5037 results found
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time
Es wäre schön wenn der Kunde im Ticketportal sehen kann was an Zeiten abgerechnet wird. Teilweise ist dieses Erforderlich damit dann Rechnungen nachvollzogen werden können.
3 votes -
Awaiting technician response on top
I would like to be able to able to see the tickets that are awaiting technician response highest on the list. At the moment you can only filter for these tickets.
1 vote -
BambooHR - Automation and Account Information Maintenance
BambooHR integration to allow automated on/off-boarding of user accounts as well as options for notifications to user account information.
Couple this with EntraID integration and you would have a seamless flow for user account maintenance.
1 vote -
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access"
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access" privileges, thus not giving him the ability to manage roles and users
1 vote -
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access"
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access" privileges, thus not giving him the ability to manage roles and users
1 vote -
Windows serial key
The "Windows serial key" field is sometimes read through incorrectly, eg BBBBB-BBBBB....
Even just the last 5 digits would be useful.2 votes -
Multiple Addresses For One Customer
We have many customers with more than 1 office location. We need a place to put these in the customer info page. Ideally, we would also have the option of attaching a specific location for a customer to a ticket for times when a site visit is necessary.
As it currently stands, we have tickets that require site visits, and no way other than manually making an internal note to tell the engineers which location they need to go to. Even if they go to the customer info page, there is no way of storing more than 1 address, so…
14 votes -
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics?
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics? It was very convenient for finding the correct address of customers and the coordinates to display on the map in the dashboard.
In the new graphics there is only the "show on Google Maps" button and it will soon no longer be possible to access the old graphics.
3 votes -
Device notifications delay setting
So I have some systems out there that have a connection with an antenna and some with internet that isn't so good such as satellite internet and they have some intermittent internet hiccups. I would like to be able to set a rule or site specific rules for the sites to only notify if the device has been down say longer than 10 minutes at a time.
1 vote -
Service portal dashboard
As I know customer portal is not customisable at the moment.
Is it possible that we can make it customised as it looks too plain right now.May be some additional tabs and few graphics etc will be good to have a better view.
1 vote -
Patch management
I would love a button - connect - in the devices under patch management.
Often I would like to know if the PC/Device is free to reboot and a quickview, without loosing the client by clicking would be great.2 votes -
Pictures of Contacts for Customers
It would be nice to be able to include pictures of the Contacts for Customers. When new technicians go onsite, they'll have an idea of what the contact looks like if they've never been to the site before.
1 vote -
Change tickets
It would be great to have a new category of tickets which refers to Change tickets.
1 vote -
Activetrak
We need to have an integration with activetrak
1 vote -
Add a billing account for invoicing that syncs with Quickbooks as it is different than the Atera primary contact.
Add/allow a billing contact for invoicing that syncs with Quickbooks as it is different than the Atera primary contact. When invoices are created and exported the invoice in Quickbooks is assigned the Atera Primary contact which is purely technical. Need the ability to add a billing contact so the invoices are emailed to the correct person from Quickbooks and I don't have to change it in Quickbooks every month. Tedious...
7 votes -
Customer / User Import process needs dramatic improvement
I am a new Atera user, so far its an impressive platform and has a lot going for it however if Atera is going to grow in the small to midsized IT agency market it needs to make a dramatic improvement in a few things.
CSV User/Customer import process. - As of today you can only import users into a specific location (customer) at a time. Yet the CSV template has a field for "*Site Name" this is quite misleading. If you attempt to import with more than one site (say you are a IT team with more than one…
1 vote -
Device counter
Seems like it should just be a basic function so it's weird that it's not already there.
But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.
12 votes -
Configure all SSL/TLS communications to include SNI
The strwinclt.exe process in Windows does not always includes SNI during SSL/TLS negotiation. This breaks SSL decryption exclusions that rely on SNI.
The fix is to set Windows registry key HKEYCURRENTUSER\Software\Splashtop Inc.\Splashtop Remote Client for RMM "EnableSSLSNI"=dword:00000001. This should be the default.
1 vote -
Remove Custom Domain for Non-applicable Plans
I am currently on the growth plan and am a bit peeved. It's ridiculous that I am able to set up a custom domain, and on that page, there is no mention that an SSL requires me to upgrade the plan. There is literally zero point in having a custom domain that is not SSL encrypted so having it as an option for Non-applicable plans is idiotic.
11 votes -
Set invoice status in API
As there are very few systems for billing available and I am working on private sevdesk integration, it is very bad, that API endpoint /billing/ only allows GET. I would love to get a POST method which allows to set the status „exported“.
1 vote
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