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5014 results found

  1. Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.

    14 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  2. We should be able to export a full-offline copy of our own data and customer data from Atera.

    14 votes

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  3. Add the ability to disable showing Microsoft defender Signature Updates.

    Since I use ateras patching on my customers machines, patches get installed through atera profiles. Defender Antivirus signature are not affected by the patch automation profiles and get installed as fast as possible by default.

    So I think it is a good idea to make it possible to hide the notifications on the "devices" tab in Atera.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  4. It might be a good idea not to allocate subscriptions to a specific account but to the number of times you can connect to the Atera portal.

    For example :
    If we take 3 subscriptions to Atera:
    - One subscription reserved for the portal admin
    - Two subscriptions active for 4 techs but not active at the same time (two techs active at the same time)

    In small MSP structures, a tech may be away at a customer site and therefore does not need the licence assigned to his account, but perhaps another tech in the office would need it.

    1 vote

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    0 comments  ·  Admin →
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  5. I'd like to see the possibility of integrating Infomaniak calendars or directly with an Outlook-type desktop application. There is already synchronisation with the Infomaniak calendar and Outlook if that helps.

    1 vote

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  6. Is there a way to check the Windows event log and notify us if a defined event is logged?

    example: notify us if a computer crashes with a bluescreen or if there is a bad sector in the drive

    1 vote

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  7. Enable generating a totp code within password manager for client passwords stored in password manager

    21 votes

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    1 comment  ·  Security  ·  Admin →
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  8. Please consider allowing more than 1 device to login to Atera with Windows Hello credentials through Auth0.

    19 votes

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    4 comments  ·  Security  ·  Admin →
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  9. For the MSP just starting out, there are a ton of task we must complete in Atera as well as onboarding clients, marketing, billing, etc. One less thing on our plate! And please update the KB section.

    3 votes

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  10. Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.

    7 votes

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  11. Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.

    16 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  12. To have a feature to export history of ticket and detail of each conversation in descending order

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. We have a few practices that use a tablet (one client uses Android, another two use iPads). We would love the ability to install Atera on tablets to have a more complete understanding of our client's network picture.

    Thank you!

    133 votes

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    2 comments  ·  Agent  ·  Admin →
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  14. Your Timesheets reports merge different information into the same cell. For instance, to make it easier to import a csv file export from Atera into any accounting system, information from Atera should be exported with just specific information requested. Currently, an export from Atera merges ticket time with the date. This forces us to do extra work to split that that data up from the cell. Why can't you just organize the data into specific categories? Time and date are two distinct and different bits of information. I already get the time entries in a different field. Why is it…

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. Change Port Availability field on the auditor reports - right now it looks as if all your major ports (21, 25, 80, etc.) are OPEN because of the green check mark, but in actuality the green check mark means that they are CLOSED. I would appreciate if the port availability section was just a little more explicit and said OPEN or CLOSED. This seems to have changed from November 2022!

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  16. When you view a customer, the CustomerID shows in the URL.
    When you view an agent, the AgentGUID shows in the URL.

    When working with the API, you require the AgentID. Please expose this via the GUI.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  17. We have a ticket automation rule setup where all tickets go to a specific tech first, and then the tech re-assigns the ticket to other techs according to the issue. However if that technician is out of the office for the day, the other techs need to keep an eye on their ticket inbox. It would be nice to have a condition added to the automation rules where if that tech is offline, the ticket automatically goes to another techs ticket cue.

    For example, Our current setup is the following: A new email is sent to our support email. The…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. We have a problem where we need to restrict admin access to just management. However when we have tried to create custom roles previously, we have to specify which customers that role has access to. On top of this, when new customers are added to the system, we have to manually edit this role to enable those new customers each time.

    There needs to be a checkbox to allow access to all customers when editing the role.

    In the meantime, we have given up on using 'roles' and have to give everyone the admin role :(

    3 votes

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  19. Currently, we can only pause the alerts of the monitoring agent which will pause the SNMP device alerts as well. So, add pausing of alerts of SNMP devices

    Some use-cases: device is in reboot-loop or device is in maintenance

    24 votes

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    1 comment  ·  Alerts  ·  Admin →
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  20. When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
    It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.

    14 votes

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