4973 results found
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Ticket Created Audio Alert
We would like for the browser to have the ability to play an audio alert whenever a new ticket is received, that way technicians know that a new ticket has come in.
14 votes -
App sign in
Sign in with Mobile app. Also Multiple fingers for authentication.
2 votes -
Interactively chain scripts with choosing/passing results to the next script
I want to call a script e.g. get-outlookplugins and this one gives back the information about the installed plugins. The last line in the script could be something like:
[[Atera.Invoke ScriptName Enable-OulookPlugin.ps1 PluginName=$ResultSet]]
It should then call the Script Enable-OutlookPlugin.ps1 and give the resultset or an value preselected for the variable PluginName.
For this drop-down selection for script variables would be very helpful.I often use scripts to get an information needed in the next script. Maybe the chain or invoke can be enabled/disabled by runtime if atera sees that the script invokes another one. So in this example the…
3 votes -
When a station is stopped, it takes an interminable time for it to appear offline in the dashboard.
When a station is stopped, it takes an interminable time for it to appear offline in the dashboard. Could you reduce this time or even make it instantaneous?
4 votes -
iOS APP Filter for allerts just like the website
iOS APP Filter for alerts just like the website.
I want to view only critical ones without enabling the notifications and selecting critical.
it is not doable with current app feature.
Thank You,
SG1 vote -
On-Call System Integration
Please come out with an integration into on-call systems such as Pager Duty and Ops Genie.
1 vote -
Ability to detect if a device alarm has already created a ticket
Ability to detect if a device alarm has already created a ticket and then add to it and not open a new ticket.
currently atera creates a ticket from an alarm. If the ticket is not closed and the alarm is retriggered, a new ticket is created. I would like Atera to recognize this and add the alarm to the existing ticket rather than creating a new ticket.
6 votes -
Add Network Discovery REST API
Add a new standard Atera API to show the latest result of the network discovery by site.
7 votes -
alert
Alert history and management
1 vote -
Want to be able to know how many screens are connected to a computer
Want to be able to know how many screens are connected to a computer
9 votes -
Ticketing Dashboard for display
Ability to put Atera's dashboard/ticket board on a screen without having to purchase a license for it. Would need to autorefresh too
23 votes -
Retire old devices with the same serial number
When we reset a device in the company, for a new employee. Atera is reinstalled as a completely new device. Can you make it that when A new device is enrolled with the same serial number as a current device in the system. The old device is deleted, or prompted to be deleted. At the moment, you have to do it all manually and have multiple devices with the same serial number (the same physical device)
5 votes -
Malwarebytes features
Hi everybody,
I would like to know if you are planning to include in the Malwarebytes offer these two features:
AppBlock
Mobile SecurityCordiali saluti / Best Regards
5 votes -
AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet
AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet
8 votes -
Choose colour of internal notes and replies
I'm finding it at times very difficult to distinguish the difference in colour from Internal Notes and External Replies. Is it possible for the background colours of the response to mimic the button colours ie: yellow for internal, and pink for external for ease of identification? or give us the ability to choose our own colour choices?
11 votes -
Quality of life upgrade
The ability to edit initial notes that were entered when creating a ticket, and defaulting to Internal Notes.
1 vote -
Schedule Patches and other things for a one-time execution in addition to doing it "now"
You recently released options to schedule a one-time reboot; take that further. Let's get "Schedule..." in addition to "Run" uniformly throughout Atera. I would love to schedule Patch installs for tonight but from the run window - just delay that start. Same for anything and everything that you can do "now" - would love to be able to do it later too.
2 votes -
Default ticket
It would be very helpful to be able to create default tickets.
E.g. 'OneDrive Issue' 'New user/leaver' 'Equipment request' 'Email issue' etc.As of today we can only edit or create new fields, which I don't think is very user-friendly.
Many other service desk platforms have already this basic feature, and I'm sure it would be beneficial for many of us.
2 votes -
Sort CVE by Workstation / or IP
CVE sort by workstation / IP instead of CVE. I have to dig through every single CVE to see what workstations are affected.
5 votes -
add an abbreviated client name/client ID
Make it possible to add to the "full client name" an abbreviation or a kind of company ID code. We have this in other systems (documentation in IT portal for example) and are quite used to search for "WH" instead of "Westinghouse" etc.
4 votes
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