5046 results found
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Add API Calls for Assets
Being able to add/update/remove Assets with the API would be of great benefit. It would be awesome to be able to migrate our non-agent inventory to Atera without having to manually enter one asset at a time.
28 votes -
Umleitung zu anderem Ticketsystem
Umleitung/Weiterleitung des "Create Ticket"-Button im Helpdesk-Agent zum Standard E-Mail Client. Dort soll die E-Mail-Adresse zum Ticketsystem automatisch eingetragen werden.
2 votes -
Asign multiple roles to a technician
In case of IT support teams spread on multiple sites (e.g. Technician A has an admin role for Site A, technician B has an admin role for Site B) as a supervisor for all sites and resident on site C, I would like to be able to assign tickets (or change requests) to technicians without having to make them admins of site C.
In summary: the ability to assign multiple roles to the same techincian or be able to differentiate ACL for each site within a single role4 votes -
A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.
Have a add in tab in outlook to create a ticket and assign a ticket straight from outlook itself. Instead of having to assign the ticket in Atera.
32 votes -
Favorite Agent
It could be good to have on the right side on the ticket, all "Favorites Agent" or just "Servers" of the customer with the "Connect" Button to be able to connect faster and keep the ticket open while connecter on the DC or any server.
1 vote -
Bitlocker Keys
If you could see the bitlocker keys on a device through atera that would be great, especially if you have taken over a new client, and someone has set each of these or the end user has forgotten which account it's recorded with. Or the old IT support company may no longer want to help? You would only need view access.
2 votes -
Ability to quickly see who has Work From Home enabled
Ability to quickly see who has Work From Home enabled. When this scales out and you want a report to see who has it installed per client, it would take too long to manually check for invoicing purposes. Please add a way to check which devices or by client has this installed. Please and thank you.
76 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Add the Ability to Restrict Access to Specific Ticket Templates
Add the ability to restrict which users/departments can use specific Ticket Templates. For example, in previous systems, we had HR submit Onboarding/Offboarding tickets and used the data in the ticket to conduct other actions. We do not want any user to be able to submit an Offboard ticket, only members of the HR team.
1 vote -
Separate AnyDesk Attained / Unattained Setting For Different Sites
Allow admin to set the AnyDesk to set an attained or unattained connection option for different sites or groups. instead of a universal setting for the whole company. The idea is to allow you unattained access to the server farm but also need attaining mode for any user computers.
1 vote -
Automtion Profile Schedule
I need some tasks to run every 15 min, the minimum right now is every 1 hour.
Please add options to create custom interval in minutes2 votes -
Enhancement Proposal for Automatic Asset Integration in IT Management Platform
I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:
Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.
Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user…
2 votes -
disk activity alert time setting
We have been seeing some computers recently hit 100% disk activity and stay that way for several minutes. Occasional spikes may not be a problem, but when a computer hits 100% disk activity and stay that way for a while, we want to be alerted.
The current settings do have the percentage, but having a time frame like the other alerts would make this trigger actually usable. As it is, we had to turn it off because too many little spikes were triggering alerts that we have to manually remove. Being able to set the threshold to something like disk…
5 votes -
For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the
For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the status and also being able to connect it (wake on lan)
6 votes -
Connect to computer that we are not monitoring
sometime i have employees working from home and need to connect to their home computer to help them but i do not have the Atera client installed. it would be helpful to be able to send them a link to use to get connected to them.
35 votes -
Ability to assign ticket to customer, not contact
I want to be able to assign a ticket to a customer without choosing a contact.
31 votes -
Add Microsoft Defender integration
Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.
343 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Install agent on Synology, QNAP or Raspberry Pi
Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.
356 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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"For X Days" Alert Threshold Option
Allow the option to set a period of time to NOT send alerts. For example, "If device has out-of-date patches for more than 3 days, Alert".
This is an option for hardware thresholds (CPU temp above 60C for 15 minutes). Our reports throw a lot of red flags for items that are scheduled daily or every 3 days. I want the reports/alerts to trigger if there has been a persistent issue, not if there happens to be an issue at the time of reporting.
2 votes -
Calendar (Calendly) Scheduler
The service allows customers to easily schedule appointments with our technicians for either an in-person visit or remote repair. Similar to Calendly.com, customers can choose from the available free times in our technician's calendar to set up a convenient appointment. Once the customer selects a time, both parties will receive a calendar invite to confirm the appointment. This process ensures a smooth and efficient scheduling experience for our customers.
8 votes -
Documentation Management
Are you struggling to keep track of your customers info (i.e., files, addresses, passwords)? Interested in a documentation management integration?
1,245 votes
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