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4771 results found
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Integration with supremo
Integration with Supremo (as team viewer)
5 votes -
Triggers for the automation profiles
Run the profile when the script threshold hits, The script is checking if a reboot is required, if so, the automation profile will run. Regardless of the schedule/
2 votes -
In Devices screen, add a "User" column
Users can be attached to Devices through "Relations", add Users column to the Devices tab.
2 votes -
Block Hours needs a field for After Hrs. rate
Within the contract there's Hourly rate and Overage rate. Many of us will also subtract from the block hours differently when we work after hours & weekends, however there is no field for this in the contract. Support suggested I create a separate contract for After hours, but this will not work. It creates a separate block of hours to pool from. Also reports can only be pulled from one contract at a time. Again this doesn't work. Please add a field in the Block Time contract for After Hours rate as well as Overage -After Hours rate.
Thank you.1 vote -
Link to thresholds from agent threshold popup.
When in agent, and you click on one of the profiles, it would be handy to have link\button to take you to the thresholds so you can create or edit. Instead of having to click Admin > Thresholds. Just a quicker way to get there.
1 vote -
1 vote
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Add extension field in the contacts for editing
We need to be able to edit contact information for customers. I have tried to add phone numbers and extensions, only to have the program not take it, and I had to reach out to a tech to see why. They explained that we aren't able to add anything but numbers when editing the phone number portion, but even if I add an extension number after the main part of a phone number, it won't "take". Why can't there be a field added for phone extension? Also, just trying to edit any field in general is hard to do because you have to go in and back out of the customer information a few times to get anything to "take".
We need to be able to edit contact information for customers. I have tried to add phone numbers and extensions, only to have the program not take it, and I had to reach out to a tech to see why. They explained that we aren't able to add anything but numbers when editing the phone number portion, but even if I add an extension number after the main part of a phone number, it won't "take". Why can't there be a field added for phone extension? Also, just trying to edit any field in general is hard to do because…
5 votes -
Delete Time Entries without Full Admin Access
It should be possible for a technician to delete a time entry without having full admin access.
Without full admin access, a technician can even delete an entire ticket. It is also possible to edit the time entries as desired and to select whether the entry should be billed or not.
With all these possibilities, it would be desirable if the technician could also delete the ticket right away.
2 votes -
Threshold profiles/alerts to go to different teams
Would like to be able to send alert profiles to different staff. I have one profile for workstations and one for servers. Would like to have workstation alerts email the helpdesk and server alerts to the server/network admins.
1 vote -
Set flag to exclude agent from recurring billing
Add a flag to remove a device from billing even though the device is active for the customer. Current work around is to create a 2nd customer record and move non billed devices there.
1 vote -
Google Workspace integration
Google Workspace Intergration.
Using Atera for internal IT it would be great to be able to:
+ sync users, OU and groups for support portal.
+ sync assets such as company owned devices
+ using Google (shared) Drive for storing documentation.
+ SSO with Google for atera techs and support-portal users.39 votes -
Ticket Timers
Ticket timers. I have noticed that when a ticket has been worked on you can start the timer and it works for the first time from 0 to accurately track time. How ever if you do more work on that ticket for a different day or a different item under the same ticket for tracking purposes, it retains the time that was already there. So, Rather then having an accurate time for both sub projects you have to memorize the time previously taken and then subtract the time already done from the total to get an accurate time frame. This becomes more and more difficult the more separate times there are. I would like a way to reset the timer after putting in the previous time. Also, when you submit time you have to manually put in the time from the timer. If there is a way to have it automatically add the time from the timer to the submitted time portion, I do not know of it. However, if this is something that needs to be added, I would like to have that feature added as well.
Ticket timers. I have noticed that when a ticket has been worked on you can start the timer and it works for the first time from 0 to accurately track time. How ever if you do more work on that ticket for a different day or a different item under the same ticket for tracking purposes, it retains the time that was already there. So, Rather then having an accurate time for both sub projects you have to memorize the time previously taken and then subtract the time already done from the total to get an accurate time frame. This…
2 votes -
allow servers to use different remote access
Currently, I AnyDesk does not work consistently on any of my Windows servers. I need to use Splashdesk for the servers. However, Splashdesk insists on installing Printers on all my endpoints. This is a problem for a lot of the endpoints I manage. So I default to AnyDesk and install Splashdesk additionally on the servers.
I would prefer not to install any remote access applications I don't need on the servers.
It would be nice to set a separate default for Servers and for client endpoints.
Thanks.2 votes -
disable new interface
Put back the option to disable the new interface.
8 votes -
SLA Customisation
I would like the ability to change the headings for my SLA's so that they match the terminology used in my internal policies... i.e. Critical, High, Medium, Low and Service Request. This would be hugely beneficial to me.
34 votes -
No limit on customers in search filters for devices, or add not this customer
Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.
2 votes -
Techdata integration
Techdata integration
3 votes -
IT Portal integration
KB: it would be nice to just link to IT portal. I can have that it just syncs. I want to suck in the documentation inside Atera. Need to get some documentation.
3 votes -
Need information on report when a device was last rebooted, disconnected and powered on
Need information on report on when a device was last rebooted, disconnected and powered on
2 votes -
report - software inventory - devices without / missing software filter
report - software inventory - devices without / missing software filter
15 votes
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