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4973 results found

  1. Hello,

    Could it be possible to add a "next"/"previous" button on the ticket view to navigate through your current viewed tickets ?

    Best regards,

    5 votes

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  2. 4 votes

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  3. Have the ability for the customers internal IT department to have access into their own customer in Atera.

    2 votes

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  4. Mobile App: Start/Stop/Restart Windows Services as well as set startup type on a device.

    16 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  5. Password manager within Atera that we can export and provide to customers when needed. Something easy, clean.

    149 votes

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  6. I keep asking for this and seems like an easy lift. When I onboard new customers it would make life so much easier if I could import customer device inventory into the system. Some of my customers have 100's of devices and it is time consuming to add them one at a time!!

    3 votes

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  7. Would like to have the flexibility to remove the knowledge base from within the customer portal.

    3 votes

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  8. Since we've been waiting for years for get basics in a RMM like password protected uninstalls of Atera agents, and with Atera being used to track the number of devices that might need to be used to invoice a customer for support, we need an immediate stop-gap measure of ability to get an email notification or generate a report of when an agent is installed or uninstalled compared to a previous date.

    Counting 1000's of devices between customers and comparing it against a list of 1000's of devices on those customers previous billing cycle is insane.

    Do this right away,…

    3 votes

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  9. It would be good to have the ability to always cc or bcc ticket replies from an agent to an email address.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. NEED:
    We need to be able to verify through API the INVOICED (True/False) of any time entry.

    EXPLANATION:
    Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.

    WHY:
    We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to…

    5 votes

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  11. Please can you add canceled status, For the tickets that do not apply or other matters.

    1 vote

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  12. Have switched from LogicMonitor and we have multiple accounts for multiple MSPs. Would like to request these features if not already requested or considered.

    1. Alert Frequency - Ability to set the frequency of the alerting. This is extremely useful if you sleep through a few alerts.
    2. The ability to Acknowledge alerts for alerts that could wait some time.
    3. The ability to set alerts as Standard Down Time with a number value in hours (i.e. SDT 4). This would suppress the alerts for 4 hours.
    1 vote

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    0 comments  ·  Admin →
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  13. Configure the IP or FQDN that the API Key can be called from.

    6 votes

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    0 comments  ·  Security  ·  Admin →
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  14. Allow us to place Fields anywhere in Ticket and be able to remove Product Family

    3 votes

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  15. More visibility for when an agent is offline. For example, out of 35 devices are working fine, 5 devices that are not, and i have 0 visibility to see why, so i'm in a blind spot where the customer is telling me that it is online and trying to reach out to Atera AWS site but i have no visibility. Need better ways to view the logs and i can't troubleshoot.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera

    23 votes

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  17. Currently only an admin can create folders under Customers Tab->CustomerName->Devices. Could you add the ability to assign permission to a normal user to do this? Assigning Full Admin rights to 1st line support engineers just so they can create a folder is not a good idea.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  18. It would be great to be able to post a response to a ticket from the tickets page without having to click into the ticket and wait for it to load.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  19. 7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. Hi,
    It would be nice to be able to route alerts. For example, my company wants alerts to be tickets but we do not want the Resolved alerts to be tickets. So it would be nice if we could route the Critical and Warning alerts to our support email and the Resolved alerts to our general emails.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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