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4777 results found

  1. Need more than 5 Asset Types

    We are limited to only 5 asset types. This is very short sighted since there are many more types of assets in the IT world. i.e. Phones, Switches, Routers, Computers, Monitors, Toner, to name a few. We should be able to add as many as we need.

    6 votes

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    1 comment  ·  Customers  ·  Admin →
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  2. Progressive Web App

    It would be great to have the atera webinterface as a progressive web app (PWA).

    the pwa can start at system startup and i am up and running long before i open my browser.

    1 vote

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    0 comments  ·  Admin →
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  3. Linux- additional OS agent support

    Please add Centos as a Linux distribution for agents. Thanks!

    9 votes

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    1 comment  ·  Agent  ·  Admin →
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  4. Threshold Profile for last restart or shutdown time of computer. Alert through agent if over 7 days

    Hi, I have a script that runs in a threshold profile to report if any PC has had an uptime of more than 7 days. This comes back in alerts. I want to be able to alert the user through the agent that their PC has been up for more than 7 days and to restart their PC.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  5. AI capabilities for customer portal password: change domain

    AI capabilities for customer portal password: Ability to change the domain password from the customer portal. Not just the local password

    3 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  6. Separate permission to manage threshold profile

    Separate permission to manage threshold profile

    3 votes

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    0 comments  ·  Roles and Permissions  ·  Admin →
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  7. Automatic Cleanup of Alerts

    Automatic Cleanup of alerts:
    It could be usefull for an MSP to have a possibility to schedule automatic cleanups of alerts based on specific filters.
    An example:
    delete all alerts with severity XY of customer XYZ that are older than x months.

    This will help to have a smaller list of alerts.

    19 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  8. 3cx Ticket Integration.

    3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.

    23 votes

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    1 comment  ·  3rd Party Integrations  ·  Admin →
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  9. Buton in the Customer Portal with the generated link

    Hi,
    i would like to recommend you the following:
    For the Work from Home settings, when you activate an access from home to a customer for a device, this will generate a login link that you have to share with the customer... In my opinion it could be better in the customer portal of that customer when you activate this option for him and one device of him
    this has to automatically appear in his customer portal, like to get a generated button named login to PC xxx what ever his machine is called and skip the sharing part and…

    3 votes

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    0 comments  ·  Work From Home  ·  Admin →
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  10. OneDrive for Business monitoring, is it running, up to date any sync issues

    I'd like to see the addition of OneDrive for Business monitoring, is it running, up to date, any sync issues and an alert option

    25 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Threatlocker has released new feature such as thirdwall and some more.

    Threatlocker has added some more features to their products such as Thirdwall and some more and they are not available in Atera. It would be great if you guys can add those features.

    6 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  12. Allow Code in the Knowledge Base

    It appears that either the version of SummerNote we are running 0.8.18 is old (0.8.20 is the latest stable) doesn't include it, or the feature has been blocked.

    I would like to be able to insert Code directly into the KB articles. For instance, the table formatting is terrible and it would be nice to be able to just paste in a formatted table via code.

    2 votes

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    0 comments  ·  Admin →
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  13. Sub folders

    Sub folders

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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  14. Add passwords in mobile app

    A way to create new passwords for clients or devices in the mobile app while speaking with customers.

    5 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  15. Unable to schedule already created ticket that was logged via email

    A client emailed a ticket to our support ticket system and I wanted to schedule it for a later date but was unable to. Upon investigation tickets can only be scheduled when it is created within Atera.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. Connect project management app such as Monday.

    4 votes

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    1 comment  ·  3rd Party Integrations  ·  Admin →
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  17. Mobile App: Start/Stop/Restart Windows Services on a device

    Mobile App: Start/Stop/Restart Windows Services as well as set startup type on a device.

    20 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  18. Session indicator

    SplashTop Session indicator is a temporary popup. You need to improve it for confidentiality reasons.

    Splashtop provider a persistent banner but we can't use it with Atera's integration

    5 votes

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    1 comment  ·  Admin →
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  19. Triggers for the automation profiles

    Run the profile when the script threshold hits, The script is checking if a reboot is required, if so, the automation profile will run. Regardless of the schedule/

    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  20. In Devices screen, add a "User" column

    Users can be attached to Devices through "Relations", add Users column to the Devices tab.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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