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4756 results found
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Increase customer panel logo size
Can we have a larger logo on the customer portal please? We're currently scrunched down into a 32px logo with unnecessary padding added to the logo image (source image doesn't have padding added). Without the added padding our logo could be 90px high and properly viewable instead of the tiny blob it is now.
1 vote -
better notepad
add a note pad app within the site or customer to be able to add better notes/information
3 votes -
Software bundles
The ability to integrate software into the installation packages that does not come from Chocolatey and Homebrew would be a great relief.
4 votes -
Windows Server Roles & Features
Allow the agent to collect information regarding the roles and features installed on the server and be able to sort in the list of devices to be able to apply scripts on a large scale
2 votes -
Winget Within NTAuthority/SYSTEM
Winget within NTAuthority SYSTEM space, will help simplifying removal of packages that are un-needed also to stop the CMDLET from being an unknown item within the SYSTEM admin enviroment.
5 votes -
Scroll bars are useless on a laptop
MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!
1 vote -
attach tickets to sites
I need to be able to attach tickets to sites instead of users. for example I have a user that is an area manager and belongs to multiple stores/sites. if he or she is setup in one site and emails about an issue at another site it throws off the ticket tracking
3 votes -
ticket history by computer
display the agent's last 10 tickets
3 votes -
search device custom fields
The ability to search for custom fields.
22 votes -
Patch Search & Deploy Report Improvements
1) Can 'Date installed' be added to report?
2) Can 'Excluded' column be added to Excel export?Thanks
1 vote -
Tickets, forwarding from an email - Option to make my comment Internal rather than Public.
We find it is much faster to create a ticket simply by sending an email to our helpdesk, then editing after it arrives. This not only ensures direct phone calls are in the ticketing system for visibility purposes, it also time-stamps the ticket for time-keeping purposes.
However, at times I would rather my comments were Internal notes. It would be nice to include a flag or tag that will create my note as "Internal" notes.
With our previous ticketing system we could use #INTERNAL and the notes would be added to the ticket as Internal notes.
1 vote -
Ticket Message field, NEW UI
The message body of the NEW Ticket UI is missing original features.
In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.
We are no longer able to do this in the new UI.
Example ticket reply to a ticket with multiple names in the CC field:
Thanks Julie we will be sure to update you on our progress.
@Rodney Case - Please add this to our current checklist.
@Sam Curley - Please send tracking info
@John Gibson - Please add to Equipment inventory and tracking in SharePoint.The message body of the NEW Ticket UI is missing original features.
In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.
We are no longer able to do this in the new UI.
Example ticket reply to a ticket with multiple names in the CC field:
Thanks Julie we will be sure to update you on our progress.
@Rodney Case - Please add this to our current checklist.
@Sam…1 vote -
knowledge Base Organization per customer
Let us assign the organization that has or have access to the kb
2 votes -
Details about screen that is plugged in
I would like to see info on the screen that is plugged into the device.
Details like:
Vendor
Serial Number
etc2 votes -
ticket count on filter view dropdown list
We have filtered views on the ticket screen, so we can change it from "default view" to all onsite jobs or all telephone jobs for examlpe.
It would be great when clicking the drop down list for the ticket count to be added on the end of the choices.
ie Default view (42)
Onsite Jobs (18)
Telephone Jobs (24)5 votes -
Add Network Discovery REST API
Add a new standard Atera API to show the latest result of the network discovery by site.
8 votes -
Ability to "Create VBScripts"
No Option for "Scripts"
Below our case already shared with Bill Frankel and your Support Team:
Basically we would like to have the ability to create VBScripts and distribute them to the devices we want them on it.Below one example of how we use the VBScripts to be able to distribute and push the script (before via Ninja without any issue) to All workstations and servers. We normally upgrade the version of the Dental Software that the practices use (PMS and Xray Software) and after the upgrade the install will push the icons by default, so we nee to push our customize icon using a VBScript to all workstations and servers (something that we noticed last week when we ran the upgrades is that Atera does not allow us to create VBScripts) and we was needed to do manually to all devices!
Basically, we modified the “properties” for the icon adding the Server IP (per practice) and the credentials for the SQL database – end users. As we discussed I think this is something that can’t be 24/7 support because is something for your development team.
Below the example:“Set sh = CreateObject("WScript.Shell")
Set shortcut = sh.CreateShortcut("C:\Users\Public\Desktop\softwarerelated.lnk")
shortcut.TargetPath = "C:\Program Files (x86)\software related\softwarerelated.exe"
shortcut.Arguments = "ServerName=xxx.xxx.xxx.xxx DatabaseName=software related MySqlUser=username MySqlPassword=password"
shortcut.Save”No Option for "Scripts"
Below our case already shared with Bill Frankel and your Support Team:
Basically we would like to have the ability to create VBScripts and distribute them to the devices we want them on it.Below one example of how we use the VBScripts to be able to distribute and push the script (before via Ninja without any issue) to All workstations and servers. We normally upgrade the version of the Dental Software that the practices use (PMS and Xray Software) and after the upgrade the install will push the icons by default, so we nee to…
2 votes -
Multiple customer's selection option in Reports
Multiple customer's selection option in Reports:
There should be option to select multiple customer's while generating Auditor Report ( Classic Reports --> Auditor Reports --> Generate Reports and Schedule Reports -->)
2 votes -
manage Microsoft 365 users directly from Atera
It would be great to be able to manage Microsoft 365 users directly from Atera. Doing things like Password Resets, Create new users, Adjust / Add licenses, Email forwarding etc, instead of having to login to each customers Admin portal everytime. This can become extremely time consuming.
7 votes -
Integration with Miradore MDM
It would be great to manage MDM device through Atera using Miradore.
8 votes
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