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4689 results found

  1. Network Utilization Monitoring

    Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.

    43 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. Software bundles

    The ability to integrate software into the installation packages that does not come from Chocolatey and Homebrew would be a great relief.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. sender to missing

    Customer email responses used to have detail dropdown of who they sent message to and cc'ed that is missing now in the new interface

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. Multiple warning/critical alerts for Hard Disk usage within one Threshold profile

    I would like to have the ability to add multiple warning and critical alerts for "HardDisk Usage" in a single Treshold Profile. I want to add different warning/critical tresholds for separate hard disk drives.

    I.e: C-drive (system drive) has a warning alert on 85% full and a critical alert on 90%. D,E,F-drives have warning alerts on 90% and a critical alert on 95%.

    8 votes

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    4 comments  ·  Alerts  ·  Admin →
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  5. Ticket Created Audio Alert

    We would like for the browser to have the ability to play an audio alert whenever a new ticket is received, that way technicians know that a new ticket has come in.

    14 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Interactively chain scripts with choosing/passing results to the next script

    I want to call a script e.g. get-outlookplugins and this one gives back the information about the installed plugins. The last line in the script could be something like:
    [[Atera.Invoke ScriptName Enable-OulookPlugin.ps1 PluginName=$ResultSet]]
    It should then call the Script Enable-OutlookPlugin.ps1 and give the resultset or an value preselected for the variable PluginName.
    For this drop-down selection for script variables would be very helpful.

    I often use scripts to get an information needed in the next script. Maybe the chain or invoke can be enabled/disabled by runtime if atera sees that the script invokes another one. So in this example the…

    3 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  7. When a station is stopped, it takes an interminable time for it to appear offline in the dashboard.

    When a station is stopped, it takes an interminable time for it to appear offline in the dashboard. Could you reduce this time or even make it instantaneous?

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. link to a ticket on mobile opens the app rather than web page

    When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.

    13 votes

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    Planned  ·  0 comments  ·  Mobile App  ·  Admin →
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  9. possiblité d'acheter juste 1 licence "rapport avancé"

    serait il possible d'avoir d'une seule licence "rapport avancé". Les hotlineur ou technicien n'ont pas besoin des rapports. Seule le manager s'en sert.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. iOS APP Filter for allerts just like the website

    iOS APP Filter for alerts just like the website.
    I want to view only critical ones without enabling the notifications and selecting critical.
    it is not doable with current app feature.
    Thank You,
    SG

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  11. On-Call System Integration

    Please come out with an integration into on-call systems such as Pager Duty and Ops Genie.

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  12. CyberDrain Improved Partner Portal

    Integrate with CyberDrain improved partner portal for 365 management, monitoring and billing

    https://cipp.app/

    9 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  13. Ability to detect if a device alarm has already created a ticket

    Ability to detect if a device alarm has already created a ticket and then add to it and not open a new ticket.

    currently atera creates a ticket from an alarm. If the ticket is not closed and the alarm is retriggered, a new ticket is created. I would like Atera to recognize this and add the alarm to the existing ticket rather than creating a new ticket.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  14. Add Network Discovery REST API

    Add a new standard Atera API to show the latest result of the network discovery by site.

    7 votes

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    0 comments  ·  Network Discovery  ·  Admin →
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  15. alert

    Alert history and management

    1 vote

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    0 comments  ·  Admin →
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  16. Want to be able to know how many screens are connected to a computer

    Want to be able to know how many screens are connected to a computer

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. All Alert Report

    It would be great if we can have reports for All Alerts, regardless of customer we had. Then there are filter for most alerts, filter for criticality, filter for CPU, RAM, HDD, or all of them.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  18. Malwarebytes features

    Hi everybody,

    I would like to know if you are planning to include in the Malwarebytes offer these two features:

    AppBlock
    Mobile Security

    Cordiali saluti / Best Regards

    5 votes

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    1 comment  ·  3rd Party Integrations  ·  Admin →
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  19. Choose colour of internal notes and replies

    I'm finding it at times very difficult to distinguish the difference in colour from Internal Notes and External Replies. Is it possible for the background colours of the response to mimic the button colours ie: yellow for internal, and pink for external for ease of identification? or give us the ability to choose our own colour choices?

    11 votes

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    1 comment  ·  User Interface  ·  Admin →
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  20. Work From Home - Branding on landing page

    Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks

    64 votes

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    4 comments  ·  Work From Home  ·  Admin →
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