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4793 results found
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turn off AI
Please make it possible for a user to turn off all the AI guff it keeps suggesting. This is not something I will ever use, I find the whole concept abhorrent and apart from which, I like my job, I don't want the computer to be doing it for me and getting it wrong.
9 votes -
VPN App
I would like to see a VPN application/service in App Center.
3 votes -
Network discovery sort by IP correctly
Sorting the result of network discovery by ip adress gives an alphabetic order (1, 10, 11, 12, .. 100, 101, 2, 20 21, 200, 201, ..3) instead of a correct alphanumeric sorting
9 votes -
Assign default values to form templates
Set default values of fields in the form template
19 votes -
Project Management
I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.
6 votes -
Emails to other than the requester
I would like to be able to start a "side conversation" on a ticket for when I need to communicate with a third party related to the issue at hand.
3 votes -
Improve User interface for SNMP devices
SNMP Devices UI is not friendly.
1)Passwords are behind 3 Menu clicks
2) Not possible to reorder OIDs
3) Not Possible to edit an OID to change text or condition value
4) Include a field to display the unit of a specific value .. Example MB, minutes, etc
4) would be great to add some simple arithmetic functions. some of OID numbers need to be divided by a value to make more sense of them. Example Storage use
5) Add the option to graph a value over time4 votes -
Increase chocolatey functionality
Add support for more features in chocolatey. For example --version to install a version other than the latest or --x86 to install 32 bit version of a package or --force to attempt to reinstall a software
4 votes -
Windows settings and control panel
We need to be able to change Windows Settings and Control Panel features from Atera. We have many end-users who must have specific settings on their devices. Atera should have this on RMM services. I do not have enough time to write a script for each item every time an end-user requests it.
6 votes -
Domain Expiration Tracking
I am looking at my Hudu and wondering if I really need it. I use it for knowledgebase for instructional procedures and tasks. As I work in Atera, I can use the knowledgebase for the same purpose. For tasks, I can create scheduled tickets. The only thing that Hudu has that Atera does not is the Expirations feature. You enter the client domain and it automatically looks at the domain records and ssl, and tracks when they expire. You can also set an alert to remind you 30 days, 7 days, etc.
3 votes -
Veam
Veam integration
189 votes -
UAC contorol for PC
The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and the client cannot access the admin privilege to install or change anything.
Thank you.
The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and…
13 votes -
Show/Hide ticket form templates per site/customer
The ability to choose which forms are visible on the end-user portal based on their site/customer
7 votes -
Edit agent from App
Have the agent edit options available in the app, eg rename, edit relationship, primary user etc
6 votes -
Bitlocker Key in App
Can't believe this still isn't in the app after all the issues we've had lately.
Need the ability to see the Bitlocker key for a device from the Mobile App.
When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.4 votes -
Need a better way to uninstall Atera agent remotely
When preventing Atera agent uninstall, support informed me that running powershell command to uninstall Atera agent is the only option. Pushing the uninstallation from the console should be enabled
10 votes -
Time Based ticketing rules based on ticket Activity Status (NOT Ticket Status)
Exactly as it says... Allow ticket automation rule to be triggered by ticket activity status (which is an automatically updated field), not just ticket status (which is manual and can be forgotten).
Use case - if ticket is waiting for customer reply for 24 hours, send reminder email. If ticket is awaiting technician reply for x hours, send email to rep and change priority.
4 votes -
Dark Theme on Atera Page
A dark mode option for Atera web to keep things easy on the eyes. The white background is making eyes tired. Dark theme can really going to help whenworking at night and working from home.
5 votes -
oauth2 - Login to atera using Microsoft 365 Account
it's very easy to integrate office 365 OAuth2 integration for logins... please do so
give us the ability to just click the microsoft or google icon at the bottom of the login page... if we are logged into an account that has the same email as a user on the system... waallllaaaaa we log in
80 votes -
Add custom "Types" to use for tickets
It is quite limited to only have 4 "types" to choose from.
Incident
Problem
Request
ChangeSometimes we get tickets that are neither and would like to add our own custom types to help better categorize the tickets that come in.
5 votes
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