4709 results found

1. Run a script after a reboot is done.

   Run a script after a reboot is done.

   5 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. Unmerge Ticket Improvement

   It needs to be possible to undo an accidental ticket merge properly. Currently, you can change the status of a ticket from Merged to Open/Pending to get it back, but it will be empty and the contents still on the ticket which it was incorrectly merged into.
   This needs to have the original contents remain on the ticket and REMOVE those contents from the one they were merged into - they presumably haven't been sent to the contact who had the original ticket so it's not destroying a "paper trail" but deleting the contents from the original ticket which got merged IS.

   It needs to be possible to undo an accidental ticket merge properly. Currently, you can change the status of a ticket from Merged to Open/Pending to get it back, but it will be empty and the contents still on the ticket which it was incorrectly merged into.
   This needs to have the original contents remain on the ticket and REMOVE those contents from the one they were merged into - they presumably haven't been sent to the contact who had the original ticket so it's not destroying a "paper trail" but deleting the contents from the original ticket which got… more

   5 votes

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   0 comments  ·  Delete…  ·  Admin →
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3. run script as administrator

   Need the option to run some scripts or powershell commands as an administrator.

   10 votes

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   1 comment  ·  Delete…  ·  Admin →
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4. Related Agent

   Show all Related Agents for a user.
   Most users have a desktop and a laptop.

   4 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Integrate 3rd Party App for EU (DE + ES) Accounting Software

   It would be great o have for EU Clients more Integrations available. QuickBooks and Xero are not ready either for DE nor ES Market. Was doing a trial and liked it but its not complaint with the local law, GPRO and general tax reporting API connections. Can we have more integrations like SevDesk, SumUP, Odoo?

   10 votes

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   2 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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6. Mobile Admin

   Mobile administration ability. Currently no admin controls in mobile app. Many times I would like the convenience of doing something from my phone versus having to grab a laptop or wait till I’m at a desktop.

   5 votes

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   0 comments  ·  Delete…  ·  Admin →
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7. Change Email Alert Template so problem is stated in the subject

   We would like to change the Email Alerts so that the issue or the problem is stated within the subject line rather than the body of the email.

   3 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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8. I would love to have the knowledge base on the phone application, even if it’s read only
   8 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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9. Patch Exclusion - Remove the patch from showing in the patch needed view

   Please can you look at adding the functionality to remove any patch showing in the agent patch available status if the admin has removed or excluded said patches from availability. This will make the view cleaner as currently the agent machine reflects in the needing patches when actually they are up to date.

   14 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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10. Splashtop for linux agent

    Add the ability to take control of PCs running linux to perform maintenance on linux in desktop mode

    17 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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11. SMB

    Good day!

    It is desirable and absolutely urgent to have a threshold element with mounted network drives that can be monitored under macOS. This means that there must be a message if macOS loses the connection to the share. It shouldn't matter whether it's AFP, FTP, NFS or SMB.

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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12. Highlight hovered row in Devices tab for client, similar to the Customers page.

    When going to the far right end of the row to Connect or Manage dropdowns, it is a little annoying not being sure I am on the right row sometimes (ultrawide screen, higher res)

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Add the ability to save the Eset installer link to a site\company

    Why should I have to pull up a static link everytime to paste it in ?

    Add the ability to save the URL and use that when pushing the silent install.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. 2FA Using FIDO Security Keys

    Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.

    38 votes

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    3 comments  ·  Security  ·  Delete…  ·  Admin →
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15. link device to custom asset

    Need to be able to link a device to a custom asset

    17 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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16. i require a best report with good percentage of say 40 total schedule runs
    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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17. filter for mobile

    The mobile app needs to be able to filter on dates as there is no way of filtering to see for example todays arrival tickets, the app and also the online should allow you to specify date ranges and days, idea would to have a pop up calendar so the we are able to choose the dates we would like , there should be a default filter on the mobile app for todays arrival tickets

    1 vote

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    0 comments  ·  Mobile App  ·  Edit…  ·  Delete…  ·  Admin →
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18. External backup to 3rd party - IMMEDIATE ACTION REQUIRED!

    Found out today that there is no backup or way to backup from atera.

    We need to be able to backup our data away from Atera, I really just wanted to backup the passwords and attachments from a company before we hand over to the new support company but then I found out all the ways Atera's not backing up its own system in case of issues or mistake and I'm honestly horrified!

    I need a way to backup the data held by Atera, Can't be reliant on hope and a prayer..

    TBH i'm going to check this with one of the other teams as I cannot believe this is the case.
    but if its true we will be using a new platform by the end of the year if not much sooner.
    Can't believe I missed this.

    Found out today that there is no backup or way to backup from atera.

    We need to be able to backup our data away from Atera, I really just wanted to backup the passwords and attachments from a company before we hand over to the new support company but then I found out all the ways Atera's not backing up its own system in case of issues or mistake and I'm honestly horrified!

    I need a way to backup the data held by Atera, Can't be reliant on hope and a prayer..

    TBH i'm going to check this with one… more

    39 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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19. Mobile application

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.

    Limited Access to Custom Ticket Statuses:
    We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.

    Suggested Improvements:

    Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.

    Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.

    We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears… more

    2 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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20. Ability to Disable IPV6 from Network Discovery

    There are some clients where I cannot change or disable IPV6. This has broke Network Scanning. I need Network Discovery to have an option to "Use IPV4" only.

    3 votes

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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