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4765 results found
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Software Bundle Deployment Very Slow
Software Deployment is incredibly slow, and lacks any meaningful feedback during and after the process completes. No matter how many softwares are included in the list, it seems to take nearly an hour to deploy. Meanwhile, when we use a script to deploy a series of Ninite packages, they are done in 20 minutes...
At this point we only install two things from our default software bundle, and it STILL TAKES FOREVER. We don't even know when it really finishes without pulling event logs.
The whole point behind automation is to do it faster than a person... right now the slowest person on our team can get it done in 15 minutes. We expect this to take less than 10 and as much as 15 if we are also installing something big like Microsoft Office.
Software Deployment is incredibly slow, and lacks any meaningful feedback during and after the process completes. No matter how many softwares are included in the list, it seems to take nearly an hour to deploy. Meanwhile, when we use a script to deploy a series of Ninite packages, they are done in 20 minutes...
At this point we only install two things from our default software bundle, and it STILL TAKES FOREVER. We don't even know when it really finishes without pulling event logs.
The whole point behind automation is to do it faster than a person... right now the…
2 votes -
Label printing for assett management
Add the ability to print asset management tag labels for managed assets.
71 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Dynamic field mapping for Cloud Actions via Custom Fields
Summary
Cloud Actions should be able to pull values for API calls dynamically from user-defined Custom Fields, instead of only supporting static input or full list retrieval. This would enable targeted update/write operations against the Atera API (and external APIs) without having to manually identify the relevant record.
Current behavior
When I set up a Cloud Action against the Atera API (e.g. "Update Customer"), I can essentially only retrieve all entries via the API. There is no way to dynamically bind a call's parameter to a specific record or an existing Custom Field. As a result, targeted updates are cumbersome or not possible at all.
Desired behavior
When creating a Cloud Action, I want to define per API parameter where the value comes from - in particular, from a user-created Custom Field. Example:Cloud Action: "Update Customer" (Atera API)
Parameter CustomerID → Source: Custom Field customerid
The action reads the value from the field, matches the corresponding entry, and performs the update specifically for that record.Specifically, this would require:
Selecting the value source per parameter (static value, variable, Custom Field).
Mapping Custom Fields to API parameters directly in the action editor.
Validating/matching the entry before the write operation, so the correct object gets updated.Use case / benefit
This would make it possible to build real automated update workflows (maintaining customer data, keeping fields in sync, reconciling external systems) instead of only reading and "dumping everything." For MSP scenarios with individual Custom Fields, this is a significant improvement in efficiency and data quality.Summary
Cloud Actions should be able to pull values for API calls dynamically from user-defined Custom Fields, instead of only supporting static input or full list retrieval. This would enable targeted update/write operations against the Atera API (and external APIs) without having to manually identify the relevant record.
Current behavior
When I set up a Cloud Action against the Atera API (e.g. "Update Customer"), I can essentially only retrieve all entries via the API. There is no way to dynamically bind a call's parameter to a specific record or an existing Custom Field. As a result, targeted updates are cumbersome…1 vote -
Copilot window obscures device function buttons
On a device page, the AI Copilot windows obscures the Connect, Manage, Copilot, and Create ticket buttons along the top. Similar issue on the Ticket page, etc.
3 votes -
Driver version - Hardware
It would be useful if, when selecting a device, a submenu was available within the Hardware section, in which to collect the different peripherals and display the list of drivers with their relative versions.
3 votes -
no details of the queued devices that did not get updated when IT automation profile
How do we know if the offline devices got updated when an IT automation profile is set to queue devices for a week or a month .
The report should mention if any of the device got updated when they came online. This will confirm if queuing devices even works.2 votes -
Signature ios
Add signature options to mobile apps for technicians. Currently it doesn’t pull them through from profile so responses done on mobile app don’t include a signature
4 votes -
Dynamic Device Groups for Automation and Reporting
It would be extremely useful if Atera offered a way to define dynamic device groups. These groups could be created based on:
- Folder structures
- Naming conventions (e.g., Notebook, Desktop, Server*)
- Custom filters
- Manually assigned devices
Once defined, these groups could be used as target collections for various actions, including:
- Script execution
- Software deployment and removal
- Patch management
- Reporting and analytics
- Other automation tasks
This would allow administrators to perform recurring tasks across multiple customers, locations, or device types without having to repeatedly search for and select individual devices.
Practical Example
Today, I can use software reporting to identify devices that have an outdated application installed. I can also generate a list of all affected devices.
However, at that point the workflow becomes cumbersome. It would be much more efficient if I could:1.) Select a predefined device group directly from the reporting interface.
2.) Scan only the devices that belong to that group.
3.) Immediately launch a script, software installation, or uninstallation task from the same dialog.For example, if an outdated application is detected on devices within the "Notebooks" group, I should be able to directly initiate an update, uninstall, or remediation script against all affected devices without leaving the report.
Alternative Enhancement
Another valuable approach would be to allow actions directly from the software reporting results. After identifying affected devices, administrators should be able to:- Select all or specific devices returned by the report.
- Run a script on those devices.
- Deploy software packages.
