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On devices page have a relationship (contact) column and customer column to show who the device belongs to.
On the devices list, show a column for what contact and customer that devices belongs to.
The relationship field is important and this uses the contact details for who this device belongs to, some devices are being logged into as a generic username or maybe being logged into using old details, therefore for the username field can be unreliable.
5 votes -
Bread Crumb Trail
Would be a nice feature to have a bread crumb trail at the top of the window for navigating up one more more levels.
In some instances within sites or reporting, the back button is not useful. Only option is to go back to the left menu and start from the main menu item.
5 votes -
View Button in Knowledge Base
When attaching images in the Knowledge Base, The only option is to download or delete the attachments. It would be nice to view the images and see what has been attached instead of downloading it locally to the computer.
5 votes -
Add e-mail signature manually
There currently is no way to add the e-mail signature again once it's been deleted.
It would be nice to be able to simply click a button to get it back, instead of having to go back to the ticket list and opening the ticket again.
Even better:
the ability to choose between several signatures4 votes -
Define Standard Device Folder Structure For multiple/all Customers
I would like to create a "default" Device Folder Structure that can be deployed to all or multiple customer without recreating it every time.
2 votes -
Battery Info (API and Report)
Please add the following info to the classic report and more importantly the API export functionality.
Battery ID
Battery Health
Battery Design Capacity
Battery Full Charge Capacity
Battery Cycle CountThis info is available in the agent page for specific agents but being able to export it to a CSV would allow us to know, on mass, which devices have "x" low battery health and need replacing!
4 votes -
Scheduled Ticket Reply Functionality
Idea Overview:
The core of this proposal is to introduce the capability for users to draft ticket replies and schedule them to be automatically sent at a later time. This feature would be invaluable for managing communication outside standard business hours, allowing for strategic planning of responses to ensure they are delivered at the most appropriate times without manual oversight.
Benefits:
Improved Efficiency: Users can manage their workload more effectively by drafting responses when convenient and scheduling them for optimal delivery times.
Enhanced Work-Life Balance: This feature supports a healthier work-life balance by accommodating work schedules, especially for those who prefer or need to work outside traditional hours.
Client Satisfaction: Scheduled replies can help maintain timely and consistent communication with clients, improving their overall experience and satisfaction.
Operational Flexibility: It adds a layer of flexibility in handling tickets, enabling a more strategic approach to communication and workload management.
Implementation Consideration:
We understand that new features require careful planning, development, and testing. However, we believe the scheduled ticket reply functionality aligns well with Atera's commitment to enhancing user experience and operational efficiency. It could be integrated into the existing ticketing system with options to set specific dates and times for each reply's delivery.Conclusion:
Adding a scheduling feature for ticket replies could be a game-changer for many Atera users, offering a new dimension of control and efficiency in managing client communications. We are excited about the potential benefits this feature could bring to the Atera platform and its user community.Idea Overview:
The core of this proposal is to introduce the capability for users to draft ticket replies and schedule them to be automatically sent at a later time. This feature would be invaluable for managing communication outside standard business hours, allowing for strategic planning of responses to ensure they are delivered at the most appropriate times without manual oversight.
Benefits:
Improved Efficiency: Users can manage their workload more effectively by drafting responses when convenient and scheduling them for optimal delivery times.
Enhanced Work-Life Balance: This feature supports a healthier work-life balance by accommodating work schedules, especially for those who…
1 vote -
Use Atera servers as monitoring agent
Would be nice to be able to set up an Atera server as the monitoring agent for website for example.
Atera's servers are much more reliable that what we have in house for example. Would be nice to set that up as a monitoring agent10 votes -
Search device notes
It is critical that when I search my device list, it includes the Notes field for each device. I put relevant notes about where the device is or who is using it in that field. My device naming convention is random and ordinal making it confusing if I don't read/have the notes.
6 votes -
Improve CC Function for Non Contacts
Have noticed when you want to CC in a user / shared mailbox that if they are not a contact, you need to add/create them as a contact before the CC will work for that account, which is a pain with so many users we do support and some are external too
Can we have a function were copy and pasting an email address into the CC field and clicking send will email that address rather than it just ignoring it due to not being a contact?
4 votes -
ALL CAPS RETURN - EMPTY EMAIL - ONLY SUBJECTLINE
Return letter for all Cap users.
Ticket is not requested properly Please don't use subject line for your whole issue.
We received your message but noticed it was written entirely in uppercase letters. To ensure clarity and maintain a professional tone in our communications, we kindly ask you to resend your message with standard capitalization
1 vote -
Have the AI trained on all the webinars, ideas and forums so the AI can answer all questions about Atera.
Have the AI trained on all the webinars, ideas and forums so the AI can answer all questions about Atera.
2 votes -
File transfer to all devices at once.
File transfer to all devices at once.
Incase we need to push some news or document for all devices in same file location.
11 votes -
Availability Monitoring email alert Reboot timestamp
Add the reboot timestamp to the Availability Monitoring email alert so it can be easily determined if cause was indeed a reboot event.
1 vote -
Internal Wiki for admins
It would be great if we had an internal wiki where we can post notes and important information only for admin/technicians eyes. Something like Teams Wiki
2 votes -
Ability to select columns in assets
We should be able to add (and sort) our custom asset fields in the list.
There is a lot of data there, and having to open each item is not a good way of managing these assets.We should be able to add the custom fields as columns and to be able to sort them.
6 votes -
Marking at ticket as resolved - New ticket layout
The new ticket layout is good, however when you mark a ticket as 'Resolved' it doesn't stop the timer and take you back to the ticket list like the old layout did.
Can this please be fixed? - Once a ticket is marked as resolved, you obviously don't need to stay on it or keep the timer running.
1 vote -
Create a new user as part of assigning the ticket to a new user flow
When you goto assign a new user to an existing ticket, sometimes the user doesn't exists, so you have to go through the new user process and then back into the ticket.
It would be great to be able to create the user as part of this flow instead of going in to new users and then back into the ticket.1 vote -
Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would ha
Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would have been easier considering the customers' unique needs.
Do you have such an idea bank/wish list for new functions?
1 vote -
Mobile integration in Cynet
I've seen that Cynet is integrated in Atera, but it's not possible to add mobile devices, while it's supported in in Cynet.
Can this be integrated in Atera at short notice?
1 vote
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