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4772 results found
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Import and Export for Password Manager
The Ability to Import and Export Passwords In Password Manager
16 votes -
Ability to assign ticket to customer, not contact
I want to be able to assign a ticket to a customer without choosing a contact.
29 votes -
Time entry defaults
It would be nice to have several time frames as predefined buttons, e.g. 15 min, 30 min, 1h, 2h.
That would speed up adding time entries4 votes -
Add e-mail signature manually
There currently is no way to add the e-mail signature again once it's been deleted.
It would be nice to be able to simply click a button to get it back, instead of having to go back to the ticket list and opening the ticket again.
Even better:
the ability to choose between several signatures4 votes -
Define Standard Device Folder Structure For multiple/all Customers
I would like to create a "default" Device Folder Structure that can be deployed to all or multiple customer without recreating it every time.
2 votes -
Scheduled Ticket Reply Functionality
Idea Overview:
The core of this proposal is to introduce the capability for users to draft ticket replies and schedule them to be automatically sent at a later time. This feature would be invaluable for managing communication outside standard business hours, allowing for strategic planning of responses to ensure they are delivered at the most appropriate times without manual oversight.
Benefits:
Improved Efficiency: Users can manage their workload more effectively by drafting responses when convenient and scheduling them for optimal delivery times.
Enhanced Work-Life Balance: This feature supports a healthier work-life balance by accommodating work schedules, especially for those who prefer or need to work outside traditional hours.
Client Satisfaction: Scheduled replies can help maintain timely and consistent communication with clients, improving their overall experience and satisfaction.
Operational Flexibility: It adds a layer of flexibility in handling tickets, enabling a more strategic approach to communication and workload management.
Implementation Consideration:
We understand that new features require careful planning, development, and testing. However, we believe the scheduled ticket reply functionality aligns well with Atera's commitment to enhancing user experience and operational efficiency. It could be integrated into the existing ticketing system with options to set specific dates and times for each reply's delivery.Conclusion:
Adding a scheduling feature for ticket replies could be a game-changer for many Atera users, offering a new dimension of control and efficiency in managing client communications. We are excited about the potential benefits this feature could bring to the Atera platform and its user community.Idea Overview:
The core of this proposal is to introduce the capability for users to draft ticket replies and schedule them to be automatically sent at a later time. This feature would be invaluable for managing communication outside standard business hours, allowing for strategic planning of responses to ensure they are delivered at the most appropriate times without manual oversight.
Benefits:
Improved Efficiency: Users can manage their workload more effectively by drafting responses when convenient and scheduling them for optimal delivery times.
Enhanced Work-Life Balance: This feature supports a healthier work-life balance by accommodating work schedules, especially for those who…
1 vote -
Use Atera servers as monitoring agent
Would be nice to be able to set up an Atera server as the monitoring agent for website for example.
Atera's servers are much more reliable that what we have in house for example. Would be nice to set that up as a monitoring agent10 votes -
Improve CC Function for Non Contacts
Have noticed when you want to CC in a user / shared mailbox that if they are not a contact, you need to add/create them as a contact before the CC will work for that account, which is a pain with so many users we do support and some are external too
Can we have a function were copy and pasting an email address into the CC field and clicking send will email that address rather than it just ignoring it due to not being a contact?
4 votes -
ALL CAPS RETURN - EMPTY EMAIL - ONLY SUBJECTLINE
Return letter for all Cap users.
Ticket is not requested properly Please don't use subject line for your whole issue.
We received your message but noticed it was written entirely in uppercase letters. To ensure clarity and maintain a professional tone in our communications, we kindly ask you to resend your message with standard capitalization
1 vote -
Connect to computer that we are not monitoring
sometime i have employees working from home and need to connect to their home computer to help them but i do not have the Atera client installed. it would be helpful to be able to send them a link to use to get connected to them.
32 votes -
Availability Monitoring email alert Reboot timestamp
Add the reboot timestamp to the Availability Monitoring email alert so it can be easily determined if cause was indeed a reboot event.
1 vote -
Software Inventory - software installation directly from report
Software inventory, It would be a great feature to mass select and install or uninstall software within the software inventory. just like we can deploy patches within patch search and deploy.
7 votes -
Marking at ticket as resolved - New ticket layout
The new ticket layout is good, however when you mark a ticket as 'Resolved' it doesn't stop the timer and take you back to the ticket list like the old layout did.
Can this please be fixed? - Once a ticket is marked as resolved, you obviously don't need to stay on it or keep the timer running.
1 vote -
Main page - new ticket button
On the initial page upon logging in, it would be optimal to have a new ticket button instead of having to select the menu option first. Fewer clicks always seems to be more appreciated by users & it could be implemented with very minimal design change.
1 vote -
Create a new user as part of assigning the ticket to a new user flow
When you goto assign a new user to an existing ticket, sometimes the user doesn't exists, so you have to go through the new user process and then back into the ticket.
It would be great to be able to create the user as part of this flow instead of going in to new users and then back into the ticket.1 vote -
Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would ha
Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would have been easier considering the customers' unique needs.
Do you have such an idea bank/wish list for new functions?
1 vote -
Mobile integration in Cynet
I've seen that Cynet is integrated in Atera, but it's not possible to add mobile devices, while it's supported in in Cynet.
Can this be integrated in Atera at short notice?
1 vote -
The ability to change the AI and Help Desk hot keys
We like the AI assistant but it has some room to grow. Currently, it locks up on most of our fleet. We use the F1 key for all kinds of things. It would be nice if we could change the AI to another shortcut because we cannot make this change we had to abandon the ai assistant altogether. Just thought others might be in the same situation and would like a change
1 vote -
ZFS - Status
"ZFS" is being used more and more with Linux.
The individual disks are displayed. However, this does not really help.The status is evaluated very simply with "zpool status".
2 votes -
Respond to ticket with KB Link or Attachment
On the ticket screen, please add a button to attach or link a KB as a public or internal reply. It would be great to have a drop down or other means to all existing KB's to quickly link them and send the reply.
1 vote
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