5036 results found
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ipfire & ipCop - Agent
Hello.
We monitor a lot of firewalls "ipFire" (also ipCop).
It is also widely used worldwide as an open source solution.A functioning agent would be perfect here! It would simplify a lot of things.
From my point of view, an SNMP query is out of the question.
I just tested it and the effort would (I assume) be limited.
Hallo.
Wir überwachen sehr viele Firewalls "ipFire" (auch ipCop).
Ist weltweit auch sehr verbreitet als OpenSource Lösung.Hier wäre ein funktionierender Agent sehr perfekt! Das würde sehr viele Dinge vereinfachen.
Eine SNMP Abfrage kommt, aus meiner Sicht, nicht in Frage.
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1 vote -
Password
It would be a relief if the passwords for a device (agent, TCP, etc.) were also displayed directly to the customer. The password management should be changed accordingly.
Otherwise, passwords always have to be stored twice. There is no clarity in this way.3 votes -
live tempature
Display the most recent/current/'live' temperature of the device/agent.
After getting an alert, it would be great to have the live or most recent device temperatures displayed in the agent view to confirm the thermals of the device.7 votes -
comment
Comment function for customers and contacts.
There is no comment function for customers and contacts in order to be able to understand conversation notes with an automatically set date and time. These have no place in the ticket. This information is purely for internal workflow.
2 votes -
Mandatory Time Entry via Automation Rule or Settings Checkbox
I propose implementing a feature to ensure technicians log time on tickets before marking them as 'Resolved' or 'Closed'. This can be achieved through:
An automation rule prompts for time entry upon status change.
Adding a checkbox in the general settings or for each contract to enforce this requirement.
2 votes -
Bericht wann ein Client zum ersten mal gesehen/hinzugefügt wurde
Aus Abrechnungs- und Revisionsgründen kann es erforderlich sein, eine Übersicht zu erhalten über alle Clients mit dem Datum, wann diese der Atera-Console hinzugefügt wurden.
Es wäre schön, wenn diese Information z.B. im Export des Auditors zur Verfügung stehen würde.2 votes -
Integration of Innovaphone myApps telephonie.
Integration of Innovaphone myApps telephonie.
2 votes -
Remote session link
Generate a link for customers to start a remote session with them
4 votes -
Custom Fields Sorting and Adding a Copy Feature
As of now there is no way to sort the custom fields on the customer portal side when they are creating a ticket. The custom fields are sorted in the order that they were created. When you arrange them in the admin custom field section, it arranges correctly after the ticket has been made. Can you make it so that however you arrange the fields, is represented on the customer portal ticket creation side? Can you add a, (make a copy), feature for custom fields similarly to the quick reply templates?
1 vote -
Read only technician
We need to be able to give a member of staff access to Atera for administrator or read only access without the need for a license. They would be there as management for example overseeing the technicians.
1 vote -
You contacted my server
I’m not sure what you were expecting to get but I do have an email and 3 phones and an iPad bllmatzkow@icloud.com
1 vote -
Customer Data should be Variables for Scripting
All the data that you store for a cutomer
- customer_name
- phone #
- email domain
- etc.should be variables that can be setup to be passed to the IT Automation script variables when you run a script that has variabels
this way i can setup 1 IT Automation policy that has {[companyname]} variable... which then gets the companyname from the company that the agent is in...
this would reduce the # of IT Automation policies we need to setup from many to 1... making everything way more dynamic
2 votes -
Breakdown add-ons by MY customer
Invoices for add-ons only show a total amount for each service, but multiple customers are represented. For a product like Acronis, it's very difficult to break down the total and know what should be billed to each of my customers. Going to the Acronis portal and viewing usage is possible, but there's no historical data to support the usage in comparison to the Atera bill date unless you look at it at the exact moment that Atera's bill is created.
I have other services with other providers like Pax8. They are a bit more expensive for Acronis, but they break…
3 votes -
Durée de connexion sur 1 PC / SERVEUR pour chaque technicien
Bonjour,
Avec notre précédent logiciel d'infogérance (solarwinds), nous avions la possibilité de connaître la durée de connexion de nos techniciens sur les différents matériels PC /SERVEURS.
aujourd'hui, ATERA ne le permet que si vous utilisez la rubrique "Tickets", cette dernière ne correspondant pas à nos besoins (trop compliquées pour les interventions en directes) nous ne l'utilisons pas...
Je pense qu'un rapport reprenant l'intégralité des connexions avec leurs durées ne doit pas être compliqué à mettre en œuvre.
Dans ce rapport, on souhaiterait donc pouvoir sélectionner le nom du technicien et connaître par jour, par semaine ou par mois toutes les…3 votes -
MISSING SOFTWARE
A report or a additional choice to the Software Inventory report, I love that I can see everyone with a piece of software installed, but I would love to see a report of people MISSING software. I think the software Inventory is great for this just needs to be adjusted to allow for both.
12 votes -
Different Thresholds for Different Disk Drives
I have two or more drives to monitor and I am only allowed to monitor all or none with the same threshold. I wish to monitor two drives differently. One set to 90% and one set to 4GB for critical.
14 votes -
One time secret password
From all password locations in Atera have a button to send the one time secret password or generate and send a new one. Similar to www.onetimesecret.com.
For customer contacts passwords, have the option to send to that user or another email the tech enters.
For other passwords ask for who to send to.
4 votes -
solution
A solution field should also be added to the ticket system. So that the customer can keep track of the work progress. I only see the description for the customer.
2 votes -
Show customer attachments in mobile app
With the attachment section in a customer, we have thought about using this for remote clients to help them locate their servers and network and having a picture to guide them really helps a lot, especially for techs who havent been to the client site before. This attachment section is very helpful! However it does not seem to be present in the mobile app and this would be great to have as the mobile app is more convenient than logging in with a computer.
4 votes -
Push policies for microsoft
Using Intune for pushing software deployment. They are better integrated with Microsoft. Easier to push policies.
8 votes
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