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4973 results found

  1. Looking to have IaaS on premise, and possibly as a service to be included in the Atera console

    1 vote

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    0 comments  ·  Admin →
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  2. Check to see which machines have OneDrive logged in and running to ensure data is backed up in real time. This could then single out which users do not have it running and allow us to prompt them to start it and log in to protect their data.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  3. It would be very nice to have a feature to set a default language on a customer portal. Like in my own case, i only have danish customers, but i cannot set the default language to be in danish only.

    7 votes

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  4. have a tool that we can either send the dmarc reports to or upload to and have an aggregate domain report.

    6 votes

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  5. According to Atera support, Windows Updates installed with Atera are not synced with the local Client PC update history - so no possibility for the client to check the patch level on the device. In my opinion this is a bug, not a feature.

    36 votes

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  6. The old UI allowed you to see full customer ratings details (stars/category, comments, etc.) in the Ticket. With the new UI you can no longer see those details. Please add this functionality to the new UI.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. Il serait utile de pouvoir créer un contrat et de l'appliquer à tous les clients.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  8. Allow us to push out an automation patch once at a certain time. For example, I push out windows patches to a group of client, and then I can run an automation that schedules a reboot at 11:30 today. Currently, the only way to do this is to reschedule the automation for the current day, which is doable but inefficient.

    2 votes

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  9. Ability to add specific required custom fields to different ticket types.

    6 votes

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  10. Goal: To be able to strip RE: re: Re: rE: FW: fw: Fw: fW: and other common modifications of email subject lines from incoming emails. Overall want to increase the rate of which tickets automatically merge when end users reply.

    Suggestion: Ticket automation rule to look for strings provided by technicians on incoming emails and remove them. Create helpful tools with the automation to prevent accidental removal of valid data. Such as clearing defining what "*RE:" does vs " RE: " vs " RE:" and etc etc.

    11 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. An integration with Sophos, a global leader in cyber-security

    655 votes

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  12. Integrate with Azure logic apps to stop (deallocate) an Azure Virtual Machine after Windows patches and updates have been completed.

    1 vote

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  13. It would be cool to be able to view a ticket from the Google Calendar App as a pop out or redirect to the Atera Mobile App, as well as being able to use the mobile app to send a ticket to the calendar or open the the calendar from a ticket that has already been sent to calendar.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  14. The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.

    7 votes

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  15. add list of activated devices for "work from home" near the subscription panel of "work from home"

    7 votes

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    0 comments  ·  Billing  ·  Admin →
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  16. None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. Hello,

    We find that servers do not have a "Threshold Profile".

    From my exchange with support, there is no solution to list servers without a profile or with a specific profile like "None" or whatever.

    Can you add this function please.

    Waiting for your return,

    3 votes

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  18. Customer data BackUp to Synology Servers managed by the IT support provider, not only Acronis and Axcient. More precis to be, let's say Syno Active Backup for business integrated in Atera, Syno Cloud Sync, Syno Hyper Backup or Syno Snapshot Replication.

    14 votes

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  19. It would be helpful if we could create sites under customers for those that have multiple locations, and then assign agents and contacts to those sites.

    9 votes

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    2 comments  ·  Customers  ·  Admin →
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  20. have the change in activity status be a trigger for the automation. allows greater automation possibilities

    4 votes

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