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4971 results found

  1. Please allow tab complete in the Linux Agent terminal. In addition, allowing aliased commands like ll vs ls -la would also be convenient.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. It should be great to be able to add manual tag to Tickets Rules!
    Not as a condition, but as an action!

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. It would be useful to have a 'more' button next to the current external/internal IP address info for a device. This could show more advanced info, Subnet, Gateway, DHCP server, DNS etc.

    7 votes

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  4. Create the ability to purchase a 'day pass' or 'tech pass' to allow a temporary employee (e.g. a contractor) to access selected parts of an Atera tenancy (e.g. tickets, devices) to perform short term work instead of adding a technician for an entire month.

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  5. i see multiple feature requests for the same thing all with multiple upvotes.
    The request is for automation to be run on machines when they come online as the current setup will skip devices that are offline.

    This is such a crucial feature for automation to work effectively as machines will not always be online at your given schedule as users do not always abide by your requests. for the client device to come online and have scripts/automation's in its queue and then action them is critical

    3 votes

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  6. Network Discovery Scanning results should mirror the ability of advanced ip scanner by adding comments to devices, also ability to group devices by custom names like Mac, PC, Desktop, Chromebook, Switches, Unknown, Ipads etc. The ultimate for rogue devices on your network would be adding some sign of a digital fingerprint to all your devices on your network via agent install . So that when a rogue device enters your network. Network discovery can auto label it as unknown or rogue device and separate it for easy security management and filtering.

    11 votes

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  7. it will be great to have a feature where you can add(type) one liner or couple of words for the resolution provided for individual tickets. Not inside the ticket but just similar to custom field but not predefined.

    Regards
    Komal
    USL Medical NZ

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  8. Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.

    26 votes

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  9. I would like to start using the Helpdesk Agent chat function but am hindered by its limited ability to notify me of chat requests. Notifications only appear on the Atera portal page. So, if I am not looking at that page (which is most of the time) I will not be aware of the request and then end up having a customer who is annoyed by my lack of response. Having chat notifications pushed from the browser to the OS would solve this problem. 

    2 votes

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  10. We need Atera to support FIPS. We have FIPS enabled for compliance reasons and therefor can't use Atera. We love the product, so hopefully this will be added in the near future.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. it is incredibly tedious to have to assign users to devices individually, during initial deployment of 500 users this is a killer but more over having to do this on per new device ingested lack imagination surrounding automation.

    If AD has been synced why not use this data to help link devices.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. The Sites section table currently shows

    Name
    Unmonitored Devices
    Phone
    Address
    Main Site User

    Not sure about everyone else but i would consider the available column heads to be of little value.

    Could it be considered that you add the below?

    Number of Users
    Number of Devices
    Number of Assets
    Number of Alerts

    We dont uses the the ticketing aspect but Number of Tickets for those that do?

    Am i alone in this?

    1 vote

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  13. We are in the process of deploying Atera, We would like to add a department to our user data but this (I feel) is overly laborious.

    The is no User Section or Dataset so to edit the department I need to go to Sites > Select Site > Select User Contact Card > Select Department Field > Change Field

    1. Why are they contact cards? why not a table, in line with the other data sets?
    2. Why not have a user section, i fail to see why this data has not been considered a priority?
    3. Why is there no bulk edit…
    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  14. We only want the SLA to start when a ticket is created by email, but not when an engineer creates a ticket.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. Have more options from the integration inside atera. Dahboard, etc

    7 votes

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  16. Umleitung/Weiterleitung des "Create Ticket"-Button im Helpdesk-Agent zum Standard E-Mail Client. Dort soll die E-Mail-Adresse zum Ticketsystem automatisch eingetragen werden.

    2 votes

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    1 comment  ·  Tickets  ·  Admin →
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  17. In case of IT support teams spread on multiple sites (e.g. Technician A has an admin role for Site A, technician B has an admin role for Site B) as a supervisor for all sites and resident on site C, I would like to be able to assign tickets (or change requests) to technicians without having to make them admins of site C.
    In summary: the ability to assign multiple roles to the same techincian or be able to differentiate ACL for each site within a single role

    4 votes

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  18. Have a add in tab in outlook to create a ticket and assign a ticket straight from outlook itself. Instead of having to assign the ticket in Atera.

    32 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. It could be good to have on the right side on the ticket, all "Favorites Agent" or just "Servers" of the customer with the "Connect" Button to be able to connect faster and keep the ticket open while connecter on the DC or any server.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  20. If you could see the bitlocker keys on a device through atera that would be great, especially if you have taken over a new client, and someone has set each of these or the end user has forgotten which account it's recorded with. Or the old IT support company may no longer want to help? You would only need view access.

    2 votes

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