5084 results found
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Improved search for customers
Something that would be useful to me is an improved search function. For me it would help a lot if I could search for customers using business ID number or the custom number field I have added for our customers. Actually being able to search for anything more than customer name would be awesome.
1 vote -
Manque information
Il manque à la création d’un ticket la possibilité d’ajouter un contenu texte
Du coup dans les mails reçu ont a :Voici un récapitulatif de la demande :
N/A
2 votes -
"Last Seen" field on devices screen and export
Add the device's "Last Seen" field as a column on the devices screen and export.
I use this to ensure that employees are adhering to IT policies
2 votes -
Change Control Ticketing
It would be nice to have a change control workflow that would go to the client to capture approvals and have full documentation within ticket flows.
It would require submission of a ticket on either the technician or client side and then would push to the client owner of a system for the approval. Once the approval is made it would be up to the technician to perform the change at the designated time.
Fields of the ticket would be time of the change, implementation plan, and roll back plan
1 vote -
Integration with UniFi Cloud
Integration with UniFi Cloud
977 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Session expiry notification
Some kind of notification to advise the agent that the web session has expired. Lately, I have been trying certain tasks over and over again while it just produces a very generic "error" message only to realize that the session has expired and a refresh and login is required.
2 votes -
Temporary Technician
Currently, there is no option to add additional technicians on a short term basis (I have this requirement from time to time). Currently i'd have to pay for a full 12 months and this is not cost effective.
Please add the option to add new technicians on a monthly basis, even if existing technicians are on the 12 month commitment pricing model.4 votes -
Changing the Status to "Closed" Should Display the Ticket Overview Again
In the old interface, changing the status to "closed" would bring back the ticket overview. In the new interface, after closing the ticket, it remains in the viewport, and we have to click again to see the ticket overview.
Please fix or address this bug/feature request.
2 votes -
Bugfix: Links in the New Ticket Interface Do Not Open in a New Tab
In the old interface, all links from a message opened in a new tab. However, in the new interface, these links open in the same tab. This is inconvenient because we have to use the browser's back function to return to the ticket, which takes time to load and is not user-friendly. 90% of our tickets contain links that we need to follow.
Please fix or address this bug/feature request.
2 votes -
Expand the view on the Quick Reply, Help Desk Topics, and Category fields.
While using the new UI, pressing on various drop-down menus such as 'Select a Quick Reply Templet', 'Help Desk Topic', and 'Category' do not allow for the full text field to be displayed. For example, on 'Select a Quick Reply Template', when the template name is over 21 characters long, it just adds "..." and you cannot read the full title of the template. Therefore, when selecting, you cannot distinguish similar named templates from one another.
My personal suggestion for a resolution to this problem could be something as simple as adding in a resizing handle to the drop-down menu…
4 votes -
Domotz
Integrate with Domotz API so that Domotz alerts tie into Atera alerts and/or tickets.
13 votes -
Office 365 account
A report per device that includes the Office account along with Outlook email accounts
2 votes -
Don't offer KB5034441if Windows Recovery Environment is not enabled.
Don't offer KB5034441if Windows Recovery Environment is not enabled.
2 votes -
3cx integration
Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.
205 votes -
Manually set the closed date of a ticket
Manually set the closed date of a ticket - Would like the ability to set a closed date in the previous months time period to make sure it is added to the monthly billing batch.
2 votes -
script syntax highlighting
Script syntax highlighting on script editors would be beneficial for legibility.
2 votes -
Integration with Freshservice
Integration with Freshservice
2 votes -
Revert Agent Name back to Device Name
The Agent Name already grabs the Device Name of the PC automatically unless you manually edit the Agent Name once. Once you do that, it will never revert to the Device Name. Please allow Atera to have the Agent Name pulled from the PC Device Name again after the Agent Name has been edited. The workaround is to uninstall/reinstall Atera but that is not practical.
1 vote -
The "Windows Insider Pre-Release"-Updates should not be suggested to be installed.
The "Windows Insider Pre-Release"-Updates should not be suggested to be installed. In productive systems this is a no-go for us.
2 votes -
Add spell check in ticket input
Would be nice to have a spell check and/or spell correction when adding notes or modifying tickets.
70 votes
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