4800 results found
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Mileage tracking
Ability to track mileage within the ticket system. This would allow tracking a technicians mileage and charge the customer with ease. All techs use a ticket to support so this would be awesome. Other systems have this feature.
31 votes -
Multiple warning/critical alerts for Hard Disk usage within one Threshold profile
I would like to have the ability to add multiple warning and critical alerts for "HardDisk Usage" in a single Treshold Profile. I want to add different warning/critical tresholds for separate hard disk drives.
I.e: C-drive (system drive) has a warning alert on 85% full and a critical alert on 90%. D,E,F-drives have warning alerts on 90% and a critical alert on 95%.
7 votes -
Logon/Logoff Audit - Too many alerts
I set up the successful logon alert and immediately was being bombarded by alerts of SYSTEM accounts. Can we tune this to where we can specify of it's something like an Interactive login instead? Reason - We manage some servers where a corporation has access as well and we would like an audit of what actual USER is logging into the system, not when the SYSTEM or a remote file is being accessed. Why does no one implement this from the start?
16 votes -
transfer notes
Would be nice to have a way to easily transfer notes from one note to the atera knowledge base without just using copy and paste.
1 vote -
ipfire & ipCop - Agent
Hello.
We monitor a lot of firewalls "ipFire" (also ipCop).
It is also widely used worldwide as an open source solution.A functioning agent would be perfect here! It would simplify a lot of things.
From my point of view, an SNMP query is out of the question.
I just tested it and the effort would (I assume) be limited.
Hallo.
Wir überwachen sehr viele Firewalls "ipFire" (auch ipCop).
Ist weltweit auch sehr verbreitet als OpenSource Lösung.Hier wäre ein funktionierender Agent sehr perfekt! Das würde sehr viele Dinge vereinfachen.
Eine SNMP Abfrage kommt, aus meiner Sicht, nicht in Frage.
…
1 vote -
comment
Comment function for customers and contacts.
There is no comment function for customers and contacts in order to be able to understand conversation notes with an automatically set date and time. These have no place in the ticket. This information is purely for internal workflow.
2 votes -
Mandatory Time Entry via Automation Rule or Settings Checkbox
I propose implementing a feature to ensure technicians log time on tickets before marking them as 'Resolved' or 'Closed'. This can be achieved through:
An automation rule prompts for time entry upon status change.
Adding a checkbox in the general settings or for each contract to enforce this requirement.
2 votes -
Bericht wann ein Client zum ersten mal gesehen/hinzugefügt wurde
Aus Abrechnungs- und Revisionsgründen kann es erforderlich sein, eine Übersicht zu erhalten über alle Clients mit dem Datum, wann diese der Atera-Console hinzugefügt wurden.
Es wäre schön, wenn diese Information z.B. im Export des Auditors zur Verfügung stehen würde.2 votes -
Integration of Innovaphone myApps telephonie.
Integration of Innovaphone myApps telephonie.
2 votes -
Remote session link
Generate a link for customers to start a remote session with them
4 votes -
Network Discovery: Security Audit
We'll scan any given network and asses the security focus on:
Installed Antivirus
- AV 1 (version, last scan)
- ...........
- AV n (version, last scan)
Anti Spyware
Firewall
Open ports (both workstations/servers and SNMP devices)
What would you like to see in addition?
946 votes -
Custom Fields Sorting and Adding a Copy Feature
As of now there is no way to sort the custom fields on the customer portal side when they are creating a ticket. The custom fields are sorted in the order that they were created. When you arrange them in the admin custom field section, it arranges correctly after the ticket has been made. Can you make it so that however you arrange the fields, is represented on the customer portal ticket creation side? Can you add a, (make a copy), feature for custom fields similarly to the quick reply templates?
1 vote -
Read only technician
We need to be able to give a member of staff access to Atera for administrator or read only access without the need for a license. They would be there as management for example overseeing the technicians.
1 vote -
You contacted my server
I’m not sure what you were expecting to get but I do have an email and 3 phones and an iPad bllmatzkow@icloud.com
1 vote -
Work from home activations list
You charge money per "Work From Home" customer activation, but when I asked you told me to find out what customers have it I would need to look at EVERY customer to see who has it. When I started that process I had almost 200 customers. After hours of looking I finally had the short list of 18 that had this feature. This is something that should be as easy to see as who has online backup. Please add this ability to save your customers hours of searching each individual customer. If you charge for this it should be easy…
24 votes -
Customer Data should be Variables for Scripting
All the data that you store for a cutomer
- customer_name
- phone #
- email domain
- etc.should be variables that can be setup to be passed to the IT Automation script variables when you run a script that has variabels
this way i can setup 1 IT Automation policy that has {[companyname]} variable... which then gets the companyname from the company that the agent is in...
this would reduce the # of IT Automation policies we need to setup from many to 1... making everything way more dynamic
2 votes -
Breakdown add-ons by MY customer
Invoices for add-ons only show a total amount for each service, but multiple customers are represented. For a product like Acronis, it's very difficult to break down the total and know what should be billed to each of my customers. Going to the Acronis portal and viewing usage is possible, but there's no historical data to support the usage in comparison to the Atera bill date unless you look at it at the exact moment that Atera's bill is created.
I have other services with other providers like Pax8. They are a bit more expensive for Acronis, but they break…
3 votes -
One time secret password
From all password locations in Atera have a button to send the one time secret password or generate and send a new one. Similar to www.onetimesecret.com.
For customer contacts passwords, have the option to send to that user or another email the tech enters.
For other passwords ask for who to send to.
4 votes -
Battery Info (API and Report)
Please add the following info to the classic report and more importantly the API export functionality.
Battery ID
Battery Health
Battery Design Capacity
Battery Full Charge Capacity
Battery Cycle CountThis info is available in the agent page for specific agents but being able to export it to a CSV would allow us to know, on mass, which devices have "x" low battery health and need replacing!
3 votes -
Script versioning
I just ran into an issue where a script was updated, but there was an error. There doesn't seem to be a way of restoring from a previous version or backup. It would be nice to have a history of the script and track changes.
11 votes
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