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4971 results found

  1. When a station is stopped, it takes an interminable time for it to appear offline in the dashboard. Could you reduce this time or even make it instantaneous?

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. iOS APP Filter for alerts just like the website.
    I want to view only critical ones without enabling the notifications and selecting critical.
    it is not doable with current app feature.
    Thank You,
    SG

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  3. Please come out with an integration into on-call systems such as Pager Duty and Ops Genie.

    1 vote

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  4. Ability to detect if a device alarm has already created a ticket and then add to it and not open a new ticket.

    currently atera creates a ticket from an alarm. If the ticket is not closed and the alarm is retriggered, a new ticket is created. I would like Atera to recognize this and add the alarm to the existing ticket rather than creating a new ticket.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  5. Add a new standard Atera API to show the latest result of the network discovery by site.

    7 votes

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  6. Alert history and management

    1 vote

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  7. Want to be able to know how many screens are connected to a computer

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. Ability to put Atera's dashboard/ticket board on a screen without having to purchase a license for it. Would need to autorefresh too

    23 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  9. When we reset a device in the company, for a new employee. Atera is reinstalled as a completely new device. Can you make it that when A new device is enrolled with the same serial number as a current device in the system. The old device is deleted, or prompted to be deleted. At the moment, you have to do it all manually and have multiple devices with the same serial number (the same physical device)

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. Hi everybody,

    I would like to know if you are planning to include in the Malwarebytes offer these two features:

    AppBlock
    Mobile Security

    Cordiali saluti / Best Regards

    5 votes

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  11. AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet

    8 votes

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  12. I'm finding it at times very difficult to distinguish the difference in colour from Internal Notes and External Replies. Is it possible for the background colours of the response to mimic the button colours ie: yellow for internal, and pink for external for ease of identification? or give us the ability to choose our own colour choices?

    11 votes

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  13. The ability to edit initial notes that were entered when creating a ticket, and defaulting to Internal Notes.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  14. You recently released options to schedule a one-time reboot; take that further. Let's get "Schedule..." in addition to "Run" uniformly throughout Atera. I would love to schedule Patch installs for tonight but from the run window - just delay that start. Same for anything and everything that you can do "now" - would love to be able to do it later too.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. It would be very helpful to be able to create default tickets.
    E.g. 'OneDrive Issue' 'New user/leaver' 'Equipment request' 'Email issue' etc.

    As of today we can only edit or create new fields, which I don't think is very user-friendly.

    Many other service desk platforms have already this basic feature, and I'm sure it would be beneficial for many of us.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. CVE sort by workstation / IP instead of CVE. I have to dig through every single CVE to see what workstations are affected.

    5 votes

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  17. Make it possible to add to the "full client name" an abbreviation or a kind of company ID code. We have this in other systems (documentation in IT portal for example) and are quite used to search for "WH" instead of "Westinghouse" etc.

    4 votes

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    1 comment  ·  Customers  ·  Admin →
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  18. I would like to be able to set the Time Zone per site.

    3 votes

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  19. Subscription/Invoices:

    A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
    With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.

    A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
    Example
    Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
    Item: “Atera - SD-ProNP-M“ ID: “ID-937789”…

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  20. API: The possibility to find a computer by its DeviceGuid

    The possibility to find a computer by its DeviceGuid, so there will only be 1 result, if the computer is there – then we don’t need to run through more machines with same “machineName”

    Get agents for specified machine: GET /api/v3/agents/machine/{DeviceGuid}

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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