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Access Roles hide/restrict
Subject: Feature Request – Access Roles should hide menu items/widgets based on permissions
When I disable a permission (e.g., Patch-Management → "View and install patches directly on devices") for an Access Role, the Patch-Management menu item still appears in the left sidebar for that user, even though they have no access to it.
Request:
The left navigation menu should dynamically show/hide items based on the permissions granted to the user's Access Role. If no permissions are enabled for a module, the menu item should be hidden entirely — not shown as an inaccessible/disabled entry.
This would allow admins to create truly minimal, role-based views (e.g., a user with only Ticketing permissions sees just "Tickets" in the menu).
Please apply the same logic to Dashboard widgets — widgets tied to modules the user has no permission for should not be shown or selectable in the widget picker.
Benefit: Cleaner, role-specific UI; less confusion for restricted users; consistent permission enforcement across navigation, dashboard, and functionality.Subject: Feature Request – Access Roles should hide menu items/widgets based on permissions
When I disable a permission (e.g., Patch-Management → "View and install patches directly on devices") for an Access Role, the Patch-Management menu item still appears in the left sidebar for that user, even though they have no access to it.
Request:
The left navigation menu should dynamically show/hide items based on the permissions granted to the user's Access Role. If no permissions are enabled for a module, the menu item should be hidden entirely — not shown as an inaccessible/disabled entry.
This would allow admins to create…1 vote -
add a script to the IT Automation profile
There's no API to push scripts to the IT Automation and Patch Management dashboard. Having that will simplify script management and deployment.
1 vote -
Windows Toast Notifications with Automation Progress
Add an option to display an interactive Windows Toast notification on the end-user device when a script or automation profile is being executed.
We’d like to have a simple tick box/checkbox that can be enabled when deploying a script or automation profile, allowing Atera to display a Windows Toast notification to the user on the affected device.
Suggested functionality
When enabled, the user would see a Windows notification such as:
IT Helpdesk (or Atera) Automation in Progress
An automated task is currently running on your device.Progress: 65%
█████████████░░░░░░Current task: Installing Windows Updates
The notification could dynamically update as the automation progresses, showing:
Overall progress percentage
Progress bar
Current task or script step being executed
Status of completed steps
Completion/failure notification when finishedFor example:
Atera Automation in Progress
✓ Checking system requirements
✓ Downloading required files
→ Installing application
○ Cleaning up temporary filesUser experience
The notification should be optional, controlled by a simple checkbox when configuring the script or automation profile:
☑ Show Windows Toast notification with automation progress
This would provide end users with visibility into what Atera is doing on their device, rather than leaving them wondering why their computer is suddenly installing software, running scripts, or making changes.
Why this would be useful
This would significantly improve the end-user experience and transparency of Atera automations.
It would also help reduce support queries such as "What is Atera doing on my computer?" or "Is my computer stuck?", particularly for longer-running automations.
For IT teams, being able to provide a clear progress indicator would make automated deployments feel much more polished and professional.
Ideally, the notification would be configurable per script or automation profile, allowing technicians to decide when end-user visibility is appropriate.
Add an option to display an interactive Windows Toast notification on the end-user device when a script or automation profile is being executed.
We’d like to have a simple tick box/checkbox that can be enabled when deploying a script or automation profile, allowing Atera to display a Windows Toast notification to the user on the affected device.
Suggested functionality
When enabled, the user would see a Windows notification such as:
IT Helpdesk (or Atera) Automation in Progress
An automated task is currently running on your device.Progress: 65%
█████████████░░░░░░Current task: Installing Windows Updates
The notification could dynamically update as…
1 vote -
Per-Customer breakdown of subscription costs
Atera supports multiple customers. That's why we use it.
Different subscriptions are applied to different customers. But some subscriptions are applied to multiple customers.
Whoever uses Atera gets a bill, and with some digging, can find the breakdown of the monthly cost of each subscription... but we bill customers based on their part of the subscription. The bill we get only shows a total cost. I can see X total seats in use, but not X seats for customer A, Y seats for customer B, Z seats for customer C, etc.
It would be extremely helpful--necessary, actually--to see a per-customer breakdown of the monthly invoice for subscriptions.
Atera supports multiple customers. That's why we use it.
Different subscriptions are applied to different customers. But some subscriptions are applied to multiple customers.
Whoever uses Atera gets a bill, and with some digging, can find the breakdown of the monthly cost of each subscription... but we bill customers based on their part of the subscription. The bill we get only shows a total cost. I can see X total seats in use, but not X seats for customer A, Y seats for customer B, Z seats for customer C, etc.
It would be extremely helpful--necessary, actually--to see a per-customer…
1 vote -
Copilot has only been effective approx 35-40% of the time. I am forced to continue prompts, lead it towards a solution. Waste of time.
Copilot Developer feedback list: 1) Give the AI secure, read‑only access to ticket‑linked mailboxes, 2) Add URL sandbox/reputation checks for every link in a message, 3) Expose more endpoint automations so fewer answers fall back to “manual,” 4) Reduce tool‑call overhead so technicians get direct actions, not workflows, 5) Improve accuracy/coverage so the assistant is useful >90% of the time, 6) Make limitations explicit in‑product so techs don’t waste time discovering them.
