5080 results found
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Schedule Scripts Options
It would be nice to have the ability to schedule scripts
- To Run Hourly (or even a smaller time threshold like 15 minutes) (without having to specify every hour)
- Run Daily (at a certain time)
- Run on specific days2 votes -
Auditor Report should include "Device ADDED" date
Auditor Report should include "Device ADDED" date
3 votes -
Lite WSUS Internally (Atera agent)
You will be able to make a computer, through Atera, a lite WSUS to download the updates and use that WSUS as a repository for the LAN.
1 vote -
Export scheduled reports as CSV in the detailed formats
I want to be able to send scheduled reports to techs as CVS instead of links to reports. I want to do this so a batch file can process the report without having me going into the report myself.
This would be best in the detailed format.
2 votes -
HTTPS for lower tiers on custom domains in the customer portal
Currently, only power users and enterprise users can use this feature! None of the browsers will allow downloading the agent from the HTTP links anymore and constantly give alerts to the customers that the file they downloaded might be harmful to their system. Please allow this on the lower tiers as well.
5 votes -
Tickets NEW UI, keeping items at the top of the screen
When I am scrolled down several pages on a ticket, it would be nice to have the “Reply and Internal Note” feature still visible at the top of the ticket screen.
2 votes -
Windows alerts for user-created tickets
There needs to be a way to have Windows desktop alerts for when a customer submits a ticket, not just for alerts generated by thresholds. It will greatly improve resolution times and productivity (and is something that ServiceNow has had enabled for at least ten years).
1 vote -
Search box for custom made filters, or filters in general.
A search field that applies to whatever filter view you're currently in, for users with a lot of tickets in their queue.
Example, Search Unassigned Tickets, or seach Closed Tickets straight from the ticket view tab.
1 vote -
Microsoft Dynamics 365 Business Central Full Integration
- Sync customers and contacts.
- Sync services and the GL accounts.
- Sync time entries as the invoice lines description.
- Sync invoice numbers (Dynamics providing the numbers)
- Sync Contracts with expiration dates and service items
- Sync the number of active devices to the invoice or service bundle.
- Ability to format Atera invoice template as needed to be used as our main document for clients.
1 vote -
search closed tickets
Ability to search through closed tickets while under the customers page.
This will enable you to find previous issues easily and therefore not waste time scrolling to find a previous resolution for an issue.
1 vote -
1 vote
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Admin Audit Logs
Audit logs for terminal connection requests by technicians should include a transcript of the commands, or at the very least create a log locally on the endpoint that can be retrieved/reviewed.
Simply knowing Technician 1 requested a terminal session does not aid in either validating or invalidating issues after a connection was made. Logging on endpoints is not always enabled, collected in a SIEM, or logs are overwritten beyond a certain size/date.
This would allow for IT teams and MSP's to ensure visibility into what commands are being run by who from the Atera platform.
4 votes -
End User Notification Screen
Ability to push a notification screen to end users displays. Fill in the text you want to publish and select between levels "Information", "Alert" or "Warning". Customize each level to not require or require end users signature to be able to close the notification screen. All notifications will be stored so you can go back in history and view what the notification was about and who signed it off at what time.
Also have the ability to keep the notification during a period of time so if someone is on leave or vacation and comes back during the notification period…
9 votes -
Refer a friend - stop the pop up please
Option to turn this pop up off if you get near it with the mouse you can't simply click elsewhere but have to Esc to get rid of it - it's incredibly annoying, move far out of the way or allow a user to permanently stop the pop up please.,
5 votes -
server profile Threshold
Apply an Alert Threshold by agent type. IE only apply to servers or workstations
1 vote -
suspend alerts
Currently, you can suspend alerts from device > manage > suspend alerts. It would be really great if we could do the same thing on a selected set of devices, rather than going to each device when we need to run maintenance on several workstations or servers at the same time.
1 vote -
Bulk creation of monitoring devices
When adding devices for monitoring we sometimes add 10-20 of the same device type. It would be ideal if we could bulk-create these devices.
6 votes -
More sub divisions in the knowledge base.
Please give us the ability to create more levels in the knowledge base than categories/sections/articles.
It's difficult to structure a whole company's knowledge base with just these 3 levels.
6 votes -
Retention Time for Deinstallations by Software Report
Why there is no retention time in the popup for mass deinstallations (or single deinstallations) which i can do at the report for the software inventory? that would be really needed because often we need to deinstall a product on all devices of a customer and at the moment only can do this if they are online. have a retention time this generally is a "fire and forget" thing if you know what i mean...
3 votes -
Asset Management
It would be nice if you could automatically generate alerts/tickets based on Assets with an expiration date approaching.
For example, if I create an asset for a Software or Hardware Maintenance/Support agreement. Atera should able to send an alert or create a ticket for that asset based on the defined expiration date. You could allow the customer to define the threshold for how far in advance to send the alert.
9 votes
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