5015 results found
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Multiple Default Contracts
I think contracts should be re-worked so that you can set multiple default contracts throughout all clients (which appear by default across all clients, including newly created ones). Then within each client you can select one contract as a primary contract, which will be the one assigned to new tickets.
I also think the contracts should not have the same name - or be auto generated based on the client name and the attached products etc.
This method will allow
3 votes -
Scripts to prompt for input
Have scripts to prompt for input. for example, if I wanted to create a new local user and add to the administrators group. I would run a script but have it prompt for the username and/or password.
I have a script created and I can either have a set password for all my clients, BAD, or edit the script for each client I would like it ran on, not ideal.
1 vote -
Warranty Status on Devices
The ability to see warranty information on devices.
107 votes -
Tab order fix for Product Family
I noticed the tab order for the child objects under Product Family requires you to tab past the Product Family to select a child object. This is very confusing for someone who uses a screen reader to navigate.
1 vote -
Customer IT Team Access
Customers IT Team having access into atera as that client only. Limited access with limited use and at a cheaper cost to compensate for not having access to the full range of features.
5 votes -
Password protect the Atera agent from end-user uninstalls
Password protect Atera Agent from being uninstalled. I have had several users uninstall the agent from their systems. Most do not recognize the software and remove it. Others are just nosy. And others see the new software added and remove it because they don't like control, "Big Brother" .
I would like the option to place a check mark to turn on Password protection.
1,611 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Agent page - Show Reboot Required
Would be great to see if the device is in need of a reboot on the agent page, to the right of "Online"
I mocked up a pic but I guess I cannot attach images..
4 votes -
make email not a required field for a contact
Make email not a required field for contact. We are having to enter arbitrary email addresses to create contacts that do not provide email address (or do not have one). This results in false data in our customer/contact information.
4 votes -
Rename Devices from Customer/Devices Screens
Would make renaming devices a much easier process if it could be done from the Customer Devices tab, or Devices page. Having to go into each individual agent, hit edit, then hit agent, then go back to the customer devices page is a lot of clicks and window loads when you're going through and renaming a bunch of agents. A way to do this without needing to actually go into each individual agent would make this a much more streamlined and significantly faster process!
2 votes -
Automatically send an email when computer is added to account by agent installation
Automatically send an email when a computer is added to account by agent installation. Ideally, the default behavior would be configurable by the admin for all customers, but each customer could override the default behavior and even choose which email(s) to send the email to.
This will trigger in-house procedures to finish onboarding new customers once they are in Atera.
4 votes -
branding color
Add the ability to change our branding color under "Admin > White Label > Logo and Color" back. At some point, it was removed and support said I should create a feature request to add it back.
7 votes -
Dashboard - Compliance/Health Widgets
The Dashboard should have widgets for a compliance overview. Clients missing critical & security updates. Clients missing Anti-Virus software, or disabled/stopped, behind AV updates. Windows Firewall status active/disabled.
7 votes -
reminder
It would be nice to be able to add a reminder for non-important issues whenever I remote into a end user's system. There might be low priority items like "purge folder X after x/xx/xxxx." or "Reminder: This user has a static IP set."
As of now I'm using the notes, but it would be nice if I was somehow able to be reminded when I'm logging in so I can address outstanding non-urgent issues.
2 votes -
Helpdesk Tickets with out user having to log in
Ability to let tickets to be created by unauthenticated users. Not having to create a contact to create a ticket.
1 vote -
Improving code reusability and batch flow control on scripts
In order to avoid code duplication between scripts and improve reusability and flow control on business-logic, it would be very interesting to have the possibility to make calls between scripts to other existing scripts. I mean, for instance, make calls on a powershell script to another existing powershell scripts:
switch(some-needed-conditional){
"if - A": [Call-to]::Atera-script-1
"if - B": [Call-to]::Atera-script-2
"if - C": [Call-to]::Atera-script-3}
2 votes -
Remove required fields for technician
When creating a ticket as a technician, be able to override the required fields so that they are not required.
4 votes -
A way to auto merge tickets if it has multiple alerts coming in
We are seeing that we will get multiple of the same alerts for the same device throughout the day. We would like to have the ability for it to either auto merge or auto close any new tickets that come in if we already have a ticket open for that specific alert.
9 votes -
Create tickets from Vulnerabilities / Vulnerability alerts
Allow tickets to be created and assigned from vulnerabilities associated with devices or sites. Eg - If there is a critical update for Microsoft, alert technicians and allow a ticket to be created and assigned to a technician so status of remediation can be monitored and managed.
9 votes -
Don't force the horrid new ticketing page on us.
The new ticket page is a horrid mess, the old page had its little issues as I reported many times but the new one is just hot garbage and is the proverbial straw on the camels back that has now trigger me looking to replace Atera.
Please don't force this new style page on us.
And lets not get started on the AI hotness you seem to think we need.In terms of issues on the new page.
The whole ticket writing is a mess.
-Formatting tools floating.- fixed but still not as good as the old page.
AI crud.…1 vote -
Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!
We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email,…
13 votes
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