1 vote -
GUI-based local user and group management directly in Atera
It would be extremely helpful if technicians could manage local users and groups of an endpoint directly from Atera – similar to
lusrmgr.msc, but integrated into the Atera interface. Ideally, there would be an entry under Manage (or More Tools), such as “User Management”, where we can view, create, modify, disable, and delete local users and groups without needing scripts or additional remote tools.1 vote -
add column for security status for what AV is on the device vs look at device only
add a column for the security piece to show what security software is on the device. Currently you have to drill into the agent itself.
6 votes -
Unread tickets
It would be helpful if tickets that receive a reply but have not yet been viewed by the assigned technician were visually highlighted in the ticket list.
For example, unread tickets could appear in bold or display a colored background, similar to how email clients distinguish unread messages. This would make it much easier for technicians to quickly identify tickets that require attention.
1 vote -
Edit tickets
This is getting so frustrating. I'm human and I make typos or accidentally post to the wrong ticket. Please give admins in atera the ability to edit tickets. I'm so frustrated with this that I am looking for a better ticketing solution.
1 vote -
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
For instance, emails to helpdesk@domain.com get sent to atera. A helpdesk manager replies to the original email within their email client rather than in atera. Atera does not properly ingest this as a new comment, even though the helpdesk@domain.com was CC'd. Also, when the customer responds to that helpdesk manager email, atera creates a new ticket rather than merging from the original ticket. Freshdesk handled all these scenarios with ease. Atera is frustrating to deal with for ticketing. Much more focus needs to be put into the ticketing aspect.when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
For instance, emails to helpdesk@domain.com get sent to atera. A helpdesk manager replies to the original email within their email client rather than in atera. Atera does not properly ingest this as a new comment, even though the helpdesk@domain.com was CC'd. Also, when the customer responds to that helpdesk manager email, atera creates a new ticket rather than merging from the original ticket. Freshdesk handled all these scenarios with ease. Atera is frustrating to deal with for ticketing. Much more…3 votes -
secure boot Filter
Filter devices by their secureboot status (enabled / disabled).
3 votes -
Create a User object within a device's details
Within the devices details, where a user can be assigned to the device, please allow creation of a User object within here. Otherwise, if the user is not created, it involves going to a site, creating a user, then navigating back to the device.
1 vote -
Sort by users on Devices page
Add a sort criteria to sort the entire list by the "User" field. I'd like to do this to put all the blanks at the top to more easily find unassigned devices.
1 vote -
API key for specific customers
The new granular API keys are a great improvement and definitely a step in the right direction. One enhancement I’d like to suggest is the ability to restrict a key to specific customers when creating it. We use technician accounts that only have access to one or a few customers, and currently we can’t issue API keys to those users without unintentionally granting access to data beyond their assigned customers.
1 vote -
Save a ticket reply as an editable draft, unsent, for review before it goes to the end user
Atera offers exactly two states for a technician's ticket message: a public reply, which is immediately visible to the end user and sends an email, and an internal note, which is never sent. There is nothing in between — no way to compose a reply, save it unsent, and return to it later. The same gap exists in the API: CreateTicketCommentDTO carries no draft or status flag, and "draft" appears nowhere in the v3 specification.
The use case: a junior technician drafts an answer, the ticket owner or a senior colleague reviews and edits it, and only then does it go out. The same applies to a reply prepared by an automated or AI assistant that a human has to approve before it reaches the customer.
Proposed behaviour: a "Save as draft" action alongside Public reply and Internal note. The draft is stored on the ticket, visible and editable by any technician with access to that ticket, editable any number of times, and sent only when someone explicitly clicks Send. The same state should be exposed in the API, so integrations can create and update drafts.
An internal note is not a substitute. Per Atera's own ticketing documentation an internal note can never be edited or deleted once saved, so it is a permanent record rather than a working buffer, and it offers no path to being sent. The only workaround today is composing the reply outside Atera and pasting it in, which separates the text from the ticket context.
Atera offers exactly two states for a technician's ticket message: a public reply, which is immediately visible to the end user and sends an email, and an internal note, which is never sent. There is nothing in between — no way to compose a reply, save it unsent, and return to it later. The same gap exists in the API: CreateTicketCommentDTO carries no draft or status flag, and "draft" appears nowhere in the v3 specification.
The use case: a junior technician drafts an answer, the ticket owner or a senior colleague reviews and edits it, and only then does it…
1 vote -
Dynamic date filter for tickets
I would like to have a ticket filter that says "older than xy days"
We use a filter that says "older than 1 month", but I have to adjust it manually every month because that option does not exist.
1 vote -
Driver version - Hardware
It would be useful if, when selecting a device, a submenu was available within the Hardware section, in which to collect the different peripherals and display the list of drivers with their relative versions.
4 votes -
More "snippets" available
Beginning to use approval requests in tickets and would like to be able to list who the selected approvers are when sending out an email to let people know who is approving or denying their request. Expanding on that more available options to use as snippets when sending a form email would be helpful.
1 vote -
support proxmox host
a modifyed client that supports proxmox host, with all the standard proxmox services
1 vote -
New Patch automation page
It does not appear that the new format for creating/editing automation profiles is saving the email for notifications.
2 votes
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