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5038 results found
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Integrate WebEx and Atera
Integrate Atera and Webex so when a customer is calling their name automatically pops up
1 vote -
To be able to search for a customer by postcode
To be able to search for a customer by postcode
1 vote -
Navigation bar resize / collapse to icons.
The side bar is text and Icons.
I'd suggest you pick one or the other.It should be text when full size and it should collapse to Icons.
See mock up on reddit.
/r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/1 vote -
UI Ticket page. My feedback as on reddit.
See my post on Reddit for mock up picture.
/r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/Ticket’s page.
Remove duplication. Text or Icon. PICK ONE!
Contrast on objects. Make things stand out.
Resizing, things should be adjustable. (so we can see useful info.)
Dead space, so much is wasted.
Colour, even colour-blind people can see at least two colours and bits in between.
BAN GRAY! If it’s a primary action make it black or a high contract colour.
Columns would be nice if we could select / make our own page. (we can dream)1 vote -
Splashtop access options
Currently, Splashtop allows users to select a single connection mode, such as requiring or not requiring connection approval. However, it would be highly useful to make this setting configurable based on sites and profiles. This would allow for specific connection behaviors tailored to different clients, user PCs, or servers, depending on their security or accessibility requirements.
1 vote -
Ticket type match custom forms
I have created custom forms, e.g. “incident, request, change, onboarding, etc.” would like the custom form to be able to automatically link to a ticket type. For example when a “change” type ticket is chosen, the custom form I made for Change tickets is automatically selected and can’t be changed by the requestor creating the ticket. This way the correct form with the correct-custom fields is used. I am trying to move away from from creating tickets by email and using the portal and this feature would help with getting the required information for a particular ticket type. Also help with reporting data.
I have created custom forms, e.g. “incident, request, change, onboarding, etc.” would like the custom form to be able to automatically link to a ticket type. For example when a “change” type ticket is chosen, the custom form I made for Change tickets is automatically selected and can’t be changed by the requestor creating the ticket. This way the correct form with the correct-custom fields is used. I am trying to move away from from creating tickets by email and using the portal and this feature would help with getting the required information for a particular ticket type. Also help…
3 votes -
email non delivery report
We have had several issues where clients do not receive ticket replies as Atera's mail server has blocked them. In this instance we need to be notified of the block from Atera's mail server and suggest this be implemented using a NDR or other notification back to a nominated email address.
23 votes -
1 vote
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Quick access to tickets to show status (awaiting technician response etc)
Quick access to tickets tabs to show their status on top navigation bar (e.g., awaiting technician response, etc.)
The newly implemented feature to highlight ticket status with colours, allowing us to easily identify and act on tickets awaiting responses.
I would love to see this feature applied throughout Atera, not just on the tickets page.
1 vote -
Bitlocker Key in App
Can't believe this still isn't in the app after all the issues we've had lately.
Need the ability to see the Bitlocker key for a device from the Mobile App.
When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.10 votes -
roboshadow
Vulnerability management integration
1 vote -
Software audit that shows devices without specific software installed
Currently, Atera software audit feature can show devices that have a specific software installed, but it does not filter devices that do not have the software installed. It would be beneficial to have a feature that filters devices lacking a specific software so we can extract the report.
2 votes -
Improve the emailed Patch & Automation Feedback Report
Include the customer and the report name in the subject line;
also send the evaluation / report as a PDF attachment.2 votes -
could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?
could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?
5 votes -
Ticket Forms - Description -
We would like to be able to create Ticket Templates where you can pre-fill the description area. So (just like with quick reply templates) you can make tickets for standardized situations like callbacks, repair requests etc. As an example if you can create this you'd select the Callback template and the Description area will be filled with:
Issue
Contact info
Phone number
Avaible to be called back between xx am - xx pmI realise that some of the info above is also available in a ticket, but the above is just an example.
2 votes -
Pre and Post deployment functionality
Please consider adding the following functionality to the automated profile structure.
It would be really useful to be able to configure specific script sequence (pre or post) deployment as a second step before or after running a patch.
Currently the scripts deploy in a random fashion rather than in a structured manor as per your support team currently.
An example of this would be to run a force restart of Google Chrome after applying the latest Google update.1 vote -
E-Rechnung aus Atera senden
Die elektronische Rechnungsstellung kann dabei über verschiedene Standards bzw. Spezifikationen ermöglicht werden, darunter z. B. mittels des Standards XRechnung.
Die europäische Norm für elektronische Rechnungsstellung EN-16931 gibt die Verwendung des strukturierten Datenformats XML für den elektronischen Rechnungsaustausch vor, welches eine automatisierte Rechnungsverarbeitung ermöglicht.
Damit jedes Mitgliedsland die europäische Norm EN-16931 mit seinen länderspezifischen Anforderungen umsetzen kann, definiert jedes Land seine spezifische Core Invoice Usage Specification (CIUS).
Der Standard XRechnung repräsentiert die nationale Ausgestaltung der europäischen Norm EN-16931 in Deutschland – also die deutsche CIUS – und wurde von der Koordinierungsstelle für IT-Standards im Auftrag des IT-Planungsrates erarbeitet.
Der Standard wurde entwickelt, um eine einheitliche Umsetzung der Anforderungen öffentlicher Auftraggeber an eine elektronische Rechnungsstellung zu ermöglichen. Er wird zur Rechnungsübermittlung an öffentliche Auftraggeber des Bundes sowie an einen Großteil der Länder und Kommunen eingesetzt.
Zusätzlich kann bei Einreichung einer E‑Rechnung an den Bund jeder andere Standard (z. B. ZUGFeRD 2.2.0 Profil XRECHNUNG als rein strukturierte XML-Datei) verwendet werden, wenn dieser den Anforderungen der europäischen Norm EN-16931, der E-RechV des Bundes und den Nutzungsbedingungen der Rechnungseingangsplattformen des Bundes entspricht.Die elektronische Rechnungsstellung kann dabei über verschiedene Standards bzw. Spezifikationen ermöglicht werden, darunter z. B. mittels des Standards XRechnung.
Die europäische Norm für elektronische Rechnungsstellung EN-16931 gibt die Verwendung des strukturierten Datenformats XML für den elektronischen Rechnungsaustausch vor, welches eine automatisierte Rechnungsverarbeitung ermöglicht.
Damit jedes Mitgliedsland die europäische Norm EN-16931 mit seinen länderspezifischen Anforderungen umsetzen kann, definiert jedes Land seine spezifische Core Invoice Usage Specification (CIUS).
Der Standard XRechnung repräsentiert die nationale Ausgestaltung der europäischen Norm EN-16931 in Deutschland – also die deutsche CIUS – und wurde von der Koordinierungsstelle für IT-Standards im Auftrag des IT-Planungsrates erarbeitet.
Der Standard wurde…4 votes -
For the "Atera Agent uninstall prevention" add an "Uninstallation Code" to Prevent Local Admins from Removing Agent
For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.
30 votes -
I want a custom field under customers as a Text Areas not a text field so you can display multiple lines of text
I want my engineers to stay in Atera and use this solely, so having data on the customers within the customers overview page is the perfect place, I was looking to add a few field one being "Backup Procedures" where we can specify how the customer is backing up, so if a customer calls up to get something restored any of my engineers the see how the customer is backing up, without needing to ask other engineers or spend 20 minutes logging into servers to find out.
A Text Area would also be good for listing software that customers use
1 vote -
Patch & Automation Feedback-Device Specific Details
When I select a device and look at the activity log section, I should be able to click on the patch/update report link and get specific details for this device or agent alone, detailed information of what was patched or what was not patched and why or why not.
4 votes
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