5081 results found
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Creating a client with several subclients inside
Creating a client with several subclients inside
2 votes -
Ticket to contract type
- Be able to assign a ticket to all contract types. Sometimes I do work related to Backup or antivirus which I want to track time for, but may not be billable.
2 votes -
Alerts to show exact creation date
Alerts in the alert list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
2 votes -
Password Management
Admin users should be able to log into their secure portal to see company passwords on file.
2 votes -
Group Contacts
Add ability to group Contacts ("Admin", "Billing", "Archived" etc)
2 votes -
Export contacts
Ability to export all customer contacts to a csv file (we would use this to update our phone system).
6 votes -
Liongard
Liongard has many 3rd party Integrations and can also integrates with a RMM to log tickets
4 votes -
Log File Transfer
Add the path of the uploaded, downloaded and deleted file to the logs
13 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add data to the Products and Expenses report
Data such as SKU, Amount, Price per item, Date
This is crucial for reporting purposes
7 votes -
software inventory
I would like to know if there is any tool to know if there is a change on software inventory to tell if there's any difference between them. And I wanna support who asked to be able to access many info about devices, even when they are offline.
4 votes -
Report showing what threshold profiles and IT automation profiles each selected device has
Report showing what threshold profiles and IT automation profiles each selected device has.
Problem: Sometimes I have devices with no IT automation profiles or they're on default threshold profiles.
Solution: A report to find which PCs have each profiles12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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12 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Onboarding Section
Add section to IT Automation profiles to have scripts that will only be ran once when onboarding / first agent check-in.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Mass add devices from a spreadsheet
When you need to setup many generic devices for monitoring, you should be able to upload a .csv with the required details for each device, which then populates the chosen customer's device portal.
1 vote -
Active AnyDesk session on Device
Currently it does not show if another technician is logged into a device via Active AnyDesk Session. It would be awesome if the UI could have an indicator like AnyDesk icon changing colors if a technician is already remotely connected to a device.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Send files to group of machines at once
We have been in situations where we need to send installation files to multiple machines and then run installation script to install them. Currently Atera does not support the function to send files to group of machines at once. I am sure this will help many other customers having the same issue as we do especially with the working from home time where client computers are all working from different locations and the only common denominator is Atera running on each device. I will be happy if Atera consider implementation of this functionality in the near future.
3 votes -
Send alert to user directly
It would be really good if we could tackle issues on a preventative basis. Such as if the C: is getting full, Atera would notify the user directly with an email or alert to inform the user that their C: is nearly full and to look to clear out space. Rather than notify IT who then notifies the user.
3 votes -
Restore lost data from Atera
Restore lost data from Atera
1 vote -
Ability to locate a device.
Ability to locate a device.
If we lose a computer would be nice if we could locate it.1 vote -
Have the Custom Fields set in Alphabetical Order
Have the Custom Field set in Alphabetical Order
3 votes
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