5014 results found
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Asset Management Reporting
When managing multiple environments, it is vital to be able to keep track of devices that would warrant upgrades, or replacement. Reporting geared towards listing all assets/devices (subject to filtering) with all their key components (i.e. CPU model, # of cores, Memory size and type, Disk size and type, etc.) would be really helpful in determining what equipment needs attention.
85 votes -
place file on client device from secure atera environment.
i would like to store customer specific files in atera and push them automatically to a specific location on the client. (for example: every new laptop should have an RDP file on the desktop containing the specific customer information about the RDP server.)
I would like to able to automatically copy the files from the secure atera environment to a folder. (place this file on %userprofile%\desktop / c:\users\public\desktop etc. etc.)
5 votes -
6 votes
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Automatically close tickets upon resolved alerts
Add automation rule to close a ticket. If you configure automation rules to open a ticket you should also be able to automate closing a ticket. An example being, if you have an availability monitor set up and the alert opens a new ticket but that alert gets resolved a few minutes later you should be able to automate closing the ticket as well.
81 votes -
We would like the ability to identify if a local administrator account has been enabled. Very simple, just run "net user administrator"
Please set it up to notify if a local administrator account has been enabled. This account is disabled by default, so if it is mysteriously enabled, we need to know about it.
7 votes -
Allow customers to view/export timesheets from the customer portal
It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.
Exporting and adding timesheets to invoices every month is exhausting!
7 votes -
Ticket subject line in reports
Ticket subject line in reports
1 vote -
GoToConnect
Integration with GoToConnect for screen pop's, tracking customer calls and information along with texting.
1 vote -
1 vote
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Ticket Filter by SLA
Filter Tickets by SLA based on Customer. There is currently a "Rank" field but it isn't customizable and if you create a custom field for customer you can't use it to filter in the ticket view as only ticket based custom fields show up in the filter.
I'd like to have the ability to create a saved filter for each class of ticket (Platinum, Gold, Silver, Bronze, etc) for tickets to use the SLA prioritization that already is connected via the customer's default contract to show how much time is left.
3 votes -
Contracts with different levels
Contracts: I have customers where we will have a minimum retainer. And we have levels, and you can deduct from those levels and then if you go up, you’ll be charged extra. It's used for whatever you want. X for IT, X for training, X for software = these are all the rates that a person can select and then under there is a fix amount of X amount and that they can use.
4 votes -
Have customer to be able to schedule with a meeting with a tech
Have customer to be able to schedule with a meeting with a tech
4 votes -
Pricing online
Pricing on the website: our clients are gonna go and check it out and some of them come back saying why do you pay X for Webroot and then why am I paying you this.
Would better not have them on the website4 votes -
Improve KB UI
KBs: it is very clunky the way it is formatted. Not easy to use. They come all all stretched and weird.
5 votes -
Auto Add Scheduled to Linked Calendar
When I create a scheduled Ticket, it would be super handy if that was auto added to the linked calendar. This would allow me to quickly see any up coming jobs.
Else I am not sure why I would schedule a ticket.2 votes -
OS Version report
Would like to have a report that tells me the OS version of each computer and then tells me where i should update
2 votes -
multiple requester for one ticket
We'd like to have the possibility to have more than one requester for a ticket, in case it's a bigger outtage we can inform more people at once than have to contact every single one of who is affected by the outtage.
That'd be great, thanks!
1 vote -
IT Automation queue per automation profile
There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.
It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
If not set the general setting can be honored.7 votes -
Service Dates for Invoices Exported to QuickBooks Online
When I generate an invoice in Atera and export it to QuickBooks Online, the Service Date column lists the date the invoice was generated and exported. This is a problem for me because I bill at the end of the month. For services rendered to a client in July, I'll generate and export that invoice in the first few days of August, and on the exported invoice all of the service dates are for August even though the invoice is for services rendered in July. This is unnecessarily confusing to my clients. Right now I have to manually change the…
6 votes -
2FA - Remember the log in settings
2FA : it should remember my settings. Right now, there are 8 clicks to log in. I just want to put in the passwords and 2FA, not biometric. Would be nice for it to remember how we want to log in. Too many clicks. It keeps showing me all the options every single time
9 votes
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