- Trigger automation profiles.
This would significantly reduce the number of steps required for software maintenance and remediation, streamline administration, and improve efficiency when managing large environments.
It would be extremely useful if Atera offered a way to define dynamic device groups. These groups could be created based on:
- Folder structures
- Naming conventions (e.g., Notebook, Desktop, Server*)
- Custom filters
- Manually assigned devices
Once defined, these groups could be used as target collections for various actions, including:
- Script execution
- Software deployment and removal
- Patch management
- Reporting and analytics
- Other automation tasks
This would allow administrators to perform recurring tasks across multiple customers, locations, or device types without having to repeatedly search for and select individual devices.
Practical Example
Today, I can use software reporting to identify…1 voteHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
Best regards,
The Atera Team
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I would love to have more columns in the device search, for example looking for device serial number would be great
Having more options to quick search would be helpful minimizing the time to look into each device detail.
for example I would love to see columns such as, Device serial number, Processor, Memory, MAC addresses ...12 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Time Since Last Activity Condition
I would like to see a trigger or condition based on the Time Since Last Activity of a ticket.
I am wanting to create an automation rule that sends an email to a technician after 72 hours since last activity on an open or pending ticket as a reminder to follow up on the ticket.
1 vote -
Limit bearer token to ipv6 address
Allow IPv6 as well as IPv4 on bearer token.
When creating a new API Token I have to allow all Any since our production servers use IPv6 and the input form will not allow that.
1 vote -
Device Page Title Arrangement
On the Device page you should improve navigation by organizing the title line in this format:
Back arrow, Device OS Type, Favorite Star, Customer Name, Folder, Device name
Also in the sub title you could list the currently logged in or last active user next to the contact to see them at a glance instead of navigating to the tabs below.
This would prevent the need to look at the Overview tab to identify the relationship of the device. it is exspecially helpfull if multiple organizations have similar or exact device names (ie:server). Also providing a refresh button or auto refresh option for when devices are rebooted for tech to know when the agent comes back online.
On the Device page you should improve navigation by organizing the title line in this format:
Back arrow, Device OS Type, Favorite Star, Customer Name, Folder, Device name
Also in the sub title you could list the currently logged in or last active user next to the contact to see them at a glance instead of navigating to the tabs below.
This would prevent the need to look at the Overview tab to identify the relationship of the device. it is exspecially helpfull if multiple organizations have similar or exact device names (ie:server). Also providing a refresh button or auto…
1 vote -
Implement domain-based restrictions for automatic contact creation from incoming ticket emails.
Implement domain-based restrictions for automatic contact creation from incoming ticket emails.
Currently, the setting applies to either all or none.For example:
- Do not create contacts for emails originating from public domains (e.g., Gmail).
- Automatically create contacts for emails from recognized company domains.Ideas for configuation either:
- Maintaining an allow list of approved domains, or
- Maintaining a block list of domains to exclude from contact creation.
Thank you for your consideration
1 vote -
Ability to copy a ticket
Sometimes I have to create several tickets that have all the same information - it would be helpful if we could "copy" a ticket as a starting point and have it bring over all the info (categories etc.)
2 votes -
Use multiple monitors at the same time with AnyDesk.
Use multiple monitors at the same time with AnyDesk.
3 votes -
Print MULTIPLE Tickets
I would like Atera to have the ability of print multiple tickets.
In the past, I see that someone suggested the Idea and It got moved to production and it's live now.
However...
In my organization, we are ask in a monthly base, to describe and summarize our 'highlights'.
What I have been doing it, it's I go through 20~ tickets manually, select the print option, and save it as a PDF...
Then I use AI to give it formatting base on the ticket in that PDF.
I would like, and I think it will be useful-- to allow multiple tickets to be selected, so you can 'print' all of that selection, so it generates a PDF containing all those tickets merged into a single PDF, instead of various documents.
I would like Atera to have the ability of print multiple tickets.
In the past, I see that someone suggested the Idea and It got moved to production and it's live now.
However...
In my organization, we are ask in a monthly base, to describe and summarize our 'highlights'.
What I have been doing it, it's I go through 20~ tickets manually, select the print option, and save it as a PDF...
Then I use AI to give it formatting base on the ticket in that PDF.
I would like, and I think it will be useful-- to allow multiple…
2 votes -
Under the Admin/Settings/Agents tab, under the Prevent agents from being uninstalled on devices it will be nice to have a special username
Under the Admin/Settings/Agents tab, under the Prevent agents from being uninstalled on devices it will be nice to have a special username/password for device to allow uninstallation. This will allow the agent to remain securely installed on the device.
2 votes -
Emails to other than the requester
I would like to be able to start a "side conversation" on a ticket for when I need to communicate with a third party related to the issue at hand.
70 votes -
Include snippet for Contact First Comment
Crate a snippet for Contact First Comment so that it can be added to an email template used for resolution.
3 votes -
Global Contracts
Global Contract
I want a contract that is assignable to the selected cusomters. If i make a change, this change will be invoked on all customers that have this contract.
Now u have to make a change to all customers manually - this is very time consuming.
1 vote
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