5022 results found
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Remove ticket creation timer
Would like an option to remove the ticket creation timer.
1 vote -
Possibilty to edit the 'reply to' mail address
I would like to sugest the idee to edit the 'reply to' mail address which is now locked.
We're getting phonecalls from customers for help wich then are put manally in Atera as a ticket, but it's then with the mail address of my collegue, so when ik try to contact i always have to choose the 'cc' option and put the address of the customer in it.
Very time consuming and also every reply i do my collegue also get the answer creating to many mails.
I hope we can change this 'reply-to' option in one of the following…1 vote -
Customize ticket number / prefix
We would like to see a customizable ticketnumber.
Instead of just having [#123] it would be awesome to add (at least) a custom prefix to it, so that we can achieve [PREFIX#123] to distinguish between different used systems and add automatic email processing in exchange.1 vote -
Custom Fields in Email Templates
• You cannot include custom fields in email templates as a variable. You can automate them though, but for things like dates that makes automation useless since you can only say "this ticket has a date change for this custom field" and not the actual date it was set to. We should be able to add all fields on a ticket as variables to templates.
5 votes -
My Script backups
A way to backup everything in "My Scripts" to a zip file or to backup individual or a group of scripts with a download button
20 votes -
Software License Tracking
It would be nice if Atera coulda track Third-Party licenses. For example, the device management screen would show if a copy of SolidWorks, Nitro Pro or Adobe Pro was installed and list the corresponding licenses. I know a few other RMM solutions have functionality like this. Would make tracking licensed software much easier.
9 votes -
Under Manage then User Activity is a great report. Anyway to make that an automated report I can send when I want via email?
Under Manage then User Activity is a great report. Anyway to make that an automated report I can send when I want via email?
1 vote -
Ticket pop-out feature
Design Atera that when you select a ticket, rather than open in a new window, or current window. Pop out in a dialogue box style to improve speed when working with a lot of tickets. Flicking back and forth can be a little slow with Atera.
1 vote -
New idea when Product Family changes
For an existing ticket, if the product family is changed, then it will fire off an email to specified people
1 vote -
Add a multiselect custom field type
Create the ability to have a multi select custom field and be able to filter a view on this. I'm currently using tags to accomplish this but the view filter can only use an AND operator. If you create the multi select custom field and allow the user to "Meet all of the following conditions" and "Meet any of the following conditions" as the filter option, THIS WOULD BE AWEOSME!
8 votes -
Ability in Registry Editor to delete a Key, and search function
First: I want to delete a Registry Key, but this is unavailable. I can only delete a registry value.
Secondly: It would be great to search a registry key/value.
Thanks.11 votes -
need on email which devices offline from more than 1 month
we report need on email which devices offline from more than 1 month
3 votes -
Add a prefix to generated reports.
When exporting reports to pdf/xlsx it would be handy if the filename were prefixed by YYMMDD-HHmmss-reportname.pdf/xlsx That way no reports are overwritten, and reports can be easily sorted by filename.
2 votes -
Sorting Tickets by Last Response
We often will modify a ticket priority or type in basic triage, but in doing so, it messes with the order or tickets if sorted by last modified date. It would be great if tickets could be sorted by last comment date so we can review tickets that don't have responses on them quickly.
20 votes -
change color of new ticket button
the new ticket button color of hot pink is not very professional looking and would like the ability to change the color
1 vote -
Ability to change To: in ticket
Ability to change the assigned To: in a ticket without having to create a new contact each time.
We get tickets that are for other users, and it would be helpful to have the option to modify the To: field in the response, or remove the original requester and only have the user the ticket applies to in the message string.
1 vote -
Login Feature - default blade
I want to be able to set login defaults. One technician may need the "Customers" blade while another would prefer the "Dashboard" blade.
Please enable us to configure this per profile.
1 vote -
Square Payment Terminal Integration
Would be helpful to have Square integration for payments on our terminal system, there are third-party apps that can integrate the 2, so it should be a service built in by Atera!
1 vote -
Ticketing Reports Filter by Origin
Reports for tickets of technician: Being able to filter by origin of ticket so I can filter out tickets coming from Alerts that most technicians usually just go through and close quickly if there is nothing to be done.
1 vote -
Send scheduled reports to customers after patch management
We automated patch management and send the appropriate report to our customers once a month (because that's the only way to send).
We need the possibility to send a patch feedback report AFTER the patches were installed or other frequencies/dependencies. Currently, we patch once a month and send report once a month which leads to problems: e.g. sent report on 1st Saturday of month, report will be empty (0) because on the day before it was last month (30th/31st). Same on other days
Customers are already complaining why we cannot schedule it correctly. This is critical
8 votes
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