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5046 results found
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Enable Engineers to View Their Logged Hours Without Report Permissions
Currently, the only way for engineers to check how many hours they've logged in Atera during the day is by running a report, which requires specific permissions not everyone has. This makes it difficult to track our daily time usage and manage workload efficiently. I’m proposing a simple feature that allows individual users to view their own logged hours (per day/week) without needing access to the full reports section. This would help engineers stay aware of their time tracking and improve productivity without compromising data access controls.
3 votes -
Dark Web Monitoring
Any thoughts on introducing Dark Web Monitoring for customer sites so we can offer this service to our customers?
37 votes -
Live screenshot of device to see user activity
The ability to silently take a live screenshot of a device to see user activity to determine if free
422 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Domain Expiration Tracking
I am looking at my Hudu and wondering if I really need it. I use it for knowledgebase for instructional procedures and tasks. As I work in Atera, I can use the knowledgebase for the same purpose. For tasks, I can create scheduled tickets. The only thing that Hudu has that Atera does not is the Expirations feature. You enter the client domain and it automatically looks at the domain records and ssl, and tracks when they expire. You can also set an alert to remind you 30 days, 7 days, etc.
14 votes -
Meraki integration
Meraki Integration, which includes monitoring for AP's Switches and MX appliances.
97 votes -
Close Note field
When I'm ready to resolve or close a ticket, I'd like to have a field where I can type a "Close Note". This would get logged like any note, but since it's a separate field, it could be included on reporting. Also, there could be an option to either make the close note internal or public reply (like regular notes).
Alternatively, this could be done by having an option in the existing note section where you could select resolve ticket or close ticket. Then anything entered into the note section on that reply is flagged as the 'close note' and can be pulled into reports.
When I'm ready to resolve or close a ticket, I'd like to have a field where I can type a "Close Note". This would get logged like any note, but since it's a separate field, it could be included on reporting. Also, there could be an option to either make the close note internal or public reply (like regular notes).
Alternatively, this could be done by having an option in the existing note section where you could select resolve ticket or close ticket. Then anything entered into the note section on that reply is flagged as the 'close note' and…
2 votes -
Add private IP as a column
Add the private IP as a column to the devices console or to one of the reports.
2 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Penetration Testing
I would like to have Atera perform Penetration Testing on my clients network. And make the reports/alerts available within the standard security testing.
65 votes -
Ability to edit Internal Note on ticket
I really wish we had the ability to edit an internal note. In the event of an error, it would be nice to be able to hit an edit button and change an internal note.
47 votes -
Omit Specific Devices From Patch Dashboard
For servers or computers that are used for specific purpose such as VEEAM or other reason like keeping a computer on older Windows versions for specific reasons, these computers are omitted from patch profiles and are not patched. These computers need to have an option to filter out of the patching dashboard and reports as they affect the reporting inaccurately due to this business practice.
1 vote -
Assets and Attachments
When it comes to assets and attachments, not only do we need to be able to link assets to devices but we also need to ensure the attachments can be linked to assets. When an asset is created we need to be able to add an attachment and have it show in the customer attachment section. In addition, when an attachment is attached to a device it should show up in all connected areas: Customers Attachments, Device Attachments, and Asset Attachments.
7 votes -
Daily Planner
A daily planner page where Management staff can assign certain tickets and tasks to technicians in a calendar style arrangement. Obviously staff could have access to their own planner too and could use it for their own scheduling also.
11 votes -
standard ticket filter
Ticket lists often start with standard filter Status:open/pending
Thats not really helpful because of our self added statuses, like "waiting for material (pending)
So ist would be better, instead of filtering status:open/pending, it would filtering status of type: open/pending
1 vote -
Export all BitLocker keys via the API
In light of the CrowdStrike issues late last week, I feel that it's critical that we be able to export all of the BitLocker keys via the API.
It's not a workable solution to have to open each agent and unhide the key to copy it into a spreadsheet.
The BitLocker keys should be available via the Agents "GET" command.
24 votes -
Tagging knowledge to tickets
Have the option to tag related existing articles to existing tickets customers have opened.
Allowing managers or leads to tag possible related articles to tickets to expedite troubleshooting or client resolutions.
Might even suggest a step further, where you can suggest an existing article as a built in response within your reply. Essentially, "Hey customer- have your tried #tag existing article here, as a resolve?".1 vote -
Remote access approval different approval settings.
Need different approval settings for remote access based on the device type. I want my helpdesk technicians to be required to get user approval to work on their system, but my server admins should not need approval to remote into a server since there is no one at the server to allow the access. This could be based on the role in the platform like Admins can skip the request, while technicians are required to get the approval.
1 vote -
Patching having a bandwidth restriction
Need an option that when a site/folder is selected you can restrict bandwidth used by the agents to pull in updates/patches. We have remote sites that have limited bandwidth, patching has already overloaded the WAN links at the facilities causing an outage. Need to be able to say patch x number of agents in the folder at a time, and restrict the total bandwidth being used by the agents to ensure we do not impact the WAN link of a facility that operates on a 24 hour schedule.
1 vote -
Option to stop receiving duplicate tickets for an existing open ticket
For example when a customers device sends an alert for hard disk usage at 95% it creates a ticket automatically, which is good. However, when the device drops below 95% then back to 95% it creates another ticket for the same issue. So in our ticket page we have hundreds of duplicate tickets. There needs to be an option that can see that there is already a ticket for that exact alert and it doesn't re-trigger and create the duplicate ticket.
1 vote -
Report of Ticket Details
A report that would list all of the tickets for a date range that shows all of the ticket details. Basically a report that shows all of the details that we can see if we go to the customer, to the ticket tab, and open a specific ticket. It shows all of the updates, notes, date/time, etc that's associated with the ticket. Having a report that shows all of that detail for all tickets, with the same filters that other reports have (date range, customer, technician, etc). That would make our billing side much faster.
3 votes -
Time Entries should show in the conversation of the ticket and portal
Time Entries need to be seen in the conversation flow of the ticket and customer portal.
6 votes
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