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4973 results found

  1. Atera Case #443782 Allow disabling 'details view' window
    The 'details view' window which appears on hover over on multiple screens (i.e. devices, tickets etc.) is hindering us from being efficient with our work. Please allow this to be disabled as a customization per customer/technician.
    Thank you
    Frank from Mprove IT

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  2. Please offer billing in EURO. Its pretty expensive to pay in Dollar and pay extra expenses for the bank.

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  3. Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks

    60 votes

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  4. Similar to the project ticket already requested, I would like to be able to spawn a new ticket from an existing ticket OR, alternatively, clone a new ticket from an existing ticket.

    The difference from a project ticket is that there would be NO parent-child relationship between the original ticket and the spawned/cloned ticket.

    The spawned/cloned ticket should still include a link to the original ticket.

    Sometimes things arise while working a ticket; I want to be able to create a new ticket, or duplicate the current ticket, and make different ticket assignments on the new ticket.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. Billing can require information for just one ticket. Could use the ablility to pull ticket by ticket number.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  6. 1 vote

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  7. It would be nice to have the page buttons (1,2,3... etc) at the top of the page as well as the bottom. This way we don't have to scroll down to the bottom every time we want to go to the next page.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. We would like to be able to trigger an automation rule based on any correspondence received. (Currently can only trigger based on requester responded. Would like to trigger if anyone responds)

    5 votes

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    1 comment  ·  Admin →
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  9. Automatically assign a contact to a customer based on the domains listed for that customer. Currently for new users/customers we have to add each user to that customer as a contact. Can this be automated?

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  10. it would be very useful to have ssh shell and a light web browser in the device manage menu.

    3 votes

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  11. In the customer portal it would be nice to have an option, to automatically upload monthly reports,such as Systems at glance, Agent Health and so on.

    An option to let the service team customize which reports are needed . All reports for that month will need to go in that months folder. I know you can email these reports but customer have complained about two many emails.

    2 votes

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  12. Enable Availability Monitoring on newly installed agents since workstations need to be manually enabled. This would make it easier to have agents be monitored when adding new ones so they are not forgotten

    4 votes

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    1 comment  ·  Agent  ·  Admin →
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  13. Allow to exec operation with multiple OID, for example synology nas only return OID of total space and used space, if is possible to calculate ( free space / total space ) to monitor the % of free space

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. Integrate with CyberDrain improved partner portal for 365 management, monitoring and billing

    https://cipp.app/

    8 votes

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  15. Search feature:
    just try to find tickets, it searches ticket title. All of our tickets are raised by email mostly and different subject matter in the email. When you do search, the way of timeline of things, is not all that helpful.
    o Search by keywords
    o Search by users
    o Search by date or at least see the actual date.

    8 votes

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  16. In many cases the computers belong to the company and they have a right to monitor their hardware and intellectual property so it would be helpful to either temporarily disable the notification of an admin coming on or remove it completely.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  17. Nous avons besoin du WOL simultané sur plusieurs machines sélectionées pour la maintenace des écoles. Merci.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. I would like to see you recommend a Password Management solution in your app center that can manage client login passwords and integrate with their onsite AD, etc.

    30 votes

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  19. The ability to push Windows updates from the cell phone app.

    5 votes

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  20. Additional options when replying to tickets, options to close or resolve for example.

    1 vote

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