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4754 results found
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7 votes
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Routing Alerts
Hi,
It would be nice to be able to route alerts. For example, my company wants alerts to be tickets but we do not want the Resolved alerts to be tickets. So it would be nice if we could route the Critical and Warning alerts to our support email and the Resolved alerts to our general emails.1 vote -
Alarm-Dashboard - Custom labeling for Eventlog-Events
In the alarm dashboard, threshold alarms of the event log type are presented in a confusing manner.
The own designation of the threshold value is not adopted in the overview of the dashboard.
This already works well with scripts. So it would be good if all alerts could have a custom /userfriendly name.
1 vote -
Automatic logon to Windows device using password creds
Provide a way to automatically log into a Windows device (using creds saved for that device / customer /overall, as stored in the Password feature). For example, feed those creds to Splashtop automatically.
2 votes -
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to newly ticket.
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to new ticket. As an example, I received an alert for disk usage exceeding 95%, this of course is directly associated with a device since it triggered the warning, however when creating a ticket from this alert, it is not associating the device with the ticket, only a customer (presumably one who last used the device) and if that customer does not have that particular device assigned to them it won't associate with the ticket at all. This should be intuitive and direct and I believe is a bug not a missing feature.
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to new ticket. As an example, I received an alert for disk usage exceeding 95%, this of course is directly associated with a device since it triggered the warning, however when creating a ticket from this alert, it is not associating the device with the ticket, only a customer (presumably one who last used the device) and if that customer does not have that particular device assigned to them it won't associate with the ticket at all. This should be intuitive…
4 votes -
Password Manager
Password manager within Atera that we can export and provide to customers when needed. Something easy, clean.
143 votesNice! The feature you requested is being
reviewed by our product team. We
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Revamped Helpdesk Agent
What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
How would you improve it and what (if any) features would you add?
Let us know335 votes -
Folder rules to populate devices based on criteria.
It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:
Subnet Range
Device Type
WAN IP Address (The most useful for my team)
Device Type (Server, Workstation)
Device OS
CPU Type
Hardware VendorIn addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.
Integration with IT Glue to sync over the folder names as a location would be icing on the cake.
It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:
Subnet Range
Device Type
WAN IP Address (The most useful for my team)
Device Type (Server, Workstation)
Device OS
CPU Type
Hardware VendorIn addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.
Integration with IT Glue to sync over the…
7 votes -
Search inside knowledge base on category
we would love to have an category search feauture inside of the knowledge base.
an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.
Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting is completly gone.Please have this the sameway sorted as 'Edit Article' so on 'Category'.
This way we can use the knowledge base as an acceptable documentation feature.we would love to have an category search feauture inside of the knowledge base.
an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.
Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting…16 votes -
screenconnect
Backstage access from the devices page. It is nice that ScreenConnect is an option that can be used for connecting to remote devices. However, a great feature of ScreenConnect is the ability to use Backstage, which prevents users from being disturbed when needing to work on their computers. It is available after connecting to a device. Still, it would be nice to have the ability to connect directly into Backstage rather than connecting and then switching over to Backstage. Sometimes, work must be done, and alerting the user isn't always necessary.
4 votes -
Generate a WARNING requiring confirmation if you try to delete a ticket with time entries in it
Currently the confirmation popup to delete a ticket is the same whether there are time entries inside the ticket or not. Since it is so cumbersome and time consuming to check whether time entries are attached in a ticket, can you please add another warning when deleting a ticket that would say "WARNING: There are time entries in this ticket, are you sure you want to delete it? [Yes/no]".
Thanks!
4 votes -
Copy or include Devices with Custom Assets
Since devices are assets too, it would be nice to see them or, at the very least, copy them to the Assets tab so all assets can appear together... and then be able to report on all of it.
5 votes -
Ability to create different round-robins for tickets
Ability to create different round-robins for tickets.
We have technicians that are on different shifts and we would like to assign it as such3 votes -
1 vote
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Specific script for app for specific customers in the customer portal
Specific script for app for specific customers in the customer portal
2 votes -
AI capabilities for customer portal password: change domain
AI capabilities for customer portal password: Ability to change the domain password from the customer portal. Not just the local password
2 votes -
Change how exclusions operate
If in the Task area under OS Patch MGT a box is unchecked do not show any available patches anywhere ever. If unchecked here I shouldn't have to exclude them anywhere and I should not see them anywhere.
By them showing it appears as if things are missing when in reality they were never wanted. In my case it is Hardware updates, we do not want this automated as it has caused major issues in the past running these automatically so we prefer to send these manually if needed.
2 votes -
IT Glue Improved Integration
Would like to sync contacts, addresses, device passwords
10 votes -
Fix issues with Atera automation when using WSUS server
Most of our automated scripts fail because of "Unable to fetch information from agents." errors. Most of these agents are online and available during script run.
Atera should be able to run an automated script without reporting failure when WSUS is in use.
2 votes -
Mobile App ticket assignment
Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.
9 votes
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