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4971 results found

  1. I have a Linux machine and I need to connect to devices registered in my management console.
    Please make it possible to connect to devices registered in Atera console from a Linux machine.

    5 votes

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  2. In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers…

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  3. ability to assign one contact to more than one customer. I have 1 customer with 13 locations. But one contact is working for all 13 locations. It makes things complicated.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  4. Vade Secure integration

    2 votes

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  5. Hey Team!
    I like your improvements on the Device Site and played aroung with different filters and saving different views where I see a chance to customize it even better:

    1. When I type a category where my view should appear there should be a suggestion of categories I already have in the list. So it is easy to click the right one and minimize the risk of a typo.

    2. The views or categories should be able to be moved up and down via drag & drop just like in the custom fields so I can adjust and customize that.

    This…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. Would be nice to see tabs per device under the Customer > devices > view

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  7. Ability to set a beginning balance or adjust the balance of hours available on a block contract.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  8. Move the internal/external note option closer to the compose message window.

    4 votes

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  9. When doing maintenance of whatever on multiple machines, it would be very handy to pause the alerts on all those machines in one time. Now you can only do it per machine.
    There is already a multiple select for machines when you're looking at the machines of a customer, so adding a button to pause alerts shouldn't be that difficult I hope.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  10. As I was attempting to add the serial numbers in for products, I was unable to use letters and it cut my off at a certain point. Some products contain serial numbers with letters and can be 15 -20 characters long.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  11. It would be great to be able to automatically schedule maintenance for a device:
    1- Laptop for general maintenance every 3 months - sends a user a email for the maintenance, to contact IT ticket notification for the technician.
    2- Equipment batteries (Mouse, UPS etc) every 2 years - ticket notification for the technician.

    A start date with cycle options (daily, weekly, monthly, every Monday etc).
    Select devices to include/exclude.
    Keep the PM separate from Corrective maintenance.
    Import/Export of schedules as systems or requirement change.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. I would love the functionality to click on a bar from the bar chart in the widget called Ticket Activity, and then be able to see the full activity for that day. So if I click on the bar representing resolved tickets, then I will be sent to an overview of all the tickets resolved that day.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  13. Ability to export the password manager for a client.

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. On the Tickets page, if more than 20 tickets are showing, the blue ticket status oval is useless. Each time you click on it the page repositions and you can't change the status of the ticket you just clicked on. Your team says it is hard coded for 20 tickets. This should be fixed.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  15. Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  16. Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  17. Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.

    18 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  18. Being able to see the IP-Adress next to the devicename would be pretty handy.. Instead of clicking on a Agent to get the IP-Adress information, the IP-Adress could be displayed in the devicelist right next to the devicename to safe time for the technician.

    19 votes

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  19. Integrate Duo, making deployment even easier for 2FA

    7 votes

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  20. SSO intergration with Lastpass

    15 votes

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