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4809 results found
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Customer facing App
A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.
53 votes -
Improved Customized Dashboard
Updating the dashboard to be fully customizable and tailored to individual preferences.
1,543 votes -
Endpoint Patch Management - Third Party Software
Updating third Party Software via Chocolatey by Endpoint Patch Management.
It would be nice if we'll be able to update third party software next to windows updates by the endpoint patch management.5 votes -
Interactive Scripts
Honestly surprised this isn't a feature already, but can we please allow interactive scripting?
Without being able to prompt for input when running a PowerShell script, I am limited to only hardcoded records.It should be possible to run a PowerShell script and have it prompt for input using the Read-Host command.
This would allow scripts to be far more dynamic and flexible.
This should already be possible seeing as we have full shell access, so shouldn't be difficult to implement.
4 votes -
Asset autofill from devices found in network discovery and in the device list
When I view a device in Atera - I can see the make, model, SN, OS, and a slew of other important information. It would be very beneficial if I could press a button and tell it to convert to asset - this would save a TON of time - and it would prevent me from having to double up on my data entry.
2 votes -
It would be very helpful to be able to create schedules for alert suppression on devices.
Currently we only have the option to manually suppress alerts at the device level for between one and five hours, and we cannot schedule this for future times. It would be VERY helpful to us and to our clients to be able to create maintenance schedules where devices will automatically go into and out of maintenance mode. Often our client will ask us to suppress alerts for certain time frames starting on certain days, and it's impossible to do this with the current solution. Thank you.
2 votes -
View "Date Modified" for File Transfer Window
I would be helpful to view the date modified for files on endpoints using the file transfer feature.
2 votes -
Using splashtop to external agents/users
We need to use splashtop not only for our domain and registered to atera users but also to our external on their own devices.
How is this possible ?
2 votes -
export tickets specifically with comments left alongside ratings
export tickets where users have left a rating along with a comment, so we can specifically see what they were satisfied or dissatisfied with
1 vote -
Delete everything Atera when a client is lost.
When losing a client there should be a way to delete EVERYTHING; Atera agent, Splashtop, AnyDesk, and any apps purchased through Atera, This should work for any unit online and for any off-line unit when it comes back online, without disturbing the client's users.
14 votes -
Show active Network adapter
It would be great to see under the hardware heading which network adapter is currently active and what the in/out metrics are. Our remote users are instructed to use the ethernet cable we provide but some try to get away with using their wifi connection, which is not robust or reliable enough for our proprietary software.
2 votes -
shortcut
Customize the default shortcut Ctrl + F12 to post a ticket
2 votes -
Deferring Tickets for Later
I appreciate the ability to schedule tickets when a tech creates them, but i'm also looking for the ability to defer tickets that come into the helpdesk by users if work is to be completed at a later date.
Example: A manager opens a ticket to have a staff member offboarded, or there's a change of staff a couple of weeks down the road. Currently we have to delete the ticket and create a new scheduled ticket manually, whereas this would be a lot easier if we can defer the ticket to a later date and remove it from view until that date comes around. This also prevents it from messing with metrics.
Thanks,
JeremyI appreciate the ability to schedule tickets when a tech creates them, but i'm also looking for the ability to defer tickets that come into the helpdesk by users if work is to be completed at a later date.
Example: A manager opens a ticket to have a staff member offboarded, or there's a change of staff a couple of weeks down the road. Currently we have to delete the ticket and create a new scheduled ticket manually, whereas this would be a lot easier if we can defer the ticket to a later date and remove it from view…
1 vote -
Auditor Report - BitLocker Field Added to XLS Export
Auditor Report currently shows BitLocker enabled in the PDF, but does not capture the status of BitLocker in the XLS export. This is important for BI reporting to aggregate data from different systems.
Please add a field in the XLS version of the Auditor Report to capture BitLocker status.
4 votes -
Lineup tickets / requestor advise
When a "requestor" adds a ticket in the system, it is quite very helpful to be advised by the number of already opened tickets in the system , so he/she will know how many cases the technicians have to deal with before start working to theirs.
1 vote -
Automatic Time Entry recording (for billing of automation)
Automated tasks (Automation Profiles, and remedial scripts) should create tickets and assign time against them, so we can illustrate value for fixed cost clients, or so we can bill by-the-hour clients for work done on their system.
If we could define the amount of time it would take to manually perform the action, the automation will record that time every time it runs.
1 vote -
Generic or branded agent name
Agent should be generic name or allow branding
White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.
Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.
Branding of the agent should follow through from the install program, folder names, program name and add remove programs or Apps. The agent should really have no mention of Atera unless a person opts to.
This would very extremely beneficial to both in house IT departments and It service providers.
Agent should be generic name or allow branding
White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.
Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.
Branding…
14 votes -
Display Working Directory in Linux Terminal
the linux terminal display now:
root@client-server:~$ cd /mnt
root@client-server:~$there's no indication of the working directory ^ and i'd like a display similar to this:
root@client-server:~# cd /mnt
root@client-server:/mnt#this displays the working directory before i proceed with the next command ^
2 votes -
Text box drag to enlarge
I don't like how the text box, when typing notes/replies, has to either be Fullscreen or letterbox style.
I just want to be able to drag the text box to make it longer, rather than have to bounce in and out of Fullscreen.
2 votes -
Android
Being able to manage Android endpoints
10 votes
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