4715 results found
-
Configuration policy
Configuration policy is missing elements:
Bitlocker number, GPO configuration, putting computer to sleep, modify the password8 votes -
Add time entry information in Advanced Reports Ticketing Summary
It would be very useful to add time entry information in the Advanced Reports Ticketing Summary. This would be in an effort to have better TimeSheet reporting abilities/options.
4 votes -
this is not support suse linux we required
Add Linux SUSE all version for monitoring..
1 vote -
3rd Party Integration and Not Add-ons
Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera
25 votes -
Make Ticket Source editable
Ticket source is a field we can't change at the moment. However, it does show up in the Ticket Summary Report.
All tickets manually entered ticket are now classified as a Phone call. As we also use tickets to track projects, or enter them when someone walked to my desk the widget on the Ticket Summary dashboard will contain incorrect statistics.
Please make the Ticket Source field editable, so we can enter our own values.
1 vote -
Device Service gui in Dashboard
Would be nice to have a services gui in the device dashboard that could send the restart, stop, start and kill command without having to drill into the pc to bounce a service or use a terminal to get service name and restart it.
1 vote -
Count bubble on Alerts like you have for Network Discovery in left nav
This would allow users on other screens to see if there are alerts pending.
Currently we have to periodically click on Alerts to see if there are any.
Having the count show up will let us know when we need to look at them.1 vote -
Queue scripts individually for offline machines for when they come online
The ability to queue scripts individually from the machine page for offline machines to be executed when they next check-in/come online.
9 votes -
More Triggers on Ticket Automation Rules For when anyone answers on the ticket
Ability to have more triggers for the Automation Rules. We want the trigger to be "Someone Answered on ticket" . I want to be notified if anyone has answered on the ticket.
6 votes -
customers > tickets > default status selection customization
We have added custom ticket status' but when viewing a customer's tickets page it only ever selects :open" and "pending" by default and meeds to have your custom ones selected EVERY time you go back to that page.
We should have a way that we can set what ones are preselected by default so that we can see the tickets we need to for each customer quicker and easier
8 votes -
Search inside knowledge base on category
we would love to have an category search feauture inside of the knowledge base.
an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.
Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting…18 votes -
Re-enable old ticket scheduling
Who's brilliant idea was it to take away the feature to manually schedule a ticket? I don't care if you want to push AI on the platform, but don't take away my ability to schedule tickets manually. What ever executive pushed for this needs to be fired! This is not how you treat customers.
1 vote -
Queue for the 3-rd party updates in the IT Automation profiles
With Kaseya: if you are doing a schedule of patching, if it is all on the same time, you can spread the entire patching into 60 minutes. If there is 60 devices, it will spread it automatically, so behind the scene it will do the deployment, we don’t need to create different profiles.
1 vote -
Create ticket after a device was manually shutdown
I would like to know if it's possible to "automatically" create a ticket after to manually shutdown a computer ?
For example :
I choose a computer 'PCuserXXX'.
I go to the shutdown command within atera
Once the computer is really shutdown, I would like to automation a support ticket for the contact 'PCuserXXX'
1 vote -
Snmp threshold on existing Monitored OIDs
Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)
7 votes -
More Granular User Control
Expanding on earlier idea would be good to have the following:
In Role Permissions:
Build on to Desktop Remote Management and Server Remote Management but have a new item:
Server Remote Access - Toggle remote access on or off for Servers.This way we can have a tech monitoring servers and running scripts we have made but make the tech assigned to role unable to remote into servers (Think L1 or L2 tech).
Speaking of scripts, before "Manage Scripts" have a toggle to:
"View Scripts" - on and off so that we can assign L1 or L2 tech the ability…28 votes -
Connect to devices registered in Atera console from a Linux machine.
I have a Linux machine and I need to connect to devices registered in my management console.
Please make it possible to connect to devices registered in Atera console from a Linux machine.6 votes -
Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket
Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket
9 votes -
Monitoring Alerts Separate from Threshold Alerts
For computers that have "availability monitoring" enabled, add an option to send those alerts to a different email address than what's listed under the Threshold alerts. This way, we can have separate notification when a computer is offline, rather than mixed up with all of the other threshold alerts.
3 votes -
Generate time entries even when you're using the AI assistant/scripts. Would be nice to be able to bill our customers for it also
AI Scripts/ticketing: Generate time entries for when you do a script from the AI – it would be nice to write as a time entry and bill the customers on that.
2 votes
- Don't see your idea?