5046 results found
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reading survey response
Currently, there is no way to read survey responses if they are more than a few words. If someone writes a long response there is no way to read the rest of the response, due to the taskbar cutting of the response.
2 votes -
For roles and permission: ability to create groups of technicians and then assign those groups to the customer
For roles and permission: ability to create groups of technicians and then assign those groups to the customer so they can have access to the clients. As soon as you add a new technician to a group, that technician will then have access to X client. As of right now, if we create a new customer, we then need to go to each technician and give them that access. It can take a long time. A lot of our technician have a different role each.
10 votes -
Support from other software manufacturers
Extended software support for queries and displays, e.g. the status of the companies Eset, Altaro, Hornetsecurity, Securepoint AntiVirus, BackupAssist.
8 votes -
Allow Ticket Automation to Remove Assigned Tech
Currently when creating ticket automation rules, under the "Set Field Value" for Technician, you a forced to assign a technician either by name or through Auto-assignment. However, in some instances automation rules for setting the tech to unassigned would be very useful.
5 votes -
Quick Reply Template Custom Variables
Please add a variable for the "Customer Main Contact".
This variable will be useful in quick replies where you would be advising someone to seek approval to proceed with things like Software or Hardware purchasing etc.. I was surprised that this was not already an option...
2 votes -
Display a list how many devices a customer has.
Would be convenient to see how many devices each customer has instead of having to create a report.
4 votes -
Asset Management - Statuses, Checkin/Checkout, and History
In order to switch from our current asset tracking/management software we would need the following functionality implemented:
-Statuses (Eg. 'Ready to Deploy', 'Deployed', 'Pending', 'Pending Collection', 'Sold/Donated'. 'Ready to Recycle', 'Recycled')
-Archived statuses - ability to designate some of the statuses listed above as 'archived' statuses (Eg. 'Ready to Recycle', 'Recycled', 'Sold/Donated') - assets with these statuses are separated from the others so we can easily tell which assets are still in our inventory/fleet and which are not
-Ability to checkin and checkout devices - when checked out they move to a 'Deployed' status - when checked in the new…
1 vote -
1 vote
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Integrate with a PCI / Compliance scanning tool which will scan devices for sensitive info.
Tool will scan servers and PCs for sensitive files containing SS#, DL#, Card Info, etc.
A report will be generated for each device along with a .txt file containing a list of file paths, which could be then feed into a script or encryption system.What about a tool which would encrypt sensitive documents and provide key management to end user as well as a back door for IT or designated key custodian.
33 votes -
Network Bandwidth Threshold
The current Network Bandwidth threshold provides little value.
It would be better if there was a Network Interface (Utilization) Alert. Knowing if a device is downloading or uploading large amounts of data could be a red flag and worth investigating.
Create a customize alert for monitoring the Network Interface on a device to trigger an alert based on the total amount of data being sent (upload) or received (download) during a specific duration of time.
6 votes -
Custom Ticket Report with in progress status
It appears there is no way to create a custom report and have it pull the in progress status.
Example: I have created a weekly report to run on all tickets per technician and it will allow me to pull every status with the exception of "In Progress". Please add this ability.
3 votes -
Assign Agent selection list should be sorted
When selecting 'Assign Agent' from a ticket view, the selection list is unsorted.
This makes finding the required agent very difficult when the list contains hundreds of devices.
2 votes -
We need somehow evaluete quality of emplyees work. Ticket scores shoud be not only in excel but in API too. We will take it and use .
We need somehow evaluete quality of emplyees work. Ticket scores shoud be not only in excel but in API too. We will take it and use .
2 votes -
Manually creating scheduled tickets
There used to be a way to manually create scheduled tickets, without using the AI.
It would be nice to have this feature optionally available to us, because the AI can sometimes be wonky.I scheduled a ticket for "the third friday of every month" and the system scheduled the ticket for Saturday. I tested it with "the third Thursday of every month" and the system scheduled it for Friday.
When modifying the ticket, it resulted in the same mess-up.5 votes -
ScribeHow Integration for interactive knowledge base
As an end user of Atera, I'd like to suggest the integration of ScribeHow with your knowledge base and the development of a repository for support guides. Implementing ScribeHow could revolutionize how we access and utilize documentation, offering an efficient way to create, maintain, and share detailed, step-by-step visual guides. This enhancement would significantly improve user experience, allowing users like myself to quickly find clear, comprehensible answers to our questions. It promises to foster user independence, reducing the frequency and necessity of direct support inquiries. By adopting this feature, Atera could streamline its information dissemination and troubleshooting support, enriching both…
3 votes -
Add column "first seen" and sort by it
It would be very helpful to have a property "first seen" for every device in the network scan. This would help to find new or rogue devices at a glance.
5 votes -
Include Atera automated activity in Recent Processes
Recent Processes should include any automated activity that Atera does like patches and when it forces a reboot.
7 votes -
Ticket Mail - Integration BCC: Field
I would like to request the ability to integrate emails sent via BCC to the Atera ticketing system into the ticketing system.
In the current setting, emails sent with BCC to the ticketing system are not integrated. The email must be sent to the ticketing system via the To or CC field.
I occasionally contact various service providers via email. When the communication pertains to a specific ticket, I include the ticket number (e.g., [#541]) in the subject line.
This works well when the email address "AutoMail11111111@ticketing.atera.com" is included in the "To" field and the email is forwarded.…
1 vote -
Mobile app security
Fingerprint login after app gas been closed and reopened. No security on Mobile app, if phone is stolen thief has access to all client devices and passwords.
3 votes -
Exclude patch configuration on customer
When connecting a configuration profile to a customer sometimes you want to disconnect the profile to one system.
Only way to archive this at this moment is by not selecting the customer and then per device selecting the profile. Imaging a cusomer with 50 systems and one exeption. You have to manual connect the profile to 49 systems....1 vote
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