4777 results found
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Mobile app: see which servers are offline
Mobile app: see which servers are offline - more important than the rest
6 votes -
Customer Satisfaction results in API
It would be great to get Customer Satisfaction results via the API.
The report available in the platform currently lists all results for each ticket but I would really like to get an overall for each customer and all customers.
6 votes -
After work on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. I
After working on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. It requires several unnecessary keystrokes to get back to where you were.
2 votes -
Customize Dashboard and Reports
Customize Dashboard and Reports
55 votesHello,
I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.
We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers. Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.
Stay tuned for our Product Release notifications
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10 votes
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Dynamically move agents to customers folders
Dynamically assign an agent to a customer folder based on the device host name
e.g PC name = Customer-Admin-01 is moved to the Admin folder for that customer4 votes -
PowerShell
Improve PowerShell's interactive functionality.
- Typing part of a command and pressing Tab key to automatically expand the command does not work.
- Commands that needs to open a new process (prompt for input), multi-process when the output of the command is interactive and has more than one. PShell does sits there and does nothing.These functionalities works great with Kaseya.
4 votes -
Integration with More AV
Integration with more antivirus solutions, Eset for example.
85 votesWe plan to expand our AV integrations in the near future. Thanks for your feedback!
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Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket
Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket
10 votes -
train AI bot on company site for tone
Hello! I was wondering if it would be possible to point our AI agent at our own website to have it base its tone off our existing writing so that it interacts with end users with the same tone and verbiage that we use.
3 votes -
Log files
- Log files: devices that maintain a CIS logs (firewall etc), to have that in a central utility. Meant for troubleshooting. Not just security. We are looking at products and we are leaning towards a product of Solar winds called paper trail. Type of service that many IT are leaning towards.
1 vote -
Titan HQ
Would like to see a Third-party app integration for Titan HQ. Personally, I like the idea of having these third-party apps in the Atera portal, and I do not find a solution for Spam/Encryption/Archiving without having to go out of the eco system.
4 votes -
Set Contract Period to more than a year.
A lot of vender warrenty contracts are for more than a year. Typically 2, 3, 5 year.
So it would be great to be able to set a contract period to a flexible number of years.
When choosing "flexible years" a number field could show up for the number of years wanted.2 votes -
Ability to bill for Bitdefender or Webroot directly via atera
Ability to bill for Bitdefender or Webroot directly via atera
2 votes -
default tickets unassigned when manually created
Create a way or option to default the tickets that are manually created to be unassigned so technicians can assign them to themselves from the unassigned queue/bucket.
1 vote -
Ability to archive retired devices
I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.
The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.
323 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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IT automation profile failure alerts
It would be great if we can add a threshold around patch management to send alerts out if patches are failed to apply, or if the automation task does not run for some reason
19 votes -
Modify default view
Make it possible to modify the default view in the tickets to add custom status other than Open and On Hold.
1 vote -
During Azure "Import Setup", add "Company Name" to classification options
Long story short: Add "Company Name" to the list of classification options during Azure AD Synchronization Setup
JUSTIFICATION
When trying to use the "Import Setup" step of the Azure AD sync, only "Office" and "Department" are listed as options for identifying which Site to add the users to. In our business case I'm over IT for 6 separate operating entities under one umbrella company (each daughter company has its own set of offices and departments so using either of these fields would get messy fast). On top of this, all of our companies work together to some extent, so we…
1 vote -
A Monthly Service Desk Report Summary
A generic monthly service desk report would be amazing to provide to clients every month which shows the number of tickets received, pending, resolved and outstanding. the SLA for the month, patch report. most popular ticket categories and their next level sub cat. top, say 10, alerts. and maybe a user list (so they can confirm the correct amount) - just a generic of the most popular items to deliver to a client in a monthly service desk meeting - and one we can send to them
1 vote
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