's very common for a customer to use/own multiple devices or a device being used by multiple users.
175 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Floorplan
The ability to import a floor plan from a customer location would be great. Something where objects could be manually dragged to their location on the floorplan for users, printers, datacenter etc. Then we could lay out a customer location and be able to know where the device is located. Even as far as clicking on the device to bring up its screen to manage it.
88 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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For the Advanced Reports Hardware Inventory, I'd like to export a CSV file with all the different devices type that I have.
For the Advanced Reports Hardware Inventory, I'd like to export a CSV file with all the different devices type that I have.
1 vote
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