4800 results found
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Multiple network discovery scans per day on same site
I have multiple shifts and need the ability to schedule discovery scans hourly. Adding an hourly option to the discovery scan would be helpful.
17 votes -
Allow technician to set default notes to internal or external separately
The default note type forces all techs to use either internal or external, would be a great feature to allow each tech to choose their own default
5 votes -
Choose Anydesk or Splashtop as default for some computers
AnyDesk: Ability to choose Anydesk for some customers and Splashtop for others. And then only show Anydesk for specific customer and to not send the Splashtop installer again via the Atera agent (need to remove it everytime)
19 votes -
Copy Folders Across Sites
Ability to copy folders from one site to another. I am using the same folders across all sites but I have to manually create them at each site.
4 votes -
Splashtop - Ability to See When a Technician is Already Connected to a Session
A marker that shows if a technician, and which, is currently connected to a device's Splashtop session. Currently, the only way to find out is by getting the popup message when trying to connect. Even then, if you have more than 2-3 technicians, you don't see who's on it so you have to message around and wait for responses. This would be a convenient time saver.
8 votes -
wake on lan in Mobile App
Desired functionality in Mobile app(s) to allow Wake-On-Lan.
We have multiple computers on battery backup, which could be used as waking agents.
We're also enabling resume power on AC recovery.
In a recent power outage, I had to go into the office to turn machines on.
I could VNC and Remote Desktop to agent(s) powered on with my phone, but this is undesirable.13 votes -
Linux installation without sudo
We do not use sudo on our datacenter machines, please add install script without sudo.
2 votes -
Password
It would be a relief if the passwords for a device (agent, TCP, etc.) were also displayed directly to the customer. The password management should be changed accordingly.
Otherwise, passwords always have to be stored twice. There is no clarity in this way.2 votes -
Use another agent as proxy or gateway for devices without internet access
Allow monitoring devices that have no internet gateway but which are in the same network than other atera agents with full internet access allowed. We have windows machines competely without default gateway entry. I think they will not be able to launch functions which need internet access but maybe we are able to monitor them by redirecting the monitoring information over an existing agent.
2 votes -
bitdefender
Would like to send Bitdefender actions (Scan, Timeout) in Atera to Endpoints.
Just like how Webroot can send these actions.
Now at the shield icon of a Endpoint in Atera we only see Webroot actions while we are using Bitdefender.16 votes -
Warranty Information Collection
Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.
499 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Create ticket from email commands
Have keyword commands to assign tickets and input values.
If it is not in a command line, then it will be in the description
Example:
#Assign Tom Thompson#Title This stuff needs fixed.
`#Customer ACMEThis stuff needs to be done for ACME, please contact John Johnson
1 vote -
automatically provide our customers with 'IT Automation Feedbacks' via email after the IT automation profiles have been processed
We would like to automatically provide our customers with 'IT Automation Feedbacks' via email after the IT automation profiles have been processed. We envision: 1. Being able to include customer information and a personalized greeting. 2. Inserting the customer's logo. 3. Deciding which information from the feedback to append or display in the report to the customer.
1 vote -
Add the ticket queue field to alert creating of ticket
When an ticket is creating from an alert, it not posible to set the Queue of the ticket.
1 vote -
Customer portal work from home link
On the customer portal. If a user has work from home enabled, add a link to the top right by, Tickets, Add Ticket, Knowledge Base for remote control.
12 votes -
Tech and login to a system
I'm struggling with Atera security!
I not only me as Business Owner require that , but other business owners need that option is well, that very important security future.
Since COVID a lot of people continue to operate from home and are required by the policy to sign out and sign back into a Atera.
Not all people do it and not follow it.How I can make I, or MY TECH session end in 8 hours, and if the I or tech login from another different ip has to log in and make 2fa? In Atera session just continue. …
2 votes -
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2 votes -
Work order creation
It would be very convenient if we can create a work order from a ticket. It happens all too often that a ticket can not be solved remotely, it would be nice if a work order that can be signed by the customer can be created and e-mailed to backoffice and the customer. We now have to use seperate softwares for this.
1 vote -
Ability to have a quick reply template automatically selected
The Ability to have a quick reply template automatically selected when replying to a ticket, so that a template does not have to be selected every time.
In addition, please make it so that when a template is selected, it is put underneath any response that has already been typed out. Currently anything already in the reply box is put under the signature from the template.
1 vote -
Custom Status Exit Codes for 'Recent Processes' report
Hi Team,
Was wondering if it was possible to add a feature request so we can somehow filter / display custom Exit Codes depending on script logic and filter results quickly in the 'Recent Processes ' report.
Example, exit code 100 for sucess / 200 for failure etc and then quickly filter based on this information.
This would enable us to lets say run some check for a software installed on several devices and only show devices that have it installed (exit code 100) and then take additional actions based on this info.
1 vote
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