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4797 results found
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Script-based custom fields for all plans not only super power
We need to be able to store value from scripts on custom fileds for all plans or at least mid tier plans.
I understand that this is locked down to only super power but if you look around you'll see everyone else has this across all the plans.
What's the point of having this developed for the high end plan?
2 votes -
Serial Number
We should be able to Search for a Device by Serial Number just like Device number.
9 votes -
Software Inventory - software update function directly from report
When I check my Update Versions in the Software Inventory, I miss the Funtion to activate the Update for this Software in this List.
also nice Features:
- Report for all Devices wich not installed actual Version
- Marker for Offline Devices during creation the report
- Export Function for all version results3 votes -
A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff
A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff?
3 votes -
time
Es wäre schön wenn der Kunde im Ticketportal sehen kann was an Zeiten abgerechnet wird. Teilweise ist dieses Erforderlich damit dann Rechnungen nachvollzogen werden können.
2 votes -
API
This idea is posted on behalf of Guillaume Duval:
The script part in Atera needs to evolve with usage of API and variable. First thing is that we need a descent way to get the AssetID on the local machine, in order to call the API with the real agent, as Get-AteraAgent call the API with the Agent's computer's name, which is not unique. On the next step, like SuperOps does, you'll need to embeds the module, with the integrated API key, so we could create script without saving the API key inside script and without the need to download the PSAtera. Would you mind to help me go forward quickly? I can do a call with your team if needed if you need more explaination.
This idea is posted on behalf of Guillaume Duval:
The script part in Atera needs to evolve with usage of API and variable. First thing is that we need a descent way to get the AssetID on the local machine, in order to call the API with the real agent, as Get-AteraAgent call the API with the Agent's computer's name, which is not unique. On the next step, like SuperOps does, you'll need to embeds the module, with the integrated API key, so we could create script without saving the API key inside script and without the need to download…
2 votes -
2 votes
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Ability to subscribe to tickets
Be able to subscribe to a ticket and get notifications when Technicians reply or customers reply to tickets assigned to someone else.
14 votes -
Easy way to see where Webroot is not installed on the device. Report or easy applied filters.
Easy way to see where Webroot is not installed on the device. Report or easy applied filters.
12 votes -
Additional information on why a script failed
Additional information on why a script failed
88 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository)
Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository).
This is really important for us to be able to really use the Private Software Repository.9 votes -
Quickbooks invoicing problem with terms and email address
Quickbooks online - whenever I import invoices from Atera to Quickbooks online, the imported invoices override my default email address and payment terms for that customer in Quickbooks, so I have to remember to change it on every invoice before I send.
Allow us to set a billing email address and payment terms in Atera per customer for invoices, so when we import those invoices to Quickbooks, it can match what we have set for that customer in Quickbooks already.2 votes -
Patch pre download
Pre Patch Download. It would be nice if you could schedule the download of patches prior to the patch profile running. Some updates are large and this can greatly increase time to run patching. An option to download the patches prior to the patch installation would help improve readiness of patching and avoid conflicts with other scheduled tasks.
8 votes -
Improved ticket view experience when applying filters manually
When manually applying ticket view filters, the view selector stays on the originally set preset view, which may lead to confusion. For instance, on the dashboard, if a user selects the “open” tickets filter, the view selector remains on “my queue” even though it is not displaying an accurate representation of the current view.
A feature/fix should be implemented that updates the view selector to reflect the manually applied filter accurately. This change will enhance clarity and usability, ensuring that the view selector matches the current filter applied by the user.
Even if the view selector changes to “custom” or becomes blank, it would still enable me to easily switch the view selector back to “my queue”.
When manually applying ticket view filters, the view selector stays on the originally set preset view, which may lead to confusion. For instance, on the dashboard, if a user selects the “open” tickets filter, the view selector remains on “my queue” even though it is not displaying an accurate representation of the current view.
A feature/fix should be implemented that updates the view selector to reflect the manually applied filter accurately. This change will enhance clarity and usability, ensuring that the view selector matches the current filter applied by the user.
Even if the view selector changes to “custom” or…
4 votes -
Splitting a customer response into a new ticket
If a customer emails in, and also asks another query that's different from the original request, the response can also be split into a new ticket with a different ID (but linked to original)
4 votes -
Scheduled Pop Up on Customers desktop for reminder
Create a scheduled popup to periodically remind to customer that his computer is managed by our organization and some other information to contact us for assistence.
For example, every monday at a certain time the agent send a popup on the desktop with the MPS Company logo and the description of the services offered.
This is to offer a transparent service and maintain customer loyalty5 votes -
Customers with multiple office locations
Should be able to add additional locations/addresses for customers with more than one office.
27 votes -
Kiosk Mode
As a company who also supports walk-in computer support, it would be nice if there was a kiosk mode that we could run on our iPad so that users can fill out a basic information form that then generates a ticket.
16 votes -
power management
I work in a higher education environment, which means we have computer labs and commons. It would be great to have configuration profiles that can set power plans to entire labs so that during peak periods the computers can be awake and ready for students to use, but then allowed to go to sleep after hours.
3 votes -
Markdown for Knowledgebase Articles
I would like the ability to use Markdown when creating a Knowledgebase article.
3 votes
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