4802 results found
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Atera View Only User
I suggest that Atera allow the creation of a user with view only permission instead of a technical account so that customers can view their device profiles and information. At present, Atera only allows customers to purchase technical accounts which is not in the interest of customers to check the status of the computer only.
4 votes -
10 votes
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landscape
The mobile app needs the ability to be used in Landscape view. Some of us would prefer to travel with a tablet instead of a laptop, but until the browser can open the Splashtop app, we're stuck using the mobile app. Super not-user-friendly when a tablet is in landscape mode using a keyboard and you have to awkwardly move it to read anything.
10 votes -
Apple Business Chat
Apple Business Chat integration to allow MSP's to directly communicate with customers using apple devices quickly.
10 votes -
crowd Strike
Integration/sub sale of Crowd strike for endpoint deployment.
10 votes -
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following:
That HTTPs, doesn't work using this method.
That a user can use a fowarder, i.e. helpdesk.xxx.com -> helpdesk.company.atera.com.If a forwarder is used, at least they can still point towards their domain, which forwards to Atera page etc.
1 vote -
Mobile app: see which servers are offline
Mobile app: see which servers are offline - more important than the rest
4 votes -
Labor Entry Template
Some technicians have very repetitive entries for routine tasks. It would be nice if they could create a labor entry template for one of those tasks and when adding time can select it from a drop down, edit if needed, and submit. It would save time and allowed for something that is routine to them but not to others be documented thoroughly the first time, and not have them have to type everything out the next time. (Or simply write 'followed process' so another tech doesn't know what exactly was done.) These templates would have default times associated with them…
5 votes -
Old UI Layout With The New Features
The old UI layout is the most efficient and most productive IMHO even compared to other ticketing systems. I don't have any issues with adding new capabilities and features but there should also be an option to have the old UI with the new features. Thanks!
6 votes -
Open up system console and run on user contact:
Open up system console and run on user contact: We used to have it in Managed Engine, you can open up the system console, you have a way of seeing it under the use contact. That would be useful something that need to run on a user contact (command, to clear credentials).
1 vote -
Ability to filter devices based on type of contracts
Ability to filter devices based on type of contracts
1 vote -
Rubrik backup
Rubrik backup
1 vote -
Speed of Atera - slowness overall - screen refreshes
Atera's a great platform, but, there's always a but, the features added are slowing it down - or something else is - and the delays in refresh are becoming troublesome where techs are waiting for every screen. It may not seem like much but it's noticeable. We have a bi-coastal tech setup and both locations have the same slowness so it's not regional or location specific but indicates a system wide problem. Perhaps before more features are added we can get the snappy speed back?
2 votes -
Send ticket to a another person
Want to be able to reply to the ticket to another person, like a vendor so they can have all of the thread. But here, i can only change the requester but it would change the entire ticket.
2 votes -
Remove View Script options for technicians
Ability to remove "view" option for scripts for tech that are not admin - Currently when they run the script on a device, there is option to view the script. The use case for that is, if we are using API key in the script to use custom fields, we don't want to expose our API key to normal technicians.
14 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Filevault
We currently Run Mac, Windows and Linux. A way to pull the Filevault recovery key just like the bitlocker key would be useful when users are traveling and have an issue. You can not always ensure that they have a copy of their key laying around in case of damage that needs to be repaired before they can return home.
5 votes -
Call to notify you that a server is down
In Continuum: we get a call that the site is down. Somebody from them is calling to let us know. ‘we’ve detected that server on site B is down.’
1 vote -
Select All for 'unassigned folder' to allow the ability to move devices in there all at once
Currently, the only way to move unassigned devices from the 'unassigned' to say 'workstations' is to go into devices, filter client/device type/folder, click the 3 dots, edit relations
Suggestion: the other folders in Customer/Devices have a check box for all devices or individual ones, and edit relations that way, it would be cool to have that in the unassigned folder, which is right next to the other folders.
2 votes -
Notification somewhere on the ticket when there is no contract/expired/no more hours on contract
If a customer doesn’t have a contrat, then the technician shouldn’t be able to open a ticket. Would be good to have a pop up that says that there is no contract, or that the contract ended or expired, or no more block hours.
8 votes -
Option to Disable ChatGPT in Atera.
While the risks of ChatGPT and AI are still being identified, Atera should implement an On\Off button, giving organizations the ability to turn off ChatGPT until they are comfortable with the risks.
3 votes
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