5034 results found
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Ability for a tech to follow a ticket
Ability to follow ticket. To know when a ticket has updated something. Even if you are not the technician assigned. Sometimes, it is helpful if the tech is out of the office, or he’s tied up. Once you CC, you’re stuck on the email thread unless the clients remove you as well. Second assignee – text box that says follow the ticket. “observer” if it needs to follow to do ticket automation rules but ideally, would be that if the box is checked, to send the email to that person
2 votes -
Add custom statuses to default ticket view under customer
When I open up a customer and go to their tab for tickets, by default it only shows 'open' and 'pending'. We also use a custom status for projects, and it can be disorienting when you're trying to find a ticket you know they have (and they've got like 40 alone) but a lot of them aren't showing up because you didn't check off a checkbox.
It would be nice to be able to pick which fields show up there automatically, in case you use a custom field for tickets like this.
3 votes -
retire
Add a retire device button to manually retire a device that has been recently retired.
16 votes -
Mesh Agent for Remote Connections
Mesh Agent is a more accessible Remote Software with better support options, and it is free to use.
1 vote -
patch management schedule at logon
We would like an option in patchamenegament schedule:
- patchmanageme at logon user inc. reboot3 votes -
I frequently get errors when trying to connect with Splashtop RMM. The version provide dby Atera is older than the one on my PC.
I would like Atera software to check on the version of Splashtop and determine if it is compatible with the version of Atera that I have. Every time I try to reinstall Splashtop because of the message I get from Atera, the software I have is newer than that provided by the Atera link.
1 vote -
alert ticket
Create ticket automation based on specific Threshold Items. Example: I want a ticket automatically generated when a disk usage threshold is met and assigned to a specific technician who oversees upselling. I do not want ALL warning or critical alerts to generate a ticket.
6 votes -
Add a CC mail in automated rules
Right now, we have several customers that have a dedicated mailbox where we sent our resolved tickets to as to the user reporting the tickets aswell. This is so the "Staff" from that compangy can evaluate everything we have done so there is no endless debate at the end of the month.
Right now, its only possible to add just a mail adress in the "to" field trough automated ruled. It would be amazing that we could say.
If ticket status changes from customers from user@contoso.com send a CC mail to ICT@contoso.com.
Would be appreciated! thanks
2 votes -
Remove manually added devices from network discovery
Devices that are manually added (generic)(no agent) should not show up again on network scan.
4 votes -
See online status of agent in the ticket view
When an agent (device) is assigned to a user. It would be really handy if we could see the online status of that device in the ticket details
4 votes -
temperature monitoring
Its not a new thing, its an improvement for an existing one.
"Hardware Temperature Monitoring"
As a system administrator, it will be amazing to have a tool that can monitor the CPU and memory usage, but it will be even better to be able to monitor the endpoint devices hardware temperature so I could know when to acrivate the warrenty\ replace a specific hardware instead the entire pc.7 votes -
Attendance System for remote workers
A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.
79 votes -
run helpdesk report to export a basic summary report of all active tickets to xlsx or pdf
it'd be good to be able to run a report with basic details of all active and pending helpdesk tickets. Not necessary to provide all info within each ticket just ticket title and date created
1 vote -
Fix UI on Ticket Automation page
On the ticket automation page, the div for the automation title/description is set extremely short (440px). This leaves the descriptions completely cut of if anything more then approx 10 words. Other than hovering over the description, there is also no easy way to view the descriptions for all the rules at once. A simple CSS adjustment would fix this:
.nameAndDesc {
width: 440px;
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
}Change the width to something more reasonable (even 640px makes a huge difference). Its unlikely that any users of Atera are using a screen resolution so small that this needs…
1 vote -
Chocolatey Feedback
When installing a bundle through chocolatey, would like some sort of progress bar/status of the apps being installed (incase any fail)
2 votes -
hide the billing tab for employers
I would like to have the billing tab hidden for employers.
When disabling the 'Full Admin Access' and Disabeling the 'Billing information'We have the following problems :
- Option to Edit the Knowledge base is greyed out. (why?)
- Option to add an new product in an 'Product and Expense' is not possible. (Action -> Product and Expenses -> Add -> + icon beside product)
- not possible to delete tickets (not realy an problem)
The only thing i want, is that my employers cannot acces the billing infromation tab in the menu. The rest is okay.
Friendly regards
Dennis2 votes -
alerts
Create a sound alert for new tickets coming into the system
2 votes -
Ticket Search
From the Customer screen, Tickets Tab we can change the Status, Assigned to, and Priority. But what we cannot do is search for a specific term, ticket tag, etc.
I can customize my view from the Tickets screen, but cannot search within those results. It would be nice to have a search from within the Customers screen, from the Ticket tab.
5 votes -
banner
It would be neat if we could post an announcement or other service information that all technicians might see as a banner at the top of Atera
4 votes -
agent
Under patch summary report, we can see agents that are offline or are not responsive. Is there anyway we can access offline/ unresponsive agent right from the report screen?
Idea is to get working on the machines that are non responsive when running patches.
4 votes
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