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4973 results found

  1. Every phone number, in Atera should be a link tel://Number instead of just text, so it posible to click on it, and have softphone or what that handle tel links, to just call up instead of copy paste the number.

    5 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. This should be a simple enough request. Atera on iPadOS Safari actually works quite well however, one critical function does not work; it does not launch Splashtop RMM successfully. This does work on Chrome on iPadOS however, the formatting of the site is not great. Would be a real plus 👍

    2 votes

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  3. Being able to delete tickets in bulk, especially when there are thousands of tickets, to avoid the browser crash scrolling down

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. Bit-defender has Integrity Monitoring which is a great security feature, upon inquiring with bit-defender and confirmation from Atera support this feature isn't available for instances integrated with Atera. We can see the Integrity Monitoring but unable to apply any of the rules.
    Need this to be turned on to meet PCI requirements and enhance overall end-points security.

    64 votes

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  5. Add Acronis DLP to features. Acronis is saying this is because Atera has not met quota. I don't understand why at least we don't get access to all features within our Acronis tenant.

    3 votes

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    0 comments  ·  Acronis  ·  Admin →
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  6. Auditor Report should include "Device ADDED" date

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. From within a Customer Devices list, please add Edit Relations button. We have numerous devices in the Unassigned folder, it would be helpful if we could folder them directly from this screen.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. What about to propose an ANTISPAM solution ? a great one :)

    1 vote

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    0 comments  ·  Bitdefender  ·  Admin →
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  9. I would like to be able to see tracking metrics per tech, response time, etc in a dash board. How many tickets were closed per tech per day. Currently it only shows bulk tickets / open closed with out any details.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  10. Updating third Party Software via Chocolatey by Endpoint Patch Management.
    It would be nice if we'll be able to update third party software next to windows updates by the endpoint patch management.

    7 votes

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  11. This is a very useful tool. The recent change shrunk the size of the Metric widget on the dashboard. When viewing 1 week or 1 month it gets jumbled and is about useless.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  12. We need the ability to monitor hard drive temperature alerts differently for different drives.
    We can separate drives for disk USAGE and need to be able to for temps as well.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  13. We are still fairly new to Atera and I'm trying to get our portal up as quickly as possible. When our users go to the portal to open a ticket, the "+" button is hidden under the menu in the top left corner. It would be ideal for that menu to be open with the + visible to add a new ticket... or insert an "Add Ticket" button in the upper right corner or somewhere on the screen that is more easily accessible.

    2 votes

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  14. 2 votes

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  15. It would be extremely helpful if I didn't have to download an image to view it from a ticket. I need to be able to reference the image will replying to a ticket many times because of the information they contain.

    Instead using an HTML to fileToForceDownload, it would be so much better to ContentType = "application/pdf";

    13 votes

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    0 comments  ·  Customers  ·  Admin →
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  16. Instead of just showing whether an agent is online/offline, should also indicate status of user, Kaseya has this feature.

    If agent is online:
    - user is logged in and active (actively working)
    - user is logged in and inactive (idle)
    - user is not logged in

    22 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. It would be nice to have something like Zoho Assist integrated as an alternative to Splashtop SOS, as Zoho even has a free option, which would be perfect for someone who only occasionally needs use an attended log in, and doesn't want to pay for a full Splashtop SOS account.

    4 votes

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  18. In other RMMs we were able to create a custom field in an agent and then define registry keys to automatically populate those fields. Can we have something like this?

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  19. the linux terminal display now:

    root@client-server:~$ cd /mnt
    root@client-server:~$

    there's no indication of the working directory ^ and i'd like a display similar to this:

    root@client-server:~# cd /mnt
    root@client-server:/mnt#

    this displays the working directory before i proceed with the next command ^

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. Currently, I am not able to deploy Atera Agent using the command privided via JAMF PRO due to some permission issues.

    We need a way to deploy the script through JAMF PRO

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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