4800 results found
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It would be nice if you could have multiple connection to an agent.
It would be nice to be able to have at least a second connection to an agent when troubleshooting an issue incase you have to bring a second tech into the problem. Currently, if we try to connect a second tech to a session, it just gives us a message stating that a connection is already made to that agent. Agent status would be nice to to see that someone is connected to it and who is connected to it too.
10 votes -
Is it possible to have an automatically filled in and specific field containing the device name?
Is it possible to have an automatically filled in(when User open a ticket) and specific field containing the device name?
2 votes -
Gocardless
Go cardless (in the UK) is one of the only ways to set up direct debits (automated monthly payments)
For customers with contracta this being integrated, even linking their account to the customer and if they cancel it limits there benefits1 vote -
Bitdefender Infection Notifications
While there is some integration with BitDefender in Atera, thresholds do not currently support scan results for infected computers. This seems like a very important add as currently even though it is purchased through Atera, the portal has to be checked or email notifications setup separately. I would like to propose this integration be upgraded to support infection and ransomware notifications.
20 votes -
Add preset OID's for popular device types & models
Have SNMP OID's and MBP's available for common types of hardware detected via SNMP, like for popular printer models, as well as switches, routers, NAS, and other popular devices where we can have the OID's pre-populated, as opposed to being forced to Google for OID's and typing them in manually.
5 votes -
5 votes
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Office 365 Integration
What would your perfect Office 365 integration look like?
Let us know what do you think about it.1,542 votes -
API Connector agent/device information (IT Automation Profile)
The ability for the api/v3/agents API call to retrieve what agent/devices IT Automation Profile is currently applied.
2 votes -
knowledge base imbed pdf in email instead of download
It would be amazing to be able to embed the pdf document in the email instead of attaching a link and making the users download the file.
1 vote -
Ability to use the Linux agent as a scanning agent for the Network Discovery
Ability to use the Linux agent as a scanning agent for the Network Discovery
10 votes -
Customer facing App
A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.
53 votes -
Improved Customized Dashboard
Updating the dashboard to be fully customizable and tailored to individual preferences.
1,543 votes -
Endpoint Patch Management - Third Party Software
Updating third Party Software via Chocolatey by Endpoint Patch Management.
It would be nice if we'll be able to update third party software next to windows updates by the endpoint patch management.5 votes -
Interactive Scripts
Honestly surprised this isn't a feature already, but can we please allow interactive scripting?
Without being able to prompt for input when running a PowerShell script, I am limited to only hardcoded records.It should be possible to run a PowerShell script and have it prompt for input using the Read-Host command.
This would allow scripts to be far more dynamic and flexible.
This should already be possible seeing as we have full shell access, so shouldn't be difficult to implement.
4 votes -
Asset autofill from devices found in network discovery and in the device list
When I view a device in Atera - I can see the make, model, SN, OS, and a slew of other important information. It would be very beneficial if I could press a button and tell it to convert to asset - this would save a TON of time - and it would prevent me from having to double up on my data entry.
2 votes -
It would be very helpful to be able to create schedules for alert suppression on devices.
Currently we only have the option to manually suppress alerts at the device level for between one and five hours, and we cannot schedule this for future times. It would be VERY helpful to us and to our clients to be able to create maintenance schedules where devices will automatically go into and out of maintenance mode. Often our client will ask us to suppress alerts for certain time frames starting on certain days, and it's impossible to do this with the current solution. Thank you.
2 votes -
View "Date Modified" for File Transfer Window
I would be helpful to view the date modified for files on endpoints using the file transfer feature.
2 votes -
Using splashtop to external agents/users
We need to use splashtop not only for our domain and registered to atera users but also to our external on their own devices.
How is this possible ?
2 votes -
export tickets specifically with comments left alongside ratings
export tickets where users have left a rating along with a comment, so we can specifically see what they were satisfied or dissatisfied with
1 vote -
Delete everything Atera when a client is lost.
When losing a client there should be a way to delete EVERYTHING; Atera agent, Splashtop, AnyDesk, and any apps purchased through Atera, This should work for any unit online and for any off-line unit when it comes back online, without disturbing the client's users.
14 votes
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