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5046 results found
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Option to switch to multiple accounts in Atera
Sign in to multiple accounts in same browser and switch between them with ease and avoid logging in and out all the time or opening incognito windows to sign in multiple accounts. As we have more than one atera account we are managing this option will really make our lives easier.
1 vote -
Make an option for tickets the default mobile view upon opening
When going into the app, make an option for what opens first. We only need the ticket system and it's a pain for an extra step.
3 votes -
Scan Settings with multiple internet gateways
There is a problem when scanning networks with multiple internet gateways. Atera splits the internal network into multiple networks, which is not realistic. A disadvantage is that WoL does not work in this scenario. It should be possible to have ONE network with more than one internet gateway.
10 votes -
Obfuscate Or Encrypt Scripts [important]
So imo, scripts that are batch or powershell that are ran are stored in the location - C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageSystemTools
Need to be obfuscated or encrypted somehow because they show up in clear text if they are stuck, sometimes these scripts could have a hardcoded password that are needed to work for instance runas etc.... Yeah, I have a script to delete all *.bat and *.ps1 - this is not an answer though.
All it takes is one kid that knows how to work on a vcr to mess things up!
1 vote -
Copy or include Devices with Custom Assets
Since devices are assets too, it would be nice to see them or, at the very least, copy them to the Assets tab so all assets can appear together... and then be able to report on all of it.
6 votes -
View Scheduled Tickets under Customer Ticket Tab
Under Customers -> <customer > -> Tickets tab -> Status pull down box: It would be great to have the option to select Scheduled Tickets to see what scheduled tickets this customer has, as opposed to traversing a long list under Tickets -> Scheduled Tickets
1 vote -
Eset for australian clients
Eset for australian clients
3 votes -
Would be nice to duplicate a classic reports and then modify it in the Advanced Report Editor
Would be nice to duplicate a classic reports and then modify it in the Advanced Report Editor
3 votes -
Recent Processes to csv
Hi, it would be interesting to have the possibility to export the operations carried out for each customer, patch and software installation, in csv format. In order to give well-defined feedback on the work done to the client in question.
3 votes -
Atera to have its own Database of OIDs
Atera to have its own Database of OIDs
3 votes -
Ability to search a device based on a specific model.
Ability to search a device based on a specific model. This is not possible in the advanced search on the Device tab
3 votes -
Customize Dashboard and Reports
Customize Dashboard and Reports
52 votesHello,
I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.
We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers. Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.
Stay tuned for our Product Release notifications
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Integrate Atera with SaaS Alerts
Unify enhances SaaS Alerts’ event data with device data from supported RMM platforms.
After mapping devices to their respective accounts, Unify can prove that users know their password, have the MFA token, and that they are accessing the SaaS application from a known device.
4 votes -
Ability to put agents into folders via Atera API
Atera's API already lets me create and delete folders, we have a project coming up where we're going to have to move all of a client's PCs based on their names, and it would be much easier if we could use the atera API to automate it.
This could also help our deployment process, if we could use an API call to put a new PC into it's required folder immediately.8 votes -
api ticket activity status
Add the activity status to the API ticket response as a field.
3 votes -
Want to be able to add a computer to more than one folders
Want to be able to add a computer to more than one folders
2 votes -
Rubrik backup
Rubrik backup
2 votes -
Hi.....We currently have an MSP that is running our ticketing system in Service Now. Wanted to be able to duplicate the tickets in Atera so
Hi.....We currently have an MSP that is running our ticketing system in Service Now.
Wanted to be able to duplicate the tickets in Atera so we could run the systems simultaneously.
We are using heplpdesk@.com for the tickets for Atera.
Service now uses techsupport@.com
I was thinking I could just have the techsupport@.com forward a copy of the email coming in from a user to helpdesk@.com.1 vote -
Task Bar
Could we get a tab, maybe at the bottom, like in vmware that shows running tasks and recent ones that have completed. Recent processes is too deep in the UI to be convenient to be going there constantly. It would be nice to have quick access to these recent processes with a number of running, finished and failed processes to easily manage your environment. This tab could pop-open at the bottom to show a slightly more expanded view for quick reference.
1 vote -
Favorites - Pinnable
Can we get an option to have a favorites drop down or custom pinned menu items on the left side below the existing options? There are a lot of menu items I have to dig around multiple layers for things I use all the time. Recent processes is a good one.
1 vote
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