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4802 results found
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Android
Being able to manage Android endpoints
12 votes -
Automatically install ONLY defender security updates
Automatically install ONLY defender security updates so we can create a patch automation just for this. It would be super handy for clients who don;t have the money to buy paid antivirus and adds value to us as their support solution.
5 votes -
knowledge base analytics
To be able to report and review these analytics:
clickstream Analysis
Session Tracking
User Authentication (Logons and logoffs)Monitor metrics such as page views, unique visitors, time spent on pages, and search queries within the knowledge base. Identify signals that indicate self-service behavior, such as repeated visits to specific knowledge base articles or extensive time spent on troubleshooting guides.
2 votes -
Auditor to show DNS servers as well as IP
Audit report to show DNS servers in addition to IP for network connections. Useful for the Excel export.
1 vote -
Warnings to techs for dealing with customer or contact
Objective: Warn tech in an obvious way to handle customer or contact in non-standard manner such as:
"Don't call this person She or Her" (contact note)
"Don't service until they pay" (company note)
"All requests for new licenses must be approved by Mr. X" (company note)Method ideas:
1. Ability to enter info at customer or contact level, very much like Notes but distinct from that field. If static (vs user defined) field, named "Critical notes" or something.
2. On Add Ticket screen, as soon as pick Customer, display associated Critical Notes via popup or highlighted area. Upon pick of Contact,display Critical Notes associated with Contact AND Customer via popup or highlighted area,
3. For emailed tickets (in other words, normal existing Ticket screen show Critical Notes for Customer AND Contact in a highlighted mannerObjective: Warn tech in an obvious way to handle customer or contact in non-standard manner such as:
"Don't call this person She or Her" (contact note)
"Don't service until they pay" (company note)
"All requests for new licenses must be approved by Mr. X" (company note)Method ideas:
1. Ability to enter info at customer or contact level, very much like Notes but distinct from that field. If static (vs user defined) field, named "Critical notes" or something.
2. On Add Ticket screen, as soon as pick Customer, display associated Critical Notes via popup or highlighted area. Upon pick of…3 votes -
Metrik / Graphs for Network bandwith
A graph for the CPU and RAM is currently displayed. I would also like to have this displayed for the network load (Bandwith) so that I can determine the regularity of a network load at a glance.
3 votes -
Monitoring agent events live
If you can, please create a dedicated tab under the agent's section to display all the actions or commands performed on it from the Atera cloud, including software installations, script running, automatic update scans, installation start and completion, and results.technician actions ...etc
2 votes -
Automatically Delete Retired Devices
It would really help clear the clutter of devices if any device that hasn't been online in over a year would be automatically deleted.
Getting a warning report a month or so before would avoid the loss of any of those devices that are still needed/in use.2 votes -
Tareq Aldehneh
We should have a dedicated tab under agents to show actions taken on agents such as software installation, script running on agent, automatic update scan and installation start and complete and result. etc
2 votes -
Tray Icon customisation
We should be able to customise menu of the agent tray icon. Also change the language to follow the OS..
41 votes -
Distinguishing between clients and applicants
So, is there any ways to have like 2 kinds (categories) of contacts : customers OR only-contact ?
Email #1 ==> customers
Email #2 ==> only-contacts
In order to display both ?
Because actually, we only have customers .. so if we wish to use ATERA like a small crm, it may be a good idea to separate CUSTOMERS and ONLY-CONTACTS.
Thanks :)1 vote -
Splashtop Persistent Banner
Is it possible to add option for splashtop streamer to change session indicator styles?
I would like to change popup to presistent banner with "Allow user to close the banner" option.
Splashtop got that integration from their webpanel, but not from streamer app.
its good for enduser to see that remote control is active and its also great option for security reasons1 vote -
shut down
A scheduled shut down initiated within the ATERA Console cannot be canceled. The task is not stored in the hosts scheduled tasks. It is stored in ATERA but neither viewable or manageable. Something like a scheduled shutdown has urgently to be managed.
2 votes -
Related tickets
It would greatly benefit us if incoming tickets could display a connection on the right side, indicating possible correlations with past tickets. For instance, if a current ticket shares similarities with a previous one—whether it's the same user encountering a similar issue months or even years ago, or if other users within the company or another customer have experienced comparable problems—it could be incredibly helpful.
3 votes -
billing email address
Can we please have a different Billing email address to the primary contact email address?
14 votes -
Scheduled Ticket Reply Functionality
Idea Overview:
The core of this proposal is to introduce the capability for users to draft ticket replies and schedule them to be automatically sent at a later time. This feature would be invaluable for managing communication outside standard business hours, allowing for strategic planning of responses to ensure they are delivered at the most appropriate times without manual oversight.
Benefits:
Improved Efficiency: Users can manage their workload more effectively by drafting responses when convenient and scheduling them for optimal delivery times.
Enhanced Work-Life Balance: This feature supports a healthier work-life balance by accommodating work schedules, especially for those who prefer or need to work outside traditional hours.
Client Satisfaction: Scheduled replies can help maintain timely and consistent communication with clients, improving their overall experience and satisfaction.
Operational Flexibility: It adds a layer of flexibility in handling tickets, enabling a more strategic approach to communication and workload management.
Implementation Consideration:
We understand that new features require careful planning, development, and testing. However, we believe the scheduled ticket reply functionality aligns well with Atera's commitment to enhancing user experience and operational efficiency. It could be integrated into the existing ticketing system with options to set specific dates and times for each reply's delivery.Conclusion:
Adding a scheduling feature for ticket replies could be a game-changer for many Atera users, offering a new dimension of control and efficiency in managing client communications. We are excited about the potential benefits this feature could bring to the Atera platform and its user community.Idea Overview:
The core of this proposal is to introduce the capability for users to draft ticket replies and schedule them to be automatically sent at a later time. This feature would be invaluable for managing communication outside standard business hours, allowing for strategic planning of responses to ensure they are delivered at the most appropriate times without manual oversight.
Benefits:
Improved Efficiency: Users can manage their workload more effectively by drafting responses when convenient and scheduling them for optimal delivery times.
Enhanced Work-Life Balance: This feature supports a healthier work-life balance by accommodating work schedules, especially for those who…
2 votes -
Change the default language for ticket users
Change the default language for ticket users.. In the administration interface
4 votes -
Anydesk branding
Is it possible to brand the remote client (Anydesk in our case) with so that customers can be sure the connection is coming from their MSP/support member?
5 votes -
agent deployment
Have a way to customize parameters for Agent deployment. With Splashtop company's package deployment, you can customize many things when building the deployment package. But when using Atera to so the same, it builds a basic package and you cannot customize anything about it. Specifically we are looking to deploy the Atera agent but have the Splashtop settings for Enable Direct Connection be turned OFF, instead of the default of ON... Any help with this would be appreciated.
2 votes -
recent
Add a "recent connections" sections to the left pane so you can quick reconnect vía Splashtop to recently connected agents.
4 votes
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