4800 results found
-
IPadOS Safari Support - Splashtop RMM
This should be a simple enough request. Atera on iPadOS Safari actually works quite well however, one critical function does not work; it does not launch Splashtop RMM successfully. This does work on Chrome on iPadOS however, the formatting of the site is not great. Would be a real plus 👍
1 vote -
Increase customer panel logo size
Can we have a larger logo on the customer portal please? We're currently scrunched down into a 32px logo with unnecessary padding added to the logo image (source image doesn't have padding added). Without the added padding our logo could be 90px high and properly viewable instead of the tiny blob it is now.
1 vote -
better notepad
add a note pad app within the site or customer to be able to add better notes/information
3 votes -
Windows Server Roles & Features
Allow the agent to collect information regarding the roles and features installed on the server and be able to sort in the list of devices to be able to apply scripts on a large scale
2 votes -
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added. One of those enhancements includes credit card payment integration with companies such as Stripe and Paypal. They allow you to post links in both the email invoice and on your website for your payment portal for the customer. Their invoice portal also shows when an invoice is overdue etc. They even have a timeclock feature that is added to keep track of your and your teams individual time working. They also have a service…
5 votes -
Winget Within NTAuthority/SYSTEM
Winget within NTAuthority SYSTEM space, will help simplifying removal of packages that are un-needed also to stop the CMDLET from being an unknown item within the SYSTEM admin enviroment.
5 votes -
Scroll bars are useless on a laptop
MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!
1 vote -
ticket history by computer
display the agent's last 10 tickets
3 votes -
Timesheet report is not accurate and lacking information
When we run a Timesheet report the "Technician" field isn't always accurate. It seems to be the original Tech assigned, when the ticket had been re-assigned to another tech.
The Description field will occasionally have a Date entry. What is the intent of this column?
Please add
- "Last modified" date column
- "Modified by" (Technician Name, Requestor Name, or a name that was on the CC line)
Please add Comments column, and include at least the first 30 characters of the last comment ...1 vote -
Tray Icon customisation
We should be able to customise menu of the agent tray icon. Also change the language to follow the OS..
34 votes -
Patch Search & Deploy Report Improvements
1) Can 'Date installed' be added to report?
2) Can 'Excluded' column be added to Excel export?Thanks
1 vote -
Tickets, forwarding from an email - Option to make my comment Internal rather than Public.
We find it is much faster to create a ticket simply by sending an email to our helpdesk, then editing after it arrives. This not only ensures direct phone calls are in the ticketing system for visibility purposes, it also time-stamps the ticket for time-keeping purposes.
However, at times I would rather my comments were Internal notes. It would be nice to include a flag or tag that will create my note as "Internal" notes.
With our previous ticketing system we could use #INTERNAL and the notes would be added to the ticket as Internal notes.
1 vote -
Tickets NEW UI, we can no longer open in-line images
Often times the in-line image is too small and we need to be able to zoom in.
With the old UI we used to be able to double click the image and it would open using our default image viewer.We can no longer do this in the new UI.
1 vote -
Ticket Message field, NEW UI
The message body of the NEW Ticket UI is missing original features.
In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.
We are no longer able to do this in the new UI.
Example ticket reply to a ticket with multiple names in the CC field:
Thanks Julie we will be sure to update you on our progress.
@Rodney Case - Please add this to our current checklist.
@Sam…1 vote -
recent
Add a "recent connections" sections to the left pane so you can quick reconnect vía Splashtop to recently connected agents.
3 votes -
knowledge Base Organization per customer
Let us assign the organization that has or have access to the kb
2 votes -
Details about screen that is plugged in
I would like to see info on the screen that is plugged into the device.
Details like:
Vendor
Serial Number
etc2 votes -
Add option to specify minutes in Ticket Automation Rules
Currently, the time interval is set for hours. Would be great to have the ability to specify minutes as well. Or allow the use of decimals. e.g. .25 hours for 15 minutes, .5 for 30 minutes, etc.
6 votes -
ticket count on filter view dropdown list
We have filtered views on the ticket screen, so we can change it from "default view" to all onsite jobs or all telephone jobs for examlpe.
It would be great when clicking the drop down list for the ticket count to be added on the end of the choices.
ie Default view (42)
Onsite Jobs (18)
Telephone Jobs (24)5 votes -
Atera Windows App instead of opening a browser and run atera portal
Can you create an Atera Windows App instead of opening atera management console from a browser?
3 votes
- Don't see your idea?