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4772 results found
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Ability for ticket automation rules to ignore "Out of Office" replies
I've seen this capability in other PSA's we demo'd before choosing Atera - honestly I was surprised Atera did not have this feature - even the freebie helpdesks have accommodated for this.
It would be great for the ticketing system to have the ability to ignore out of office replies - discard them like they never came through.
I've typically seen this as an option to ignore emails based on a regex string for the Subject; something like this has worked for us with previous ticketing systems:
([Oo]ut of( the)? [Oo]ffice)|([Aa]uto(matic)?[- ]?[Rr]eply)
Thanks for considering!
6 votes -
Scripts
We should be able to lock down certain scripts for Tech's only, keeping Admin scripts out of view. (Add a check-box or something to the Script Create\Edit screen)
It would be nice if we could re-sort the scripts list by Script Name and have a check-box to select several scripts with an option to MOVE them to a different Category
1 vote -
Recent processes
We should be able to lock down recent processes by Tech. Our Techs should only be able to see the recent processes from Running Scripts, to those they have ran themselves. Alternately, Tech's should not be able to see when I have run a script against their computers.
1 vote -
Ability to use the Linux agent as a scanning agent for the Network Discovery
Ability to use the Linux agent as a scanning agent for the Network Discovery
9 votes -
Prevent tickets being created from chat
Currently a ticket is created when a chat session lasts longer than 2 minutes.
Please add an option to prevent this.
4 votes -
billing email address
Can we please have a different Billing email address to the primary contact email address?
11 votes -
agent name update
When a monitored device changes name, reflect the change also to the agent name.
2 votes -
IPadOS Safari Support - Splashtop RMM
This should be a simple enough request. Atera on iPadOS Safari actually works quite well however, one critical function does not work; it does not launch Splashtop RMM successfully. This does work on Chrome on iPadOS however, the formatting of the site is not great. Would be a real plus 👍
1 vote -
Increase customer panel logo size
Can we have a larger logo on the customer portal please? We're currently scrunched down into a 32px logo with unnecessary padding added to the logo image (source image doesn't have padding added). Without the added padding our logo could be 90px high and properly viewable instead of the tiny blob it is now.
1 vote -
better notepad
add a note pad app within the site or customer to be able to add better notes/information
3 votes -
Windows Server Roles & Features
Allow the agent to collect information regarding the roles and features installed on the server and be able to sort in the list of devices to be able to apply scripts on a large scale
2 votes -
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added. One of those enhancements includes credit card payment integration with companies such as Stripe and Paypal. They allow you to post links in both the email invoice and on your website for your payment portal for the customer. Their invoice portal also shows when an invoice is overdue etc. They even have a timeclock feature that is added to keep track of your and your teams individual time working. They also have a service that will auto send out campaigns/notifications to clients regarding updates/services/end of life for products etc.
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added. One of those enhancements includes credit card payment integration with companies such as Stripe and Paypal. They allow you to post links in both the email invoice and on your website for your payment portal for the customer. Their invoice portal also shows when an invoice is overdue etc. They even have a timeclock feature that is added to keep track of your and your teams individual time working. They also have a service…
5 votes -
Winget Within NTAuthority/SYSTEM
Winget within NTAuthority SYSTEM space, will help simplifying removal of packages that are un-needed also to stop the CMDLET from being an unknown item within the SYSTEM admin enviroment.
5 votes -
Scroll bars are useless on a laptop
MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!
1 vote -
ticket history by computer
display the agent's last 10 tickets
3 votes -
Timesheet report is not accurate and lacking information
When we run a Timesheet report the "Technician" field isn't always accurate. It seems to be the original Tech assigned, when the ticket had been re-assigned to another tech.
The Description field will occasionally have a Date entry. What is the intent of this column?
Please add
- "Last modified" date column
- "Modified by" (Technician Name, Requestor Name, or a name that was on the CC line)
Please add Comments column, and include at least the first 30 characters of the last comment ...1 vote -
Tray Icon customisation
We should be able to customise menu of the agent tray icon. Also change the language to follow the OS..
34 votes -
Patch Search & Deploy Report Improvements
1) Can 'Date installed' be added to report?
2) Can 'Excluded' column be added to Excel export?Thanks
1 vote -
Tickets, forwarding from an email - Option to make my comment Internal rather than Public.
We find it is much faster to create a ticket simply by sending an email to our helpdesk, then editing after it arrives. This not only ensures direct phone calls are in the ticketing system for visibility purposes, it also time-stamps the ticket for time-keeping purposes.
However, at times I would rather my comments were Internal notes. It would be nice to include a flag or tag that will create my note as "Internal" notes.
With our previous ticketing system we could use #INTERNAL and the notes would be added to the ticket as Internal notes.
1 vote -
Tickets NEW UI, we can no longer open in-line images
Often times the in-line image is too small and we need to be able to zoom in.
With the old UI we used to be able to double click the image and it would open using our default image viewer.We can no longer do this in the new UI.
1 vote